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Stevinson Toyota West
Lakewood, CO
5,641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,641 reviews
July 01, 2025
The service was great as they got me in earlier than scheduled appt…Service rep Tyler Timmerman was excellent, very knowledgeable and helpful!! scheduled appt…Service rep Tyler Timmerman was excellent, very knowledgeable and helpful!! More
by gjswiatkowski
Employees Worked With
Tyler Timmerman
June 30, 2025
Made an appointment for an oil change due to receiving a coupon via text. After arriving, the rep said I would have to wait 4 hours! She advised I come back another day. She said she would honor the he co coupon via text. After arriving, the rep said I would have to wait 4 hours! She advised I come back another day. She said she would honor the he coupon until the end of the month. Made another appointment a week later for a specific time. Arrived and still waited 2.5 hours. Finally went to desk to ask status. He said I had a great tech and he was finishing up. Was waiting to see if I wanted filters changed. I said I wasn’t waiting any longer. He glanced down and there were my keys! Who knows how long they had been there! Why make an appointment if you have to wait 2.5 hours for a simple oil change? They did honor my coupon without a problem. They were overworked and couldn’t keep up. I think I’ll try a local family owned shop next time. More
by Cindy
Employees Worked With
I don’t know
June 30, 2025
Made an appt for my 5,000 mile service. Upon arrival as it let me know there would be at least a 3 hour wait. Since I had already rescheduled the first appt due to a long wait, he offered Upon arrival as it let me know there would be at least a 3 hour wait. Since I had already rescheduled the first appt due to a long wait, he offered to send me home in a Lyft and pick me back up when the service was complete. Amazing! Thank you Scott! More
by JDo
Employees Worked With
Scott from Service
June 29, 2025
Was very disappointed with how long it took to have my vehicle serviced. When I scheduled my appointment, the scheduler mentioned it would be an hour to an hour and a half. Three hours later, they hadn’t vehicle serviced. When I scheduled my appointment, the scheduler mentioned it would be an hour to an hour and a half. Three hours later, they hadn’t even started evaluating. Needless to say I was not able to take my car home that night and had to get a ride. The dealer did provide a Lyft for me the following morning so I could retrieve my car, but it was very inconvenient all around. Was expecting better service from this dealership. More
by kerryanders
Employees Worked With
Christopher
June 29, 2025
Christofer B. Was great! He was professional, knowledgeable and friendly. He was also a great communicator. Explaining to me the service that was performed and le Was great! He was professional, knowledgeable and friendly. He was also a great communicator. Explaining to me the service that was performed and letting me know what needed to be done on my next service visit. Thanks Christofer! More
by sfwilker
Employees Worked With
Christofer Barttelbort
June 28, 2025
Horrible service department. Does not communicate whatsoever. Every time we go to check on status either the tech is conveniently not there or it will be ready “tomorrow.” We fin Does not communicate whatsoever. Every time we go to check on status either the tech is conveniently not there or it will be ready “tomorrow.” We finally just picked up the vehicle after almost two weeks only to come to find out that they never even looked at it. Run to a real Toyota or Lexus dealer such as Lexus of Greenwood Village where they actually take the time to diagnosis your vehicle. More
by Aslamy765
Employees Worked With
Rick Popanda, Brian Ballard, Alex MacRae, Julie Sand, Brandon Anderson, Mike Hashman, Thomas Lozano, Brian Patton, Melissa James, Chris Snodgrass
June 27, 2025
My service advise, Dan, did a nice job explaining the service needs for my vehicle. He did not apply “high pressure” tactics when told I could not afford one of the recommended repairs. service needs for my vehicle. He did not apply “high pressure” tactics when told I could not afford one of the recommended repairs. More
by Doni
Employees Worked With
Daniel p
June 27, 2025
Dan was simply great. He took such good care of us and explained everything that needed fixing. He is a very kind man and a great representative for Stevenson. The free He took such good care of us and explained everything that needed fixing. He is a very kind man and a great representative for Stevenson. The free rental was a blessing because my husband is very sick and I was able to go home while repairs were ongoing. Thanks for a great experience ( as always). More
by Anita-leitner
Employees Worked With
Dan
