Stevinson Toyota East

Sharon Hoppel was great I made a 7am appointment for warranty work about 2 weeks ago. I called the day before the appointment (yesterday) to confirm and was told they didn't I made a 7am appointment for warranty work about 2 weeks ago. I called the day before the appointment (yesterday) to confirm and was told they didn't have an appointment for me. I had taken the day off work to drive over to Stevenson and was pretty frustrated that they didn't have a slot for me but said I could bring it in at 845. I showed up at 7 with little hope that I could get the truck in early and get it out before noon so I could continue running errands. As soon as I started explaining my issue to Sharon she interrupted me with "no problem." And she said they'd get me in. She processed my car and I asked if it possibly could be done by 11 and she said it might be noon. To my delight she called about 11 to say my truck was ready. Everyone was very friendly. The staff was accommodating. And even Stevensons made the scheduling error, they took no extra time out of my day and made the whole process very smooth. I don't often use the dealer now since I have an older truck, but I am happy to say today's service exceeded the generally very good service I normally receive from Stevenson. More

Great Have a good experience with Ms. Allison Maxon. She was very friendly, helpful and knowledgeable. She was professional and we will come back to the dea Have a good experience with Ms. Allison Maxon. She was very friendly, helpful and knowledgeable. She was professional and we will come back to the dealership when we will need another car. More

Great I had a very good experience. It was very overwhelming at first but the sales associate helped a lot with all the information I needed to make a big d I had a very good experience. It was very overwhelming at first but the sales associate helped a lot with all the information I needed to make a big decision purchasing the car. More

Excellent Good customer service Allisson maxon. We got a great deal. I will definitely keep coming back..I will recommend this dealership to family and friends Good customer service Allisson maxon. We got a great deal. I will definitely keep coming back..I will recommend this dealership to family and friends More

Allison is Awesome! Allison is very helpful and always pleasant. Her customer service is exceptional. She took the time to explain everything and she wanted to make sure Allison is very helpful and always pleasant. Her customer service is exceptional. She took the time to explain everything and she wanted to make sure we were comfortable with our decision. More

Great experience Alison was great. She has excellent customer service,very informative knows how to listen and pay attention on details. Very patience and easy to talk Alison was great. She has excellent customer service,very informative knows how to listen and pay attention on details. Very patience and easy to talk and ready to answer questions. More

Saleslady was helpful The sales lady was very helpful during my visit. The service that she provided was excellent. I will definitely recommend Stevenson Toyota to my frien The sales lady was very helpful during my visit. The service that she provided was excellent. I will definitely recommend Stevenson Toyota to my friends when they are shopping for vehicle. More

Excellent Service of the Rep Allison Maxon demostrate excellent customer service. So helpful and knowledgeable. She makes the process easy. She explains and gives a thorough desc Allison Maxon demostrate excellent customer service. So helpful and knowledgeable. She makes the process easy. She explains and gives a thorough description of that which give high value to the product. More

Excellent customer service We went to the dealership just to browse what the clearance sales event is with no intention of buying just yet. Allison was a very helpful salespers We went to the dealership just to browse what the clearance sales event is with no intention of buying just yet. Allison was a very helpful salesperson and explained very patiently the differences between models. We inquired about the special offerings and we were able to qualify for the 0 down, 0% interest. How can you not be prepared not to buy with such a great offer??? So we bought the RAV4 xle and couldn't be happier for such a steal deal!!!! Thank you Stevinson Toyota and thank you Allison. What a great team you have!!! More

Not the dealer to use if you like to think things over. Like all dealers the sales guy's only questions were: tell me what you want to pay per month. I wanted to find out about hybrids and what tow capacity Like all dealers the sales guy's only questions were: tell me what you want to pay per month. I wanted to find out about hybrids and what tow capacity it had. I wanted to drive it and check out their used lot and think it over. I had already researched on line and all dealers were listing at the same price so I had other questions. Colors? Options? Same games everywhere - when they go to a manager four or five times before coming back with the price I wanted for my trade. And frankly they gave me bad knews about my car I hadn't known and gave me a low offer for which I didn't blame them, so planned to use cash instead. Yet when I didn't sign (still thinking) somehow the offer for my trade magically got better. Once we finally had a deal 3 hours later and had signed the first batch of paperwork we sat down with the finance guy and of course additional charges show up. Then the upsale started.. I really wanted to just think about it and they are so impatient. They were quite perturbed I didn't have my old car with me. It was in the shop (again... hence, why I wanted a new car) Obviously I didn't expect to finish the deal until I had my trade but wow did they want me to get that car and the insurance card in it etc etc. right that instant! I must have told them ten times - it's in the shop! (getting 2k worth of work it turns out) Hey I didn't plan to have my car in the shop over the weekend just to inconvenience them. Price isn't the only thing to consider! So I'm going back to reverse the sale tomorrow. More