Stevenson-Hendrick Toyota Jacksonville

My experience dealing with this dealership during the purchase of a pre-owned Maserati was pretty negative. This was an easy cash deal with the car leaving the state and a buyer who is very experienced i purchase of a pre-owned Maserati was pretty negative. This was an easy cash deal with the car leaving the state and a buyer who is very experienced in purchasing cars remotely. Communication, in general, was very poor. My salesman, Justin Cornwell, while being semi-friendly, could not get things done fast or properly with his manager, who appeared to be a problematic person and who did not want to work with me and Justin to get to a number I had in mind, much likely trying to avoid a cash deal. To move things forward, I ended up agreeing to the deal and left a deposit. I then reached out to George Popajohn (the GM) and Ray Calhoun (the sales manager), and neither of them returned my emails, which was really unprofessional. Ultimately, during the time we went back and forth, and as I was working with Justin to finalize a couple of things, the car was sold to some other buyer while they held my deposit! That was, to me, super-unprofessional since no one informed me as to what was going on and my deposit was meant as a way to secure the car. My deposit was finally refunded days later after I pursued the matter multiple times. Overall, I am giving the dealership a generous 2 stars because Justin was nice, but otherwise, this is a 1-star operation based on this experience. More

super fast and great time getting my new vehicle with Michael M. If your in the market or have any questions he’s your guy! Michael M. If your in the market or have any questions he’s your guy! More

Cars are overpriced. They sell their cars way above the MSRP and they mislead the consumer in the webpage and in the lot. There are no price tags in any of the used cars They sell their cars way above the MSRP and they mislead the consumer in the webpage and in the lot. There are no price tags in any of the used cars in the lot and prices in the website are misleading. More

Michael Melendez was super helpful. I love the car I bought. He also helps out military members! I love the car I bought. He also helps out military members! More

Michael Melendez is so helpful, and helps out anyone active duty military. 10/10 recommend! active duty military. 10/10 recommend! More

AMAZING GROUP OF PEOPLE! !! Highly suggest them and recommend them over, over and over again! !! Highly suggest them and recommend them over, over and over again! More

Justin at Hendricks is excellent to work with. The entire time we were treated like friends and not a paycheck. Highly recommend. The entire time we were treated like friends and not a paycheck. Highly recommend. More

Just got a new 4 runner! Want or need a new great car? Go see Allen S Want or need a new great car? Go see Allen S More

Vince was awesome. Exceptional customer service. Very happy with everything and everyone I met. I’ll be a customer for life. Exceptional customer service. Very happy with everything and everyone I met. I’ll be a customer for life. More

Thank you for Carl Myers for helping me with finding and purchasing my New Rav4 it was incredible. purchasing my New Rav4 it was incredible. More