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Stevinson Lexus of Lakewood
Lakewood, CO
1,750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,750 reviews
September 29, 2025
Wide selection of pre-owned autos, experienced and knowledgeable staff. Mike Burgmaier made the purchase a good experience. Other dealerships could learn from Stevinson. knowledgeable staff. Mike Burgmaier made the purchase a good experience. Other dealerships could learn from Stevinson. More
by jrmhiker96
Employees Worked With
Mike Burgmaier
September 28, 2025
Salesman Hop Van made the process easy and quick. It was also a fun as a car buying experience can be. John Price in finance was also no pressure and educational. Classy grpup of people. It was also a fun as a car buying experience can be. John Price in finance was also no pressure and educational. Classy grpup of people. More
by randy_t
Employees Worked With
Hop Van and John Price
September 27, 2025
The man who helped me when I brought my car in for service was friendly and explained everything thoroughly. He checked in with me a couple of times while I waited . Kevin Antonio service was friendly and explained everything thoroughly. He checked in with me a couple of times while I waited . Kevin Antonio More
by promark.mike
Employees Worked With
Kevin Antonio
September 27, 2025
Erin is an amazing service representative! She is very knowledgeable and helpful and her follow up is excellent! She makes getting my car serviced a very pleasant experience😊 She is very knowledgeable and helpful and her follow up is excellent! She makes getting my car serviced a very pleasant experience😊 More
by Peggy Stephenson
Employees Worked With
Erin at Stevinson Lexus in Lakewod
September 27, 2025
Stevenson Lexus dealership customer service has deteriorated significantly over the last 5/6 years. We brought our 2020 450h in for the 30k service. It should have taken 2 hours. Instead it was an deteriorated significantly over the last 5/6 years. We brought our 2020 450h in for the 30k service. It should have taken 2 hours. Instead it was an all day process. The most frustrating aspect was an inability to communicate with our representative to get an ongoing status if the car throughout the day. The Cisco call system does not work effectively. John Luna did the best he could but the AI enhanced system that has been installed is a joke. Finally, with only 27k miles on the car, we were told our brakes,rotors had to be replaced. The previous 2012 450h we owned (our son has it now) has over 100k miles and still has the original brakes. The previous high standard of Lexus is falling. We are rethinking our future car purchases. More
by Bobtoth
Employees Worked With
John Luna did a good job
September 24, 2025
I just went in for my first service appointment. I worked with Derek. He was very helpful and easy to work with. The service was done quickly and I was on my way I worked with Derek. He was very helpful and easy to work with. The service was done quickly and I was on my way More
by cyn9221
Employees Worked With
Derek Ngo
