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Stevinson Toyota West

Lakewood, CO

4.3
5,641 Reviews

780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,641 reviews

June 26, 2025

The actual service was good and I appreciated the ride back and forth to my home. Gals who answered the phone were not uptodate on special I signed up for and would have charged me extra for a service I More

by Ann
Recommend Dealer
Yes
Employees Worked With
Joshua
Jul 02, 2025 -

Stevinson Toyota West responded

Ann, thank you for taking the time to share your feedback. I’m glad to hear the actual service and shuttle were helpful, but I apologize for the confusion around the special you signed up for and the lack of clarity regarding your radio system. That’s not the level of communication or attention we aim to provide. You’re welcome to contact me at your earliest convenience so I can assist further and ensure your concerns are addressed properly. - Bill Benson, Service Manager, (720) 249-1512

June 26, 2025

2+ hours for an oil change and tire rotation. Tires were rotated incorrectly as my car has a staggered setup and they moved the larger back tires to the front. This was pretty unprofessional and More

by Reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stevinson Toyota West
Jun 30, 2025 -

Stevinson Toyota West responded

Reese, Thank you for taking the time to share your feedback. That kind of delay is unacceptable and far from the standard of service I expect my team to provide. I understand how frustrating and inconvenient this must have been, and I sincerely apologize that your time wasn’t respected. If you’d like to discuss this further, you’re welcome to contact me at your earliest convenience. - Bill Benson, Service Manager, (720) 249-1512

Jul 02, 2025 -

Stevinson Toyota West responded

Reese, Thank you for taking the time to share your feedback. That kind of delay is unacceptable and far from the standard of service I expect my team to provide. I understand how frustrating and inconvenient this must have been, and I sincerely apologize that your time wasn’t respected. If you’d like to discuss this further, you’re welcome to contact me at your earliest convenience. - Bill Benson, Service Manager, (720) 249-1512

June 25, 2025

Stevenson Toyota has great service. They always have good deals on service too. Knowledgeable and Friendly staff at the service counter, especially Chris Barttelbort! More

by passionward420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barttelbort
June 25, 2025

They are phenomenal. Always communicative. Text messages about upcoming appointments, estimates on work, and providing a car when the work can’t be done in the timeline p More

by barbcarver3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela,Kirby
June 23, 2025

Blain exceeded my level of expectation by providing next level service. Extremely grateful and impressed! More

by Jessica Burrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine
June 23, 2025

I am a young girl, so I often get the run around with anything automotive. I needed work done on my car. I originally went to a local place with great reviews. They quoted me for 3 things, the end cost f More

by Jessie Shurtleff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Trimmer. I'm not sure if he was who actually preformed the service but he was "managing" it per say. It was the only name i got. The service technicians did a wonderful job though!
June 22, 2025

Let all good people go. No one left to trust! Don’t trust the dealership. More

by jdandedgary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Salazar, John Petro
Jun 25, 2025 -

Stevinson Toyota West responded

I'm sorry to hear you feel this way. Trust is the foundation of any guest relationship, and it’s incredibly disappointing to know we’ve lost that with you. I’d like to better understand what led to your experience and see if there’s anything I can do to make it right. You're welcome to contact me at your earliest convenience. - Bill Benson, Service Manager, (720) 249-1512

June 21, 2025

Jay in service was very nice! Had my van finished on time and had everything checked. More

by ksabol488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay in service
June 21, 2025

Stevinson Toyota fixed a timing gasket issue on my 2015 Highlander; they were very professional. More

by JMK_1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Patterson, Melissa James
June 21, 2025

Chris was great and so helpful! He was very communicative and transparent about the services and pricing my car needed. More

by Kristina.colyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service , Chris Snodgrass
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