Stew Hansen Dodge Ram Chrysler Jeep

Better customer service at McDonalds Had a company SUV that broke down on the road and was taken to the dealership. Told them the numbers to call and they didn't bother to call either ti Had a company SUV that broke down on the road and was taken to the dealership. Told them the numbers to call and they didn't bother to call either time. Treated me like I was an less than a customer I'm guessing because they would never have to see me again. Asked to talk with service manager and they put the guy that was dealing with on the phone. Said screw it and told the guy how customers should be treated. Guy was nice then since he was getting his xxx eat. In these days of social media, the world is your customer and you need to remember that. This dealership has soured me on Dodge products. If that was your intent it worked. More

Great Sales...Poor Service All departments of a company are important to the continued success of that business. I have purchased three automobiles through Stew Hansen's, but th All departments of a company are important to the continued success of that business. I have purchased three automobiles through Stew Hansen's, but the first two were through the real Stew Hansen that was on Ingersoll Avenue in DesMoines. I always had my cars serviced through the Stew Hansen service Department...with no problems and very good service. This company has changed in it's service department. Four years ago I purchased my Town & Country van with the help of Alan Chicione...exellent salesman who always called me after I had any service done on my van to make sure I was still happy and to contact him if I was considering a new or different vehicle. I actually can not say enough good things about the sales or sales support team at Stew Hansen...but I will probably not ever go back to Stew Hansen. Proper service on any mechanical is very important...be it your furnace system, your computer, or your car...and the service department at the new Stew Hansen on Hickman is not the reliable service department that was on Ingersoll. It took three attempts for the service department to figure out what the grinding noise was when I drove my van...they put on new stuts but the noice continued. Next appointment they assured me it was fixed...it wasn't. The third appointment they said it was actually a bad part within the power steering...that turned out to be the real problem....well, at least I have new struts! I continued having my van serviced by Stew Hansen. The next thing that went wrong was the driver side automatic window motor needed to be replaced.The window operation was fixed with the new motor, but the technician sliced up the inside door panel and weather stripping when he removed the inside door panel. I pointed the damage out right away but Marco said his technician did not do the damage. He said they would replace the damaged weather stripping though...but only because I was a good, loyal repeat customer. I had not sliced up my own door panel! He said he would call me when the new ordered weather stripping was delivered. I waited a week...no call. I called him to find out that the weather stripping was there and to schedule another appointment but I had to wait another week. So...a week later I have the factory issued weather stripping installed, but then the inside door handle won't work correctly...so I had to make another appointment. At this appointment Marco said that the handle spring may need to be replace and that it was nothing they did when they put back the door panel. I pointed out to him that the door panel was shifted forward and not put back correctly and that the weatherstrip was all uneven and waffled. I was treated like I was just a complainer, even though everything I said was true and that is when the service manager, Todd Giblin, came out and tried to handle the problem. He did see that the door panel was chipped and covered in oil and that the panel was shifted and that the door handle and door still was not functioning correctly. He said he would take the car back to the technican and an hour later it was finally fixed somewhat, but still not correct. It will cost me even more money...but I plan on taking my van to Karl Chevy to have the problems fixed and to have my regular maintainence done...I understand that they also have a good sales staff, so if their service department is better (and the reviews say excellent service Dept.) I will probably buy my next vehicle through Karl ! Sorry Alan...you were an excellent sales person. More

I couldn't have asked for a better salesman than Glenn. He made the entire visit fun and it wasn't as stressful as I was expecting it to be. Glenn went out of his way to make sure I was taken care o Glenn. He made the entire visit fun and it wasn't as stressful as I was expecting it to be. Glenn went out of his way to make sure I was taken care of my whole visit. I can't thank him enough for all that he did. Will recommend him to everyone I know. More

I have bought a couple of cars from Glenn. Each time he has gone out of his way to make sure I was completely satisfied. He was up front about things. I wish all employees were as dedicated to pleasing t has gone out of his way to make sure I was completely satisfied. He was up front about things. I wish all employees were as dedicated to pleasing the customer and making the experience less stressful than it has to be as Glenn does. I really don't have to go into a big long review, he is the best salesman I have had to deal with. Keep up the good work Glenn! More

Glenn Harned was a great help in choosing my next car. He went above and beyond in helping me find the car that had all the features I wanted in my next car. He made sure that I was taken care of during each went above and beyond in helping me find the car that had all the features I wanted in my next car. He made sure that I was taken care of during each step of the purchasing process and even was a great help beyond that. I would recommend him to anyone that they go and see him the next time they are in need of a new car and a great salesman. More