
Stevinson Toyota West
Lakewood, CO
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False Advertising on Website and Paperwork to Buyer Purchased a 2020 Toyota Tacoma decent truck but horrible tech package for head unit. The head unit is advertised as Entune 3.0 Plus which on the TOYOT Purchased a 2020 Toyota Tacoma decent truck but horrible tech package for head unit. The head unit is advertised as Entune 3.0 Plus which on the TOYOTA website means you have remote start when in fact after visiting Stevinson, another TOYOTA dealership and three phone calls to Toyota support I find out it does not even have. I wrote a review on the Stevinson Toyota West website to general manager Deck Hughes and afternoon 3 weeks no reply. It asks how you would like to be contacted and still no phone call. Toyota website contradicts what it really does, salesman Tony Salazar gave me a printout stating it has this Entune 3.0 Plus system, the unit itself says Entune and even tells me to add Navigation App when trying to use the map function. When I asked Toyota support about speaking to someone else about this. She told me that was a question for the engineers and they cannot be contacted and then hung up on me when I asked for a supervisor. Advice on buying a Toyota is to find sales people who know their vehicles, don’t rely on Toyota’s website and if using Stevinson West do not expect a response from general manager Deck Hughes. VERY POOR SERVICE AFTER PURCHASING BRAND NEW VEHICLE. More
Frankie was a great salesman. I first showed with another person also looking at a new vehicle. We manage to keep both of our interest separate. He found the exact car I was looking for and help me through t person also looking at a new vehicle. We manage to keep both of our interest separate. He found the exact car I was looking for and help me through the process of buying my first brand new car. I highly recommend using him as your salesman. More
Sydney was great! I recently purchased a new Corolla Hybrid from Sydney Hong at Stevinson Toyota West. Sydney did a great job, not only with making the purchase go smo I recently purchased a new Corolla Hybrid from Sydney Hong at Stevinson Toyota West. Sydney did a great job, not only with making the purchase go smoothly, but also with setting up and patiently tutoring me on the car's many computerized features. After I left the dealership, he was always available and accessible to answer my additional questions. When an issue with the alarm system came up, he was excellent at following through and arranging for it to be satisfactorily resolved. I felt that I was well taken care of at Stevinson, and would go there for future purchases. More
Found myself at Stevenson after almost buying a different Tacoma elsewhere. I’m a direct talker and knew exactly what I wanted and Yuzeth was accommodating and helpful with information prior to the drive d Tacoma elsewhere. I’m a direct talker and knew exactly what I wanted and Yuzeth was accommodating and helpful with information prior to the drive down to the dealership and avoid wasting my time. He also had the take-in records and service records and truck ready for me to look at and drive prior to arriving and easily helped answer questions and work with John Petro when my questions and concerns were brought up. I was 10 minutes away from buying the other Tacoma and ended up purchasing the one from Stevenson instead. Open dialogue, answers provided regardless of outcome, Yuzeth was professional and listened......and assisted with facilitating. Thank you to the team that helped. More
Used Honda CRV Ken was excellent to work with. This was my wife and I's first experience buying a vehicle from a dealership and Ken made sure to take away all the fe Ken was excellent to work with. This was my wife and I's first experience buying a vehicle from a dealership and Ken made sure to take away all the fears we had of buying from a "big dealer". He was excellent in being able to answer all of our questions, and if he didn't know the answer he made sure to find out. It's been months since we bought our vehicle and Ken has reached out numerous times just to make sure our vehicle is working out for us and even sent us a Christmas card. More
Yuzeth at Stevinson Toyota west was great to work with. He listened to what we wanted and didnt try to redirect us to a different struck. He was knowledgable about the car and its features. Their finance m He listened to what we wanted and didnt try to redirect us to a different struck. He was knowledgable about the car and its features. Their finance manager stayed late to get our paperwork done. Great staff! More
After Tyler took over my sale, my experience was completely turned around! His knowledge and positive attitude really came as a pleasant surprise! He definitely was more knowledgeable on the truck a completely turned around! His knowledge and positive attitude really came as a pleasant surprise! He definitely was more knowledgeable on the truck and made me feel more confident with my decision to choose Toyota. Definitely give him an A+ rating! Thanks Tyler! More
From Nelson to Marc the sales experience was awesome. We had a little hiccup in service that Marc helped us out with and we are confident it will be smooth from here on out had a little hiccup in service that Marc helped us out with and we are confident it will be smooth from here on out More
Tyler was great I came to the dealership with a pretty clear idea of what vehicle i wanted and what I was willing to pay. I communicated this to Tyler and he directed I came to the dealership with a pretty clear idea of what vehicle i wanted and what I was willing to pay. I communicated this to Tyler and he directed me to a vehicle that met my needs and got right to the offer that I wanted. I think that was the fastest car buying experience I've ever had, which was perfect. Great experience More
Nelson was a great and friendly dealer who gave us effective insight into the capabilities of the car while working to make sure we found what we needed. effective insight into the capabilities of the car while working to make sure we found what we needed. More