Stevinson Toyota West
Lakewood, CO
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In 2019 I took my 2006 to Tundra for a drive train fluids change. The service department failed to replace the fluid in the front differential. The differential failed. The service department was s fluids change. The service department failed to replace the fluid in the front differential. The differential failed. The service department was supposed to replace the internals with a factory new unit. Instead a 'rebuilt' unit was installed. The rebuilt unit failed in December 2023. Stevinson did not take responsibility for the failure of the replacement differential caused by their failure to place fluid in the front differential. Instead Stevinson only gave me a 20% discount. 10% of which was my Veteran's discount. I am very disappointed with their failure to take responsibility for their work.. More
I bought a car today from Jordan Pack at Stevinson Toyota West. He made the car purchase process smooth and comfortable. His attentiveness and explanation of the car we purchased was impressive. I apprec West. He made the car purchase process smooth and comfortable. His attentiveness and explanation of the car we purchased was impressive. I appreciated his calm demeanor, ability to listen to what we wanted and his quick effort to driving off the lot with a new car. More
Went for oil change waited hour and a half oil was never changed and had 3 1/2 miles added took pictures of miles and checked to see if oil was Changed wonder what Toyota would think? changed and had 3 1/2 miles added took pictures of miles and checked to see if oil was Changed wonder what Toyota would think? More
I really liked my second sales associate, Zack D. and he was main reason I purchased the vehicle at that dealership. The first guy I was connected to was not good and was terrible at follow through. and he was main reason I purchased the vehicle at that dealership. The first guy I was connected to was not good and was terrible at follow through. I was very surprised in financing stage due to the service contract, which I did not expect to have to make another multi-thousand dollar decision immediately and on the fly, but staff was great. Pricing for vehicle was fair. Because of $599 handlind fee, I would not have purchased vehicle at that dealer but they offered a $2k discount on the vehicle which sealed the deal. More
Stevinson Toyota West is your ally when it comes to get your hands on a brand new Toyota. I’m really happy with their outstanding service and how seamless their processes are when it comes to buying or your hands on a brand new Toyota. I’m really happy with their outstanding service and how seamless their processes are when it comes to buying or leasing a vehicle from them. Please ask for Bill Hastings at their sales department and Bob Ballard over at finance. They were fantastic and I’m sure I’ll bring my business back to them and Stevinson Toyota West! More
Great experience working with Devyn Danieley. He was friendly and very knowledgeable. He listened to what we were looking for and showed us exactly that, no fluff! He helped us buy a new vehicle He was friendly and very knowledgeable. He listened to what we were looking for and showed us exactly that, no fluff! He helped us buy a new vehicle as well as sell our used car. The whole process was easy and went much faster than expected. Would highly recommend the dealership and Devyn as your sales rep! More
Last two times I toke my car to Stevenson Toyota West to be serviced it was damaged when I got it back. The first time the front bumper was damaged which they fixed but then damaged the Toyota symbol in th be serviced it was damaged when I got it back. The first time the front bumper was damaged which they fixed but then damaged the Toyota symbol in the front which wasn't fixed. The second time they replaced rear gate/trunk power strut but in the process misaligned the trunk. They gave me run around on it and never fixed it. Long story short check your car very closely when you're picking it up from the service for any damages. I also called the phone provided in response to this review and got nowhere. Terrible! More
Horrible experience when I toke my vehicle to be serviced. The service adviser was kelven gonzales and he simply didn't give a single care while I was waiting. Didn't make an eye contact, was disres serviced. The service adviser was kelven gonzales and he simply didn't give a single care while I was waiting. Didn't make an eye contact, was disrespectful and made me wait for my car even though the service was completed and vehicle was pulled out. I am not even talking about how long he made wait in my car when I got there. Despicable human being! More
Tyler the sales guy was great however he said he would call me back and never did. The lady online literally cannot read or understand I don’t live in Denver and am trying to setup this deal so I can just call me back and never did. The lady online literally cannot read or understand I don’t live in Denver and am trying to setup this deal so I can just drive up there sign docs and pickup the vehicle. Not a fan of this dealership, they apparently don’t want to make a sale. More