Stevinson Hyundai of Longmont

Customer Service I purchased a 2015 CPO Hyundai Tucson from Stevinson last month. My sales experience was excellent and the initial customer service from Eric Bruce w I purchased a 2015 CPO Hyundai Tucson from Stevinson last month. My sales experience was excellent and the initial customer service from Eric Bruce was great. Upon purchasing the vehicle I realized that only one key was provided. I attempted to contact my sales representative who stated that he couldn't do anything but would have Matt the manager contact me. Over the course of a month, I called four more times and never received a return phone call. I personally went back to Stevinson's one evening after work and Mr. Bruce informed me that the manager Matt was gone for the day. Mr. Bruce promised he would have Matt call me back the next day but I was never contacted. I just went back to Stevinson Hyundai today and finally spoke with the manager Matt. He apologized and informed me that a replacement key should have been negotiated at the time of sale for a used vehicle. I acknowledged this fact but explained to Matt that the key was not given to me until after signing all of the paper work. At this point the key although frustrating was not the issue but rather the lack of customer service. Neither the sales rep nor the manager could make the time to call the customer back. Matt apologized and offered to give me a free tank of gas but would not provide me with a second key. I accepted Matt's apology but would not recommend buying a car from this dealership. According to manager Matt I would need to purchase the $275 key/fob on my own dime. It appears that customer service is not their priority only selling cars. Wanted to provide an update, after my initial dealer review I was contacted by the general manager Mr. Scott DeSimone. I must say that the communication, customer service and response time by Mr. DeSimone has been stellar. Scott apologized for this miss communication and lack of customer service. Since having these new interactions with Mr. DeSimone, my perception on Stevinson Hyundai have been restored and I would certainly consider buying another vehicle with them. Thank you Scott for truly caring about the overall customer experience and not just about selling cars. Happy Holidays More

Very easy to work with! Went to look at used cars and worked with Chris Tracy. He patiently spent a lot of time showing the available cars. After another appt. at another dea Went to look at used cars and worked with Chris Tracy. He patiently spent a lot of time showing the available cars. After another appt. at another dealer, we happily returned to Chris to close the deal. Very happy with the outcome! More

Friendly Staff and Great Deals I loved the "no pressure" experience at Stevinson. The staff were very friendly and showed me plenty of options. I got a great deal on a new Sonata. I loved the "no pressure" experience at Stevinson. The staff were very friendly and showed me plenty of options. I got a great deal on a new Sonata. More

Shop in Longmont Stevinsons Hundai for the BEST OF EVERYTHING Jim ROSA is an excellent sales person. 1. I had an appointment 2. Jim Rosa Knew what I was looking for 3. JIM ROSA was well prepared for all of my req Jim ROSA is an excellent sales person. 1. I had an appointment 2. Jim Rosa Knew what I was looking for 3. JIM ROSA was well prepared for all of my requests 4. JIM ROSA took the time to go over each detail so that I was happy with my purchase! 5. I left this dealership a complete satisfied customer, thanks to your Sales Department ( don't change anything)! More

Elantra My daughter needed a car to finish high school and college so we tested several mid sized cars and liked the Elantra best. The value addition is a fan My daughter needed a car to finish high school and college so we tested several mid sized cars and liked the Elantra best. The value addition is a fantastic deal all the best without the unnecessary. More

Wonderful Experience from the second you walk into the dealership you feel at ease here. Both the other customers and staff seem so relaxed its very easy to make a purchas from the second you walk into the dealership you feel at ease here. Both the other customers and staff seem so relaxed its very easy to make a purchase without feeling stressed. They really know how to be respectful of the time it takes to make such a big decision and you leave feeling like you got a terrific deal. I will not only return for a future purchase but I would be happy to send my family and friends to Stevinson as well. More

Great experience! I have always been satisfied with Stevinson through sales, service and parts. Highly recommend you to go to Stevinson Hyundai for any of your car need I have always been satisfied with Stevinson through sales, service and parts. Highly recommend you to go to Stevinson Hyundai for any of your car needs. More

Good Price The dealership worked with me on trade in value and overall price of the new car. financing was easy and straight forward. The delivery of the car was The dealership worked with me on trade in value and overall price of the new car. financing was easy and straight forward. The delivery of the car was a little hectic as it was late Saturday night and the shop was closed with only one person preparing several vehicles. More

Best Hyundai dealer First time buying a Hyundai don't know what to expect and come across Jim with the right amount of time and price. Very professional salesperson and v First time buying a Hyundai don't know what to expect and come across Jim with the right amount of time and price. Very professional salesperson and very patient. Would recommend to all looking for a Hyundai. More

Santa Fe Purchase. Our Salesman Jim Rosa was the best I have dealt with since 192 when I purchased a vehicle from a dealer my father had used for years. Jim and I had sp Our Salesman Jim Rosa was the best I have dealt with since 192 when I purchased a vehicle from a dealer my father had used for years. Jim and I had spoke via email and phone a few times prior to my wife and I coming up to Longmont and he new exactly what we were looking for. We were never put in the typical high pressure car sales pitch and only dealt with Jim until we signed the paperwork. This is the type of dealership that we will come back to again. More