Stevinson Chevrolet

Sam was great helping us find our vehicle, on the other hand we had to wait the rest of the day on paperwork (3pm-9pm). We have children and a long drive and knowing this they still took very long doing al hand we had to wait the rest of the day on paperwork (3pm-9pm). We have children and a long drive and knowing this they still took very long doing all the paperwork. We have bought our fare share of vehicles and they never take that long doing all the paperwork. We had our carpet sprayed as well as the outer protection. Maybe a month after we noticed that some bolts were ripping the carpet and had to get it replaced (under warranty). Called Stevinson more then a couple of times (more than three voicemails) time to see if we could get it re sprayed since it was not our fault and until this day I have not received a call back!!! More

There are a number of options to contact the dealership online. There is a Chat Now option that I tried to use twice and both times eventually received a message that operators were only available during b online. There is a Chat Now option that I tried to use twice and both times eventually received a message that operators were only available during business hours. Both attempts were during business hours. I then left an e-mail message and have received no response. If the online options don't work then just remove them from the page and I would have just picked up the phone and not wasted my time. My concern is if the lack of attention to detail upfront carries over to the actual service work that I was wanting to schedule. Update: I was promptly contacted by the dealership and they were apologetic and promised to care of the issue. As a result I did go ahead and schedule my vehicle for service. I also updated the ratings based on this latest interaction. More

Bought 2012 Suburban with 6000 miles in april 2012. Certified pre-owned. Sales went smooth no problems. over the course of the next year, paint on front bumber cover began peeling off. Water leaked Certified pre-owned. Sales went smooth no problems. over the course of the next year, paint on front bumber cover began peeling off. Water leaked in drivers rear quarter panel when it rained (doesnt rain much in WY) as well. Also the spare tire hoist didnt work and we got stranded with a flat.. Local dealer here unable to get car in till sept. Since we had remainder of new car warranty and the GM certified warranty we figure it would just get fixed. WRONG. Local dealer said the subruban had collision damage!! Previous work on cars is not covered. Well Jim Page the salesman never told us that at sale time. In fact i doubt he knew. The body shop took out the window and it had clearly been replaced. It was also clear that the area around the window and the drivers door had been damaged and repainted. The reason the window was leaking was because whomever the car had been repaired by, did not remove the previous adhesive. The bumper had been hit so hard it damaged the cover and the metal reinforcing bar and other components. When the body shop took it all apart, the bumper cover had not even been replaced with a GM part. The reaon the paint was peeling off was due to improper prep of the plastic bumber cover. All of this was clearly visible to the body guy and easily visible to anyone "certifying" a car. The checkbox on the left hand side of the form said to look for cosmetic and aftermarket issues. So I called Stevinson and was put through to a clown named Tracey. He told me all of this was "wear and tear." The first thing out of his mouth when I spoke to him was "why are you calling me." I called GM customer service. There job is to facilitate customer/dealer problem resolution. Gary the used service manager at Stevinson said they certified the car and had no knowledge of any collision damage. He said in fact "if a car has collision damage, we wont certify it." Well, anyone in the business would have picked up onthe problems. So now I spent 2200 to repair the window, bumper cover and have the paint touched up around the rear window ehre additional damage was found. this is all documented and I have pictures of the car. The Stevinson dealership made no effort to hep pay for the repairs. We live 600 miles away from the dealership. They even acknowledged the car had been a rental. I fault them for misrepresenting the car as not having been in a collision. If it had I would have asked for details and gotten the car inspected. Their 172 point inspection was likely never done. could not have missed signs of collision repair. I also fault them for trying to help. IfI had not incurred any expenses, I would not even be writing this review. Totally without integrity. I will never buy a GM car again. This is after having GM for 15 years 2 brand new, 1 used with 6000 miles. 8/14/14 UPDATE So after Stevenson Chevy denied that they sold me a wrecked car, and that they found no repair work or modification on their 140 GM certified Checklist, I reported them to the criminal investigator division of revenue enforcement. The result of that investigation is done and Stevinson did purchase a repaired wrecked suburban. The repairs were obvious. And criminal prosecution was done against the people who did the repairs and the previous shop who sold it to the repair shop. There are other similar complaints against Stevinson according to the investigator. When he interviewed Stevinson staff, and asked why their 140 pt inspection was different than the one in WY, everyone looked at the floor. Buyer beware of any used car from Stevinson. Make sure and look under the hood at the paint lines. I will update this post with the 3 case numbers now available for public release in accordance with the CORA act. UPDATE 8/23/14 Stevinson Chevy has asked that I cease posting "defamatory" information against them or they will contact their attorneys. Specifically they said they were unaware of any complaints against them and that my facts were incorrect surrounding the investigation. The information I provided above was given to me over the phone by the criminal investigator unedited. As part of a stipulation one of the body shops/sellers had to issue me a check for the 2000 dollars I was out of pocket. Well here are the 3 case numbers provided to me that resulted from my report of Stevinson's sale to me of a collision damaged car. To be clear, Stevinson was not charged with any misconduct since the investigator could not prove, Stevinson knew at the time of sale the vehicle had been in multiple collisions. . 13-1807 14-0290 14-0291 The case numbers are generated by: Criminal Investigator Colorado Department of Revenue Auto Industry Division 1881 Pierce St. Room 112 Lakewood, CO 80214 They may be obtained via a CORA request. More