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Stevenson-Hendrick Honda Wilmington
Wilmington, NC
1,767 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,767 reviews
December 18, 2015
Wonderful service My husband and I recently purchased a 2016 Honda Fit. From the minute we entered, we were treated with respect, kindness and great customer service. My husband and I recently purchased a 2016 Honda Fit. From the minute we entered, we were treated with respect, kindness and great customer service. This was our first time purchasing a new car. Both Mike and Kenny made us feel very welcomed and their humor put us at ease. We worked for a long time trying to get to a price that felt good to us and eventually we got there. We love our Fit and are thankful that we had such a pleasant and enjoyable first car purchasing experience! More
by Crazy about our Fit
Employees Worked With
Mike Lopez, Kenny Beavers
December 10, 2015
Great Service Chad Brown is excellent. I currently own three Honda's and get all my service from Stevenson. He keeps you well informed and goes the extra mile to h Chad Brown is excellent. I currently own three Honda's and get all my service from Stevenson. He keeps you well informed and goes the extra mile to help you out in certain situations by getting your vehicle back to you if you are waiting. He explains what was done to your vehicle and when the next service (depending on your driving/mileage conditions) will be needed for the vehicle. More
by Enforcer OC
Employees Worked With
Chad Brown
December 02, 2015
Wow, what a great place to buy a car! We stopped to look at Honda's while our Cr-v was in for maintenance. We were helped by Michael Guimaraes, possibly the best car salesman ever. He was We stopped to look at Honda's while our Cr-v was in for maintenance. We were helped by Michael Guimaraes, possibly the best car salesman ever. He was very, very helpful of our situation and found us the best of deals. We can't express our gratitude to Michael enough. More
by lucky ducks with a civic
Employees Worked With
Michael Guimaraes salesman, David his manager and Ken in finance. All were wonderful
November 30, 2015
Great Chad was very nice and kept me informed. When they received the wrong part for my car, he called to let me know it would be a delay. He went the extra Chad was very nice and kept me informed. When they received the wrong part for my car, he called to let me know it would be a delay. He went the extra mile. More
by Tricia
Employees Worked With
Chad Brown
November 24, 2015
Fast and efficient Very satisfied with my experience at Stevenson Honda. They helped me accomplish my goals and they did it fast and efficiently. It was a pleasure dea Very satisfied with my experience at Stevenson Honda. They helped me accomplish my goals and they did it fast and efficiently. It was a pleasure dealing with Jeff Harper. He was fantastic and quickly acted on my goals with professional excellence. I also dealt briefly with Matt Banning and Scott Crocker. Both of whom also were also pleasant to deal with and very efficient. Good experience overall! Pete More
by Pete
Employees Worked With
Jeffrey Harper, Matt Banning, Scott Crocker
November 19, 2015
Stevenson Honda is the place to buy! Matthew Harbour was awesome! He answered all of my questions and was very knowledgeable. All of the staff were very friendly and helped make the car b Matthew Harbour was awesome! He answered all of my questions and was very knowledgeable. All of the staff were very friendly and helped make the car buying experience painless. I have already recommended them to a family member! More
by Eva_Hedrick15
Employees Worked With
Matthew Harbour
November 14, 2015
Waste of my time Don't go unless you have hours you want to spend there. Nice people, but poor process. I went there for 3 visits, but I never got a price for any Don't go unless you have hours you want to spend there. Nice people, but poor process. I went there for 3 visits, but I never got a price for any vehicle. Many times I would wait at the desk, thinking I was going to get a price of a vehicle and I never received one. Eventually after waiting with my family for over 10 minutes on the third visit without any interaction we got up and left and told the salesperson and the manager that we were going elsewhere. Another way they waste you time, is their cars are poorly laid out without knowing where the keys are located. I spent 5+ minutes with the salesperson looking through a plastic bin for the keys to find two keys for two Accord models that I wanted to look at. They had at least 40 Accord keys in one bin. Poor organization. Probably never go there again. Heard issues about them from neighbor and I should have listened. More
by browns_fan
Employees Worked With
David and Travis
November 08, 2015
Best service ever. Every one was very helpful and willing to make you comfortable. Our sales person Jeffery Harper was so nice and he dealt with us patiently. We arrived Every one was very helpful and willing to make you comfortable. Our sales person Jeffery Harper was so nice and he dealt with us patiently. We arrived before business opened just to look around and after looking Jeffery came to see if we needed any assistance and if he could help. When we told him what we were considering he led us to what we were looking for. He had us to come in to the building so we could kinda of cool off and look at some list of the inventory. After looking and changing our minds a few times, Jeffery would take us out to look at other vechicles and then finally we went to Parkway to pick up what we decided on. Every one was so nice and would come talk to us while Jeffery was getting us new information. And after we were getting our new 2015 CRV detailed Pat the General manager came to congratulate us. The adventure of buying a new vechicle was not a pain because we had such concerened people like Jeffery and Brent Wells who took the time to make our visit there unstressful. We were there for about 6 hours and they took time to make sure we were satisifed and happy with our purchase before we left. I just can"t say enough about the people at Stevenson Honda of Wilmington NC More
by gaga1359
Employees Worked With
Jeffery Harper, Brent Wells
November 05, 2015
Great Experience! Individualized experience. Excellent customer service provided by Jeffery Harper. Personable, fair, works well with customer needs! Jeffrey greeted Individualized experience. Excellent customer service provided by Jeffery Harper. Personable, fair, works well with customer needs! Jeffrey greeted me once I arrived on the lot. He provided professional, courteous service. More
by tbramlett
Employees Worked With
Jeffrey Harper
November 05, 2015
Don't take their word on it. Stevenson Honda Acura of Wilmington touts that, "If it has our name on it, you have our word on it. Both in our 70's, my wife and I have been leasing Stevenson Honda Acura of Wilmington touts that, "If it has our name on it, you have our word on it. Both in our 70's, my wife and I have been leasing from this dealership for over 23 years. We trusted their word and intended to continue doing business with them. Until our last purchase, that is!!! Since we are on a fixed income, we could afford monthly payments of under $150. Our salesman asked his manager if I could drive dealer trades to pay the monthly payments of a used 2009 Honda Fit. The manager not only agreed, but told us that "Our drivers make between $800 and $1,000 per month, easily paying off the loan in less than 2 years. At the end of the first year, I had made only $1,450. Upon complaining to the general manager, my wife and I were told that Stevenson would take back the Fit and lease us a Honda Civic at an affordable monthly rate. After spending over 2 hours at the dealership, even test driving a Civic, we were told that they couldn't make the deal and offered me more dealer trade jobs. Why would I accept that offer when I already had their "word" on it and it didn't happen as offered? I tried to negotiate a reasonable settlement with the GM, but he flatly denied any of my suggestions. After checking the Blue Book and Edmunds value for the 2009 Fit, I realized that the price Stevenson charged me was grossly over the fair market value. On the rare occasions that I drove dealer trades I got a candid observation of the inside behavior of the dealership. I was not at all impressed!!! Disrespectful, neglectful, disorganized. More
by LewiK
Employees Worked With
John Sandler, sales manager Peggy Roberts, business director, Patrick Koballa, GM
