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Stevenson-Hendrick Toyota Jacksonville

Jacksonville, NC

4.9
1,034 Reviews

3124 New Bern Hwy

Jacksonville, NC

28546

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1,034 Reviews of Stevenson-Hendrick Toyota Jacksonville

August 05, 2017

T AT TOYOTA ! Came to Stevenson's Toyota to purchase my wife a new car. Met T 3 minutes in to our visit, I knew T was our guy. Not just our guy "The Guy" ;T made ou More

by ThatDudeChase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T Muhammad
Aug 07, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Peyton and Cameron, thank you for taking the time to write this fantastic review! T and our team work very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

July 26, 2017

Great maintenance service! I recently had a scheduled maintenance service completed. The maintenance reps were pleasant, hardworking, thorough, and very attentive to my needs an More

by tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rueben Royal
Aug 02, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

TJ, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for your recommendations and for continually choosing Stevenson Toyota for your vehicle needs! Regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

July 24, 2017

Amazing, efficient and personable! T. Muhammad was an amazing Team Leader! T. was extremely polite, easy to talk to, and personable! He was quick to respond to my questions and concerns More

by Kevin and Pam
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Anthony, Kelly Staples, Dana Gentry, T Muhammad
Jul 26, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Kevin and Pam, I’m excited to hear that Muhammad took care of you and that everything went very smoothly. We hope to see you again in the future. Enjoy your Rav4! Bets regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

July 19, 2017

Love our 'Toy' so much, we bought another Todd took the time to ask us what we wanted in a car, eliminating the need to search all over in the heat. He went through all the settings in the c More

by BillieJean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Walker
Jul 20, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for stopping by to leave this wonderful review, BiliieJean. Todd is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Best regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

July 16, 2017

Excellent in accommodating me in an urgent situation Was vacationing in area from Iowa and was planning on returning home within 24 hours. When I contacted Stevenson Toyota, they scheduled me within hou More

by Teresa Nolta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Henderson
Jul 20, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for leaving us this great review, Teresa! We are glad we could get your vehicle all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Kind regards, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

July 01, 2017

Great experience at Stevenson Toyota. I was in a difficult situation with my old vehicle and they help me with the right options to get out of it. Their sales and finance department are to More

by JD2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katy Garciai, Bob McMillan
Jul 03, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for your wonderful feedback. At Stevenson Toyota, we always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

June 30, 2017

EXCELLENT Richard Harrington is a great asset to your business. I learned about him by "word of mouth" & Devine intervention. I have never had a Sales Consultan More

by Cathy P. Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Harrington, Steve St. Denis
Jul 03, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for your review and business as a customer, Cathy. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Richard achieved that. Once again, we appreciate your business here at Stevenson Toyota and hope you'll keep in touch for your future car needs. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

June 28, 2017

Customer service was excellent. Todd is an excellent sales person. He took the time to answer all questions during my purchasing experience. He took the time to explain all of my opt More

by jwright0073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Walker, Dana Gentry
Jun 29, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Todd was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs here at Stevenson Toyota. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

June 27, 2017

Great sales experience! I loved the way Aaron listened and knew what I was looking for. I was in no hurry to buy but because he listened, he found it and called. He wasn't on More

by SBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Popajohn, Aaron Prescott, Josh Ragan
Jun 28, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Aaron helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team here at Stevenson Toyota is always here to assist you. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

June 06, 2017

Extraordinary Dealership My brakes went out on a new 4Runner. Went to the closest dealership in Greenville NC but they basically turned me away with no real diagnosis. Drove t More

by ChipPerryNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Popajohn, Jay Anthony, Todd Walker, Aaron Prescott, Jesse Sisco, Robert Henderson, Jasent Jurgensen
Jun 06, 2017 -

Stevenson-Hendrick Toyota Jacksonville responded

Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team here at Stevenson Toyota was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, George Popajohn, General Manager, 910-232-7936, georgep@stevensontoyota.com

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