Stevenson-Hendrick Honda Jacksonville

Excellent customer service. I had to come in due to tire pressure light on my Honda CR-V. While waiting on service department to check the tires, I went and talked with DJ Walte I had to come in due to tire pressure light on my Honda CR-V. While waiting on service department to check the tires, I went and talked with DJ Walters about test driving a Honda Pilot. DJ was very helpful in explaining how the vehicle safety system worked with lane assist, which I liked the idea of having on my SUV. After the test drive. DJ sat down and showed me what he could do to put me in the Honda Pilot. Sold! Best experience I have ever had buying a new car. I love my new Honda Pilot and highly recommend buying from DJ Walters. Thanks again DJ. More

New Honda Purchase I recently purchased a Honda CR-V from this dealership. DJ promptly followed up on my interest with a phone call and email. He was patient through all I recently purchased a Honda CR-V from this dealership. DJ promptly followed up on my interest with a phone call and email. He was patient through all of my questions and made a great effort to stay in contact with me while I shopped around and decided which car to move forward with. When I went to pick up my new car, I also had the pleasure of working with Nick, the Sales Manager, and Charlie who helped me with financing. The entire team was polite, accommodating and overall great to work with. Thank you for all the help! More

Recall Service Visit I was notified that my Accord’s passenger side airbag needed replacement. I called and scheduled an appointment. The paperwork said that the repair sh I was notified that my Accord’s passenger side airbag needed replacement. I called and scheduled an appointment. The paperwork said that the repair should take about:45. The repair took about 1:15. They did offer me free soft drinks and coffee. There was a copy of that day’s paper available to read and free WiFi. One of the managers stopped by and chatted as did one or two of the other staff members. More

Poor maintenance/customer service I took my card to get the passenger airbag replaced due to a recall I received. After getting my car back multiple trim pieces were damage. I took my card to get the passenger airbag replaced due to a recall I received. After getting my car back multiple trim pieces were damage. More

Out for a quick buck I noticed a burnt out tail light on my wife’s Honda while leaving the dealership immediately after the service department had charged us for a multipo I noticed a burnt out tail light on my wife’s Honda while leaving the dealership immediately after the service department had charged us for a multipoint inspection. We returned to the dealership to have the light replaced. The service department was initially going to charge us for the inspection and the light. We only had to pay for the inspection in the end, but only after enduring a rude and argumentative service staff. Hopefully, the Honda dealership in Wilmington will treat us better than the one in Jacksonville did because we are done with Lejeune Honda. More

Quality service Always good quality and reliable service. Nice waiting area and prompt maintenance performed on the vehicle. Easy to use website for scheduling appoi Always good quality and reliable service. Nice waiting area and prompt maintenance performed on the vehicle. Easy to use website for scheduling appointments. Will continue to go here. More

Best car salesman ever! Alex showed us features on the Buick Enclave. He was extremely knowledgeable and exceeded all expectations! No questions were left unanswered. His con Alex showed us features on the Buick Enclave. He was extremely knowledgeable and exceeded all expectations! No questions were left unanswered. His concern was making sure we got the automobile we wanted and spent all the time needed to satisfy us. There was absolutely No Pressure. He shows enjoyment in what he does. We would highly recommend dealing with him when looking for an automobile! Great experience! Don and Lucinda Wittich More

Excellent customer service and feedback The Service Rep representative was courteous and friendly...ensured I had the final say-so when it came to my repair estimate. Thank you for your serv The Service Rep representative was courteous and friendly...ensured I had the final say-so when it came to my repair estimate. Thank you for your service. More

Not pushy and answered all my questions satisfactorily They were very good about setting me up with a vehicle I wanted and weren't too pushy about buying. They provided excellent customer service and answe They were very good about setting me up with a vehicle I wanted and weren't too pushy about buying. They provided excellent customer service and answered all my questions I had about the vehicle and buying from them. More

Great customer service I went into Lejeune Honda looking to purchase a 2018 Honda Accord Sport. Rob Crandall did everything he could so that we could settle on a great price I went into Lejeune Honda looking to purchase a 2018 Honda Accord Sport. Rob Crandall did everything he could so that we could settle on a great price. He still keeps an ear open to any of my questions, and strives to make sure the car buying experience is as easy and fun as possible. More