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Stevinson Toyota West
Lakewood, CO
5,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 21, 2025
My BZ4X started to have issues with the ac and electronic malfunction. I was able to get an appt the next day and dropped it off. With a day Dan contacted me and said they would need to car for a while. He a malfunction. I was able to get an appt the next day and dropped it off. With a day Dan contacted me and said they would need to car for a while. He arranged a loaner while the vehicle was being repaired. This was quick and easy. More
by Nicholas.montez1
Employees Worked With
Dan in service , Stevinson Toyota West
July 20, 2025
General maintenance check in and out person was the most helpful and pleasant I can recall over the ten years I have been patronizing Stevinson Toyota West. They are always competent and one of the reasons helpful and pleasant I can recall over the ten years I have been patronizing Stevinson Toyota West. They are always competent and one of the reasons I return for all 4Runner maintenance. More
by elaine.mahoney13
Employees Worked With
Rick Popanda, Brian Ballard, Alex MacRae, Julie Sand, Brandon Anderson, Mike Hashman, Thomas Lozano, Brian Patton, Melissa James
July 20, 2025
When I arrived for my appointment on Saturday, July 12, the advisor told me my appointment could take an additional two hours (this is for a simple oil change appointment). I let the advisor know that it w the advisor told me my appointment could take an additional two hours (this is for a simple oil change appointment). I let the advisor know that it was not going to work for me as I had dinner plans that evening. The advisor suggested coming as early in the day next week. I scheduled the second appointment for Friday, July 18 at 9:30 AM. I was told when I checked in at 9:25 that my vehicle would be completed in about 90 minutes. At 11 AM, having heard nothing from the advisor, I inquired on the status. I was told that it would be soon. Well, it was 11:40 AM when I checked out of the dealership. Clearly this dealership is not managed very well. They indicated that they are short of staff. I get that in today’s labor market. It is difficult to get qualified workers. However, it is management’s responsibility to deal With that matter. They should not commit to delivery times when they cannot meet them. My time is valuable and I wasted a whole afternoon going down there the first time. And then it took an additional 40 minutes on top of what I was quoted the second time. My hope is that somebody in executive management at the new ownership of this dealership will hear this type of feedback and make positive changes to help me and other customers. More
by pdleasure
Employees Worked With
Chance
July 18, 2025
They do good work but I don’t know why it takes so long to get out of there!!! I had a 9:15 appointment and my car wasn’t ready until Almost 3:00. to get out of there!!! I had a 9:15 appointment and my car wasn’t ready until Almost 3:00. More
by Devereauxmarge
Employees Worked With
Blaine Peckham
July 18, 2025
Great dealership for service. I will regularly get my car’s maintenance performed here because it is the best Toyota dealership in the Denver metro area I will regularly get my car’s maintenance performed here because it is the best Toyota dealership in the Denver metro area More
by kevinhawekotte
Employees Worked With
Brittanie Booth
