Stevinson Hyundai of Longmont

On April 26, 2025 my car was towed to Hyundai for issues with a melted spark plug wire. I received a call from Brandon the next day saying they were taking a look at it. A part had to be ordered, so I knew with a melted spark plug wire. I received a call from Brandon the next day saying they were taking a look at it. A part had to be ordered, so I knew it would be a couple days before we heard anything, but I didn’t. We called and decided to show up at the shop, after having a hard time getting info about my car. Brandon told us that the mechanic kept getting pulled off our vehicle to work on others. I didn’t understand this so we asked to speak to Brian the Service Manager. He assured us it was being worked on. The next day we were told that my wiring harness had been chewed by a rodent and that we needed a new harness. They would order it and it would be a 10 hour job. By this time they had given us a loaner car and Brandon told me to turn it into insurance. We did, insurance agreed to pay and I thought the job would be done. No, insurance had put down a wrong part number. I told Brandon to order the OEM part and get the work done, I would deal with insurance. He wouldn’t order the part and kept telling me that we would not be able to send the harness back if insurance didn’t pay. They already paid me and I had already approved the harness, this is now May 15. On the 21st I begged Brandon to order the part and get the job done. The next day he said that the part was ordered and then I heard nothing! May 30, more excuses as to why it wasn’t done. Brandon told me that they were off on Monday but hoped to have my car done on Tuesday, but I did not need to call them, he would call me. I waited until Thursday, now we are in June and was told it would be done the next day. We picked the car up and it was filthy. My back seat was covered in grease, hand prints on my ceiling, front seat damaged and damage to my passenger door. I was irate! We took the car and noticed the next day I had no AC. They forgot to plug it in. I took it to another shop to get it fixed. We now notice that my passenger window gets stuck down. We called about the AC, but Brandon said we would just have to make an appointment. The repairs cost around $9000 and we were given back a car that was a mess. I am very disappointed in the service we have received. Enough so, I would not recommend them to anyone. Horrible service! Oh, Brandon gave us $100 off for troubles. More

Clean great customer service. Changed dealership due to distance. Glad I did. Short wait time. Changed dealership due to distance. Glad I did. Short wait time. More

Terrific customer service. Personable, welcoming, efficient, and knowledgeable. The stated time for my vehicle’s maintenance was accurate and thorough. Personable, welcoming, efficient, and knowledgeable. The stated time for my vehicle’s maintenance was accurate and thorough. More

We have nothing but great things to say about Stevinson Hyundai. Got a smoking deal on an Ioniq5 lease and dealing with Tanner and Jesus was great. Nothing but kudos all around. Hyundai. Got a smoking deal on an Ioniq5 lease and dealing with Tanner and Jesus was great. Nothing but kudos all around. More

2nd update: They're trying. Hyundai can't seem to get parts to the US which dealers can't control. They've done all they can for now. I can't update the existing review I pos Hyundai can't seem to get parts to the US which dealers can't control. They've done all they can for now. I can't update the existing review I posted, so this replaces it (hey DealerRater: Let us edit reviews when dealers work on improving things please). More

Brandon was great in his help of my situation. As my service adviser, he helped me understand what was going on in the service bay and made my visit a good one. As my service adviser, he helped me understand what was going on in the service bay and made my visit a good one. More

Stevenson has a great selection of vehicles to choose from. The whole process was low pressure. We got a fair price on our trade in. This allowed us to reach a financing deal that worked for us. from. The whole process was low pressure. We got a fair price on our trade in. This allowed us to reach a financing deal that worked for us. More

I always get good service when I take my car in to be serviced! They are always friendly and keep me posted on what’s happening with my car! I have bought 4 cars with them!!! serviced! They are always friendly and keep me posted on what’s happening with my car! I have bought 4 cars with them!!! More

Chris B. And Jesús were so helpful. Will definitely will be recommending both and Stevinson to anyone looking for a car! And Jesús were so helpful. Will definitely will be recommending both and Stevinson to anyone looking for a car! More