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Stevenson-Hendrick Honda Wilmington
Wilmington, NC
1,845 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,845 reviews
July 25, 2025
We have had numerous dealings with this dealership, all positive. On this visit, we worked with Danny Walker and had an exceptional experience. He was personable and engaging. He listened to our needs a positive. On this visit, we worked with Danny Walker and had an exceptional experience. He was personable and engaging. He listened to our needs and gave us options, but he was never pushy. Once we made a decision, he worked hard to have the car in top shape and ready for us. We definitely recommend Danny and will do business with him again. More
by llq0410
Employees Worked With
Mr. Santos in Finance - great experience.
July 19, 2025
Mr. Bud has been wonderful to work with. This is my second purchase with him and I highly recommend. Mr. Phil, Mr. Bud and Doug have been extremely patient with me as it's taken time for me to find the second purchase with him and I highly recommend. Mr. Phil, Mr. Bud and Doug have been extremely patient with me as it's taken time for me to find the right vehicle. Super helpful! More
by tyndalljj
Employees Worked With
Bud LaCock, Doug Allen and Phil Guy
July 17, 2025
Ben Laughman was a phenomenal salesman! I just appreciated him so much and how he took care of my sister. We came here for some basic maintenance and what do you know she was able to get I just appreciated him so much and how he took care of my sister. We came here for some basic maintenance and what do you know she was able to get an amazing deal on a new car, exactly what she wanted! Thank you so much Ben! Highly recommend! More
by Rgmoe
Employees Worked With
Ben Laughman
July 17, 2025
Buying remote can be difficult but Hans made it easy, including picking me up, helping me with local activities etc. Chase also helped with an excellent video recording. The dealership’s business process including picking me up, helping me with local activities etc. Chase also helped with an excellent video recording. The dealership’s business process is excellent too. Highly recommended. More
by steven.guo
Employees Worked With
Hans, chase
July 11, 2025
I purchased and picked up my 1980 camaro today in the wilmington location. Hans was my salesman man I was very impressed not only with his professionalism but also just being an overall great person. Tha wilmington location. Hans was my salesman man I was very impressed not only with his professionalism but also just being an overall great person. Thank you hans More
by Kirkwood
Employees Worked With
Hans Mertens
June 28, 2025
On May 22, 2025, my wife experienced a total loss of her vehicle, and what followed was a whirlwind of frustration and red tape. After purchasing a warranty from Stevenson-Hendricks Honda in Wilmington, NC, vehicle, and what followed was a whirlwind of frustration and red tape. After purchasing a warranty from Stevenson-Hendricks Honda in Wilmington, NC, we thought canceling it and receiving a pro-rated refund would be a breeze. Spoiler alert: it wasn’t! Despite multiple calls and emails, we faced endless delays and excuses. It’s shocking how accountability disappears when you need it the most. Instead of resolving our issue, they called to sell us a new car! This experience has shown me that we must demand accountability in every transaction. Detailed Summary • Initial Delay: Wife requested the warranty cancellation on May 29, 2025 (a week after the accident on May 22), it took until June 9 after I had to contact them and was fortunate to speak to Shane, the F&I manager, to send the necessary documents via DocuSign. • Lack of Follow-Through: Despite assurances on June 16 that the refund check was in the mail, it still hadn’t arrived by June 26. The manager’s failure to call back as promised and the unexpected requirement for a payoff letter (because the warranty payment was applied to the deal as a whole) added to the frustration. • Tone-Deaf Sales Call: The dealership’s attempt to sell my wife a vehicle while failing to resolve the refund issue is infuriating and shows a lack of awareness or accountability. More
by ajay
Employees Worked With
Management
June 23, 2025
Wears 2 hats. Shannon Stevens ,#1 knew the answers I asked about the RIDGELINE truck. No, let me check with someone else. Brave enough to test drive in the rain. Shannon Stevens ,#1 knew the answers I asked about the RIDGELINE truck. No, let me check with someone else. Brave enough to test drive in the rain.#2, she also works in finance and was great help. LOW KEY KNOWABLE ON HONDA.ASK for Shannon Stevens ! More
by Jim
Employees Worked With
Shannon Stevens
