Stevinson Toyota East

Went in for my 12:15 appointment for oil change/10,000 mile maintenance. I was told it would take an hour and provided online contact information for my tech. I waited in their lobby at 2, I attempted t mile maintenance. I was told it would take an hour and provided online contact information for my tech. I waited in their lobby at 2, I attempted to contact tech to check about my vehicle and was unsuccessful. No one came to notify about waiting delay. Tracking information kept stating last stage. Vehicle was finally done at 3:30. Tech said a staff member left for lunch and hadn’t returned leaving them short staffed. Needless to say not a happy customer More

It doesn't make since to have an appointment for an oil change if you have to wait 3 hours after I was told 1 hour change if you have to wait 3 hours after I was told 1 hour More

Service Assistant Samantha was polite and professional, but overall it was a loss. 1 out of 3 task were completed, an oil change at a great price of $30. Task 2 could not balance 20” wheel/35” tires. Task but overall it was a loss. 1 out of 3 task were completed, an oil change at a great price of $30. Task 2 could not balance 20” wheel/35” tires. Task 3 update/upgrade Toyocare Navigation separate $80 purchase install. Service manager Kevin said needed to know Navigation map expiration date. Why asking me, go find out. Stevinson, Aurora, CO is always just a big disappointment. Best part I only lost my valuable personal time and cost of oil change. Beware of Toyota App purchases. I still need to get my $80 refunded. More