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Stevinson Toyota West

Lakewood, CO

4.3
5,617 Reviews

780 Denver West Colorado Mills Blvd.

Lakewood, CO

80401

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Showing 5,617 reviews

July 27, 2025

I look for customer service. Sadly, it's a dying art. That's why I was elated to see that Stevinson Chevrolet and my technician, Scott Bowler, really know what it means to take c More

by rensul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bowler
July 27, 2025

Always very attentive and helpful. Went in for my 30k service and needed to get a few things done while waiting.. they were nice enough to order me a ride home. More

by James g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevinson Toyota West
July 26, 2025

I will not recommend to anyone going forward. ..last time I dropped my truck in the morning and came to pick up at 3:30 pm...nothing was done so I brought it back without maintenance...I am done t More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
forgot the name
Jul 31, 2025 -

Stevinson Toyota West responded

MJ, I'm truly sorry to hear about your experience. Dropping your vehicle off for the day and finding no work completed is unacceptable, and I understand why you're frustrated and disappointed. That is not the level of professionalism we aim to deliver. Please do not hesitate to contact me directly if you're open to discussing what happened. - Bill Benson, Service Manager, (720) 249-1512

July 26, 2025

Excellent service, Blaine really helped me out and had great customer service and was very friendly! More

by Megan Pote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine Peckham
July 23, 2025

This visit helped redeem my opinion of the dealership after the two previous visits left me very frustrated. J was a pleasure to work with, gave me all of the information I needed, and was so friendly. I More

by Steph S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Stevens
July 23, 2025

Alex was my contact and he kept me updated on progress of repairs and was helpful in getting the price down. More

by DJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex MacRae
July 23, 2025

Ricky was my service agent and he really knows customer service. Ricky bent over backwards to make my service appointments as easy and transparent as possible. I really appreciated the feeling that someone More

by Quinn Cox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Lobato (Service)
July 23, 2025

As per demand, sales managers are not respected to customers and car prices changes over night , there is no rules to mark car prices. And even not recommended to get finance in showroom. More

by Jaipalk.devops
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stevinson Toyota West
Jul 31, 2025 -

Stevinson Toyota West responded

Thank you for taking the time to share this feedback. I'm truly sorry to hear about your experience. That is not how we want anyone to feel when visiting our showroom. Transparency and respect are values we take seriously, and it's clear we fell short in your case. If you're open to it, I would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at your earliest convenience. - Keith Dennis, General Manager, (303) 273-5128

July 22, 2025

My service Advisor, Clay was very knowledgeable and helpful. The work was done sooner than I expected. The Uber availability was excellent. Having a Stevenson rental car was excellent. My thanks to More

by rozzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
July 21, 2025

The service coordinator I had left and my work was not handed over to another rep. I was not told until I went looking for my rep. I was then told “oh I think he’s gone home”. My 5 hour job went 7 hours. More

by sawbrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Jul 31, 2025 -

Stevinson Toyota West responded

Thank you for sharing this feedback. I'm disappointed to hear about the breakdown in communication during your visit. If you're open to it, I would appreciate the chance to speak with you directly and learn more. Please feel free to reach out to me at your earliest convenience. - Bill Benson, Service Manager, (720) 249-1512

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