Stevinson Toyota East

Your salesman, Boris, was very helpful and courteous, but the sales staff kept us there for several hours, signing and initialing an unbelievable number of documents. We did less paperwork to buy our house! the sales staff kept us there for several hours, signing and initialing an unbelievable number of documents. We did less paperwork to buy our house! Boris also told us that the van's fuel tank would be filled for us, only to be told several hours later by the senior sales representative that it was company policy never to fill the tanks of cars they were selling. We had to leave in the middle of the purchasing process to go to a doctor's appointment in downtown Denver. As we were leaving, Boris told us that it would only take a few minutes to wrap things up when we got back. When we returned, we spent at least an hour in the head honcho's office, signing and initialing dozens of additional documents. So, while we are delighted with the new van, the process of buying it was an exhausting ordeal. We arrived at the dealership at 9:15 am and didn't get out of there until 3:30. To top things off, we were away from home so long that I ran out of bottled oxygen (which I need at all times because of a lung disease). We kept telling the sales staff that I would run out of oxygen if they didn't hurry things up, but to no avail. The last 30 minutes of the drive home were without oxygen, making me quite ill for hours afterwards. More

I have loved Toyota and this location, however was recently there this weekend and had to wait over 4hrs for an appointment that I scheduled at 8:30am. They had to do two things with my vehicle and th recently there this weekend and had to wait over 4hrs for an appointment that I scheduled at 8:30am. They had to do two things with my vehicle and there was not much communication. They called after the initial inspection about an hour into me being there and then I had to reach out around 11:30 to get an update. At that time they said 1 more thing needed to be done and that took a little over an hour. I know they are busy, but communication would’ve been helpful on my end as I was waiting at the dealership for it to be completed. More

I gave a poor rating mostly due to the process, however I am assuming the oil change and tire rotation was done correctly, but see below. When I set the appointment for the service, there were time slots, i am assuming the oil change and tire rotation was done correctly, but see below. When I set the appointment for the service, there were time slots, i.e. 7:00am, 7:30am, 8:00am and so on. So, I picked 7:00am. I was assuming that since there were “time slots” that the vehicle would be serviced in a timely manner, and was expecting to be at the dealer for approximately 1 1/2 to 2 hours. The service needed was an oil change and tire rotation. After being there for 2 hours I asked the service advisor if he had an eta for the completion of the service; he said about 30 to 35 more minutes. Finally an hour and a half later, which the time is now 10:30am (checked in at 7:00am), the vehicle was ready; 3 1/2 hours for an oil change and tire rotation seems a bit excessive, especially when an appointment was made. I asked the service advisor prior to leaving “if scheduling in a time slot was a “service time” or a pool”, he said “a pool”. If service at this dealership is “a pool”, then WHY do you select a “time slots” when scheduling your service? Selecting a “time slot” gives the expectation that your vehicle will be serviced in a timely manner. To top it off, 2 days after being in for service (oil change and tire rotation), when I start the vehicle, the display shows “maintenance required soon”! The vehicle only has 9,300 miles, so I don’t know what else would need to be serviced? Maybe the system was not reset when the oil change and tire rotation were completed? Now for the vehicle: the vehicle can tell you THAT maintenance is required, but it doesn’t tell you WHAT maintenance is required! At least I have not been able to find it in the settings. And, it doesn’t allow you as owner to reset any functions, once again, at least I haven’t found a way do it. Part of the molding has already had to be replaced due to deterioration, and other molding is showing signs of the same. The driver seat squeaks, especially when making turns (left or right), even sharper turns in normal driving. The seat belt warning is “over the top” and seems unnecessary to “ding” the way it does. I understand that this is a safety feature, but just seems a bit much. Lastly, when I called in to schedule this most recent service, the call was answered by “hi this is your AI assistant, if wanted AI, I would just go online and schedule it myself, so that is what I did as outlined above. I may be venting here but overall this has not been one of my favorite vehicles. More

I asked to change my oil and fix a few things. They changed the oil but didn’t reset the computer. I need to take it in the reset it or fix whatever problem is occurring. Also asked about a piece They changed the oil but didn’t reset the computer. I need to take it in the reset it or fix whatever problem is occurring. Also asked about a piece of trim that fell off and they didn’t even check it when I asked the first time. I had to ask before I left and they told me a small piece of trim would cost $150. I have to use them as I have warranty on my car but when I don’t, will not be going back to this service department. I have a two because the guy who checked me out at least checked to see how much the trim would cost. Place is a bit disorganized. More

The whole time I go is always a wait and nobody even says hello. Everything is just so xxxx busy hello. Everything is just so xxxx busy More