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Stevenson-Hendrick Honda Wilmington
Wilmington, NC
1,767 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,767 reviews
January 31, 2016
Make Sure You Are Getting The Car You Test Drove After a negotiation session with the Stevenson Honda staff, we finally agreed on a price for the car we test drove. Approximately an hour later we sig After a negotiation session with the Stevenson Honda staff, we finally agreed on a price for the car we test drove. Approximately an hour later we signed a sales contract. The next day at home, we discovered that the VIN number on the sales contract we signed was not the VIN number of the car we test drove and agreed to purchase. When we called the sales person, he indicated they were doing us a favor by giving us another vehicle exactly like the one we test drove but with lower mileage. Assuming this is even legal, not communicating this to us seems like an incredibly bad business practice in our opinion. Despite that, the next day we went to Stevenson Honda to pick up the new car (the one with a different VIN number from the one we had originally test drove). We test drove the car to make sure it was as good a ride as the car we originally test drove. As expected, it drove just fine. However, prior to driving the car home, we found the original car we test drove and compared it with the one we were preparing to drive home. They were not exactly the same. The one we were preparing to drive off the lot did not have wheel locks like our original vehicle. We pointed this out to the staff, they installed the wheel locks, and we drove our new car home. It may not have been the one we had originally test driven, but after the wheel locks were installed it matched up with what we were looking for. The bottom line, if we had not made an effort to check things out, we would've either unknowingly drove off the lot with a car we had not test drove or drove off with a car that didn't quite match up with what we had agreed to buy. In our opinion, not a good performance by Stevenson Honda. More
by upbabble
Employees Worked With
Prefer not to say.
January 28, 2016
Ideal Service I was thoroughly impressed by George Babich's service. He's a wealth of knowledge when it comes to buying a vehicle and he is a great advocate for neg I was thoroughly impressed by George Babich's service. He's a wealth of knowledge when it comes to buying a vehicle and he is a great advocate for negotiating to get the best deal with financing. He's personable and really takes the time to get to know the customer. Thanks George! More
by JHayes
Employees Worked With
George Babich
January 16, 2016
Superior service Have been using Stevenson Honda on and off for many years. having relocated here in 2014, they have become my sole repair shop. Dealing with Chad Brow Have been using Stevenson Honda on and off for many years. having relocated here in 2014, they have become my sole repair shop. Dealing with Chad Brown is a pleasure. he always gives me his best, keeps me informed and ensures I am well taken care of. The waiting room is great, TV there, comfortable chairs, free coffee, and the ability to purchase snacks as desired. Both the waiting rooms and the rest rooms are well maintained In addition to all my regular servicing, I recently bought a complete set of tires from Stevenson. Chad treated me well, the pricing was competitive and the service and follow up service is without equal. Looking forward to buying a car from them because if sales is half as good as service, I know i will be both pleased and well taken. More
by LTCBill
Employees Worked With
Chad Brown
January 07, 2016
Purchased new vehicle Michael, Robert, & Chris were all a pleasure to work with. They were never pushy, and I never felt pressured. I felt like they were working for me and Michael, Robert, & Chris were all a pleasure to work with. They were never pushy, and I never felt pressured. I felt like they were working for me and trying to get me whatever it was I was looking for. A+ for all of them! More
by JDCrabs
Employees Worked With
Michael & Robert (Sales partners), Chris (Finance)
January 03, 2016
In for service over Holidays, Out in two hours. Quick In for scheduled service. Found some additional work during inspections and tests, Did the work authorized quickly and correctly. I'll go back to t In for scheduled service. Found some additional work during inspections and tests, Did the work authorized quickly and correctly. I'll go back to them next time in town. More
by viking teacher
Employees Worked With
Chad Brown
December 31, 2015
dealing with the dealership everyone is very kind and pleasant from the time you walk in until the time you walk out... liked working with George, he was very honest, and if he d everyone is very kind and pleasant from the time you walk in until the time you walk out... liked working with George, he was very honest, and if he didn't know the answer to a question, he would get it for you. Micheal made sure every t was crossed and every i dotted... so no issues with paperwork ...Thank you guys for making this a pleasant experience. More
by dtmartin82
Employees Worked With
George, Michael
December 31, 2015
Great Customer Service Jeremiah Carson (& John M, the shop foreman) are the reasons I bought my car at end of lease, and didn't purchase a new car from another dealer. I'm Jeremiah Carson (& John M, the shop foreman) are the reasons I bought my car at end of lease, and didn't purchase a new car from another dealer. I'm a little (lot) fussy about my car, but Jeremiah never makes me feel like I'm being unreasonable! I appreciate the commitment to Customer Service. More
by NCViper66
Employees Worked With
Jeremiah Carson
December 29, 2015
Great Experiecne ARLENE I recently purchase a new lease 2015 Honda Civic. The visit was wonderful Mr. Michael Guimaraed was very kind and helpful. He really went o ARLENE I recently purchase a new lease 2015 Honda Civic. The visit was wonderful Mr. Michael Guimaraed was very kind and helpful. He really went out of his way to make sure I was satisfied. the wait was a little nerve racking but understandable. I would recommend everyone I know to visit this dealership the service is excellent including the service department. Thank You for your service.. More
by lene
Employees Worked With
Mr. Michael Guimaraed
December 22, 2015
Mike Guimaraed is awesome! We had such an awesome experience at Stevenson Honda. Our salesman Mike Guimaraes was great. He went above and beyond to make sure I was able to get j We had such an awesome experience at Stevenson Honda. Our salesman Mike Guimaraes was great. He went above and beyond to make sure I was able to get just what I wanted. More
by Stanley
Employees Worked With
Mike Guimaraes
December 19, 2015
Great Experience Buying a Used car from Stevenson Honda I was looking for a low milage 2013, 2014 or 2015 car to get me back and forth to work. We went to all of the dealerships in Wilmington who were very I was looking for a low milage 2013, 2014 or 2015 car to get me back and forth to work. We went to all of the dealerships in Wilmington who were very pushy and aggresive in trying to get us to buy from them. We ended up at Stevenson Honda and the experience was much different. Buying a car from Stevenson Honda was was simple and very low pressure. Our salesman, Mike Lopez, asked us lots of questions about what kind of care were looking for, our needs and wants and found a lot of cars that fit our needs. We drove each one until we found the one we liked. Stevenson Honda gave me $500 more for my trade than any other dealership in town had offered me. Financing was quick and easy. We left that day with the car of our dreams. I can't say enough about the great customer service our salesman, Mike Lopez, gave us. He gave us his full attention, answered all of our questions and walked us through each step of the process. If I ever need to buy another car I will start my search at Stevenson Honda and I would recommend them to any friends and family. More
by cutter1129
Employees Worked With
Mike Lopez
