Stevinson Toyota East

Thumbs DOWN the WORST experience I have had with any dealership service department! I called ahead to make my appointment, then a representative called me to confirm my appointment, so I thought I was g dealership service department! I called ahead to make my appointment, then a representative called me to confirm my appointment, so I thought I was good to go, NOT!!! The day of my appointment came, I showed up on time, the place was a zoo! No one greeted me, so I went to the service desk, stood there for a good 20-30 minutes and still no one acknowledged me, everyone was running around like chickens with their heads cut off. Finally, one guy made eye contact and offered to assist me. He said he couldn't find the appointment and then asked me if I could leave my truck over night because they weren't going to be able to take care of it that day. xxx, I was not happy! I held up my end of the process, drove clear across the city to get there, arrived on time, was ignored, then finally told they couldn't keep their end of the deal! Plus, if I would have agreed to leave my truck there, they could not give me an approximate time of completion or even give me loaner vehicle to get home. They wasted my time and gas plus inconvenienced me by expecting me to figure out alternate transportation. All for a simple maintenance service request... Completely unacceptable!!! More

Thus far, the experience has been poor at best. I made an offer and then came up from that offer by $1000.00. The Sales Manager, Mr. Sanchez, kept pushing for me to make concessions, without ever I made an offer and then came up from that offer by $1000.00. The Sales Manager, Mr. Sanchez, kept pushing for me to make concessions, without ever conceding the price of the vehicle. Very one sided and poor ability to haggle. Jeff Lott, the salesman simply handed off the transaction to Mr. Sanchez. More

We had a great experience working with Preston Mink buying our 2023 Tundra Hybrid. As new cars are a little scarce right now with various supply chain difficulties, patience is key to finding the vehic buying our 2023 Tundra Hybrid. As new cars are a little scarce right now with various supply chain difficulties, patience is key to finding the vehicle you want. We were fortunate that Preston kept us informed of new cars coming in, and we were able to get the vehicle we wanted within about 2 weeks. I would definitely work with Preston again and buy from this dealership. More

No rush to prep or inspect used vehicle listed. I needed a car and couldn't wait so purchased vehicle elsewhere. I needed a car and couldn't wait so purchased vehicle elsewhere. More

Bought a certified pre-owned Tacoma. I won't do business here again - very unsatisfactory customer experience with the Sales Manager and the financing dept. employee. Beware of dishones I won't do business here again - very unsatisfactory customer experience with the Sales Manager and the financing dept. employee. Beware of dishonest financing tactics - including limited warranty items I did not want but claimed necessary to finance. Sales and financing personnel do not return calls or attempt to correct dissatisfaction. Overall regretful experience that I won't ever do again with Stevenson Toyota East. More

Ernie Khalil was fantastic. He helped us with every step of purchasing our new Tundra. He was extremely knowledgeable, attentive, super friendly and made the entire process ea He helped us with every step of purchasing our new Tundra. He was extremely knowledgeable, attentive, super friendly and made the entire process easy. We would highly recommend Ernie to anyone looking to purchase a vehicle at Stevenson. Thank you 😊 More

Salesman Matthew Mirande was honest, quick to respond to any request, happy to answer questions on the pre-purchase a new 2023 Toyota Tacoma; quick to respond to arrival of our vehicle on the lot, as well a any request, happy to answer questions on the pre-purchase a new 2023 Toyota Tacoma; quick to respond to arrival of our vehicle on the lot, as well as very professional. I could not have asked for a better experience purchasing a vehicle. Stevinson Toyota East should commend this energetic sales person! Thank you, Matt and Kyle in Financing. More

BEWARE OF SERVICE CENTER. I had a scheduled oil change/inspection check/front head light replacement on Saturday at 11:30 (dropped it off the night before). Service advisor-We I had a scheduled oil change/inspection check/front head light replacement on Saturday at 11:30 (dropped it off the night before). Service advisor-Wendy. They sent a text message in AM stating that I could use that method to contact them as needed. Sent 2 text messages in early afternoon to determine ETA. NO response either time. I finally called at 3:45 (4 hours after appt time) and was told by Wendy that she would check & call back in "2 minutes". After over another 45 minutes with no return call, I called again and was told car was done and needed to be there within next 20 minutes as they close at 5. I surprisingly made it in time, paid for my services and left. However, once I got home, I noticed that I was NOT provided with the usual inspection report that is typically attached to receipt. I also noticed that oil change sticker was not replaced and car not reset. I called Monday morning asking for a service manager to call. No manager called! Two days later, I spoke to Wendy again as to whether inspection or oil change was actually performed since, besides the headlight which I had reported on envelope, there was no indication that anything else had been done. She stated it was because "they changed headlight bulb so that proved it was done". However, I was the one who indicated this light was out on the envelope when dropping off car the night before-it was NOT found on inspection. She then said that she was unable to email my report. So I said I would pick it up in person. No apologies or explanation as to why report wasn't provided or why sticker and car not reset. When I stopped by again (now Wednesday), I was given the report by another service advisor who also placed a new sticker on the windshield & reset car. HOWEVER, once I was already in traffic, I saw that mileage noted on report is EXACT same mileage as noted on September report and the oil sticker was same as previous one. I called AGAIN. Wendy attempted to argue with me that they recorded the mileage on Saturday accurately. That doesn't even make logical sense. I told her to look at September mileage & she finally agreed it was same. But again, no apology, no explanation as to why. So at this point, either an inspection and/or oil change was never actually done and I was charged for services not rendered, or they truly can't get it together to do a simple oil change. Either way, don't waste your time trying to get this simple errand done here. Not worth the headache. I'll leave it up to the BBB and Consumer Protection Office to determine whether this was fraudulence or incompetence. More