Stevenson-Hendrick Honda Wilmington

excellent Great working with Shane Constantine. He was very thorough and easy to work with. Every question was answered and he programmed the options in the car Great working with Shane Constantine. He was very thorough and easy to work with. Every question was answered and he programmed the options in the car before I left. This was my second car from Stevenson Hendrick and definitely not my last. It was an absolute pleasure dealing with Shane. More

May I recommend the services of Craig Hales, Product Special The sale process can be a very taxing experience. However, Craig Hales is the exception. He is thoughtful, diligent, and makes your car buying experie The sale process can be a very taxing experience. However, Craig Hales is the exception. He is thoughtful, diligent, and makes your car buying experience simple. I recommend Craig as a sales consultant and Stevenson Hendrick Honda as a preferred dealer. Thank you for you service. Dan Woodcock More

Many thanks to Cooper Carmichael(?) Don’t know where to put a personal review on this website, but many thanks to Cooper for his great help this afternoon in trying to help me understand Don’t know where to put a personal review on this website, but many thanks to Cooper for his great help this afternoon in trying to help me understand my new Honda which I find far too complicated electronically. He was very patient and certainly went the extra mile many times over.Love the car but wish it had some of the items I love and understand - CD player, GPS etc More

Condescending sales manager, unreasonable trade offers Walked into the dealership on 11/19 after speaking with Christian several times throughout the day regarding a truck I was looking to buy. Was told t Walked into the dealership on 11/19 after speaking with Christian several times throughout the day regarding a truck I was looking to buy. Was told that, based on the info provided, they'd have strong offers on trades (I had two vehicles, Hellcat Challenger and Ford F-250; both incredibly clean and my expectations were set at clean trade on each). Once there, three trade evaluators climbed all over my Hellcat even getting on the ground to inspect the bottom side (car has 8500 miles and is showroom clean). Almost as though they didn't trust me...first red flag. I was asked no questions about the cars I was trading other than "What is your payoff?" over and over again. Second red flag. I was offered 3k under clean trade for my Challenger and F-250. I said, look, let's be reasonable and get this deal done. Christian disappears and an INCREDIBLY condescending sales manager returns in his place. Third red flag. These are things he said during our conversation verbatim: "Everybody thinks there car is worth more than it really is." My reply, they are clearly worth more than is being offered. "We've already came off the truck a lot." I was never actually told the price of the truck, just given an out the door price. Reverse engineering that price suggested they came off about $1500. Not exactly a steal of a deal. "I'm not arguing with you, it is what it is." I've done market research and told him all car values I was asking were fair trade and had the info in black and white. This was wholly ignored and treated as though I was a fool since he had "been in the car business for 25 years." I also mentioned that I had come from nearly an hour away based on my earlier conversations and his response..."that's not too far anyways." Yeesh... An informed consumer is not going to be treated fairly at this dealership. You've been warned. More

Purchasing new car Betty Keith was very helpful! First met her via internet, asking questions on line, then went in and looked at Accords. She was very knowledgeable an Betty Keith was very helpful! First met her via internet, asking questions on line, then went in and looked at Accords. She was very knowledgeable and very kind. She helped to get the best deal for our needs. Thank you Betty! More

Betty Keith was outstanding! When buying my son his first car, Betty was kind, understanding and took interest in our needs and financial situation. Thank you, Betty, for a great When buying my son his first car, Betty was kind, understanding and took interest in our needs and financial situation. Thank you, Betty, for a great car buying experience! More

My New Honda Craig Hales and GQ are excellent salesmen. They made my car purchase happen when I was only looking at the 2018 cars available. Thank you for making Craig Hales and GQ are excellent salesmen. They made my car purchase happen when I was only looking at the 2018 cars available. Thank you for making it happen! More

FANTASTIC EXPERIENCE On our way out of the lot Shane walked up to our car. Asked what we were looking for. I said we need a third vehicle and we want to spend 7000...My hu On our way out of the lot Shane walked up to our car. Asked what we were looking for. I said we need a third vehicle and we want to spend 7000...My husband had said theyd laugh at me. Shane said he may have what were looking for. Skeptically, we parked and walked inside. Shane brought up exactly what we were looking for! A fantastic experience with a kind and considerate gentleman. More

Betty rocks! Betty was great! I have purchased a few vehicles and have never had as good of an experience as I had buying this one. Sometimes I am not the best per Betty was great! I have purchased a few vehicles and have never had as good of an experience as I had buying this one. Sometimes I am not the best person to deal with when it comes to vehicles. But you could tell right away she really cared about our concerns and worked every one out in a professional manner. She was very helpful and knowledgeable. I only wish more dealerships had sales people like her. I will tell anyone I know that is in the market for a Honda to go to this dealership and ask for Betty. More

Great Sales Experience Shane Constantine was assigned as our sales adviser form my inquiries on the web (through Costco). We discussed what I was looking for and when I arr Shane Constantine was assigned as our sales adviser form my inquiries on the web (through Costco). We discussed what I was looking for and when I arrived at the dealership he came out promptly and had cars ready for my review. He ad one of the longer service supervisors address my question about the the difference between the 2018 and 2018 model transmission to my satisfaction. We then test drove the Pilot we purchased. The process was the smoothest car purchase I've made in 40+ years of buying cars. Irecommend Shane to all new customers More