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Stevenson-Hendrick Honda Wilmington
Wilmington, NC
1,724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,724 reviews
October 24, 2018
A TOTAL waste of my time I made an appointment to replace a lost electronic key for a 2015 Honda CRV, They emailed me twice to confirm the appointment (making absolutely certa I made an appointment to replace a lost electronic key for a 2015 Honda CRV, They emailed me twice to confirm the appointment (making absolutely certain I would be there). I arrived on time, and was ushered to the waiting area. After 45 minutes, the rep comes and tells me they will be able to start on my car in 2-3 hours!, but it might possibly be 5-6 hrs before it was ready. Needless to say, I got hot and left. I took it to A1 Lock and Safe on Carolina beach road.A fellow named Doug had me finished in 10 minutes and on my way (price was a hundred bucks cheaper too!!! Then the Honda place had the nerve to call and want to reschedule another appointment! Really? More
by direwolf
Employees Worked With
service manager
October 18, 2018
Great Experience ! Amazed & impressed with Stevenson -Hendrick Honda of Wilmington. The facility..their inventory of new and used cars...and especially the staff! I had Amazed & impressed with Stevenson -Hendrick Honda of Wilmington. The facility..their inventory of new and used cars...and especially the staff! I had the pleasure of working with Shane Constantine. Talk about above and beyond..Shane did EVERYTHING to answer any questions and to make sure I was totally happy with my purchase!!.Outstanding!! What an asset to this company. Happy girl from Myrtle Beach!! Worth the trip..ask for Shane 😄 More
by Happy Myrtle Beach girl
Employees Worked With
GQ, William , Dylan
October 14, 2018
Supposed to be new car experience I purchased a NEW CRV touring. The day after my purchase I found out the car had been repaired and spot painted, it had overspray from the paint all o I purchased a NEW CRV touring. The day after my purchase I found out the car had been repaired and spot painted, it had overspray from the paint all over it. the pinstripes were peeling off also the door edge guard was peeling off. My main concerns were the repair and paint and overspray. I went back to dealer and they denied that they would ever paint anything on a new car. they admitted overspray was on car. they took it and brought it back but it still had overspray on top that wasn't buffed off. The person that sold me the car gave me the run around from the beginning by saying we don't paint on new cars so after many put offs I took my car in to have overspray buffed off, pinstripes redone, Advisor said they would detail it and fix stripes. so this is OCTOBER . couldn't tell they did anything overspray still on it, they replaced the pinstripe part that came off with a different shade it was very unprofessionaly done it was crooked it just looked terrible. advisor wasn't there when I picked up and obviously it wasn't checked. so rather than have that crap on my new car I had someone to remove it all and I was charged dearly for those stripes. I was told I would get a loner car didn't happen. I think this happens to lots of women and I'm a senior citizen. More
by Bsue
Employees Worked With
Jake Tucker, Jonathon
October 11, 2018
Happy Jamira is so happy with her new car. She rode some last night and up early to ride again..Thank you DJ.Nice young man to do business with. Jamira is so happy with her new car. She rode some last night and up early to ride again..Thank you DJ.Nice young man to do business with. More
by Jantree
Employees Worked With
DJ McNair, Patrick Koballa
October 08, 2018
JEREMIAH CARSON IS AN OUTSTANDING SERVIECE CONSULTANT I HAVE BEEN DEALING WITH JEREMIAH AT STEVENSON HONDA FOR MANY YEARS. HE HAS ALWAYS TAKEN EXCELENT CARE OF ME WHEN I CAME IN FOR SERVICE. I HAVE FOUN I HAVE BEEN DEALING WITH JEREMIAH AT STEVENSON HONDA FOR MANY YEARS. HE HAS ALWAYS TAKEN EXCELENT CARE OF ME WHEN I CAME IN FOR SERVICE. I HAVE FOUND HIS RECCOMENDATIONS ALWAYS TO BE WORTH WHILE TO FOLLOW. IN THE MOST RECENT CASE MY 2010 HONDA WAS BADLY DAMAGED AND HE SUGGESTED THAT I WORK WITH HENRY STIRBL TO CONSIDER A NEW HONDA. THIS PROVED TO BE AN EXCELENT RECCOMENDATION AND WE ENDED UP BUYING A NEW 2018 HONDA WITH HENRY'S HELP. JEREMIAH HELPED DURING THE PROCESS TO GET US A HERTZ RENTAL CAR AND A RIDE TO PICK IT UP. HE & HENRY ALSO ARRANGED TO GET THE RENTAL CAR RETURNED WHEN WE PICKED UP THE NEW CAR. STEVENSON HONDA HAS A TRUE ASSET WITH JEREMIAH. More
by cat
Employees Worked With
Patrick Koballa
October 05, 2018
Wouldn't listen to me. Had an appointment to have a few things checked out and the "service adviser" wouldn't listen to me. Very dismissive and unprofessional ! Do not take Had an appointment to have a few things checked out and the "service adviser" wouldn't listen to me. Very dismissive and unprofessional ! Do not take your vehicle to these clowns !!! More
by Unsatisfied
Employees Worked With
Wasn't there long enough to read name tags !
October 02, 2018
Cooper Carmichael was extremely professional and helpful Cooper Carmichael went above and beyond what was expected. The service department was inundated with work but he was able to get our car looked at in Cooper Carmichael went above and beyond what was expected. The service department was inundated with work but he was able to get our car looked at in the late afternoon and was able to finish all the work by 4 pm We will definitely recommend Stevenson-Hendrick Honda's service department and of course Cooper Carmichael More
by tardis4
Employees Worked With
Cooper Carmichael
September 29, 2018
Chase Skinner was great! He did a tremendous job helping me and taking in all of my input to find the right car for me and work with me pricing wise. He didn't pressure me to He did a tremendous job helping me and taking in all of my input to find the right car for me and work with me pricing wise. He didn't pressure me to buy anything and I walked out as a very happy customer. More
by Steelers36
Employees Worked With
Chase Skinner
August 31, 2018
Poor service I have removed these comments due to Honda contacting me to try to make up for the poor service. It was only to reflect on a few individuals, not the I have removed these comments due to Honda contacting me to try to make up for the poor service. It was only to reflect on a few individuals, not the company. More
by Not a fan
Employees Worked With
Service
August 29, 2018
Fun car I just bought a Honda Civic Hatchback. It's a fun car to drive, great on fuel and responds well. I had a GREAT experience with Greg Rivenbark and with I just bought a Honda Civic Hatchback. It's a fun car to drive, great on fuel and responds well. I had a GREAT experience with Greg Rivenbark and with Matt. I'm glad I went back for a second time to give them a second chance. The first experience with another sales person, wasn't good. Reach out to Greg, he has lots of experience and is honest. More
by cmails2018
Employees Worked With
Greg Rivenbark, Matthew is Finance
