Stevenson-Hendrick Honda Jacksonville

Mr. Ron was nice and very helpful I have nothing to put here. My experience was really great and helpful. All the information was on point and he didn't try to screw me over. I have nothing to put here. My experience was really great and helpful. All the information was on point and he didn't try to screw me over. More

Lejeune Honda to the Rescue again When my car started making an unusual sound, I took it the Lejeune Honda Service Cener. Short story was that upon inspection, several issues were not When my car started making an unusual sound, I took it the Lejeune Honda Service Cener. Short story was that upon inspection, several issues were noted by the skilled technicians that both needed correction and covered by my lifetime wrap policy. One issue that came up was a damaged oil plug that because it was 'stripped during a prior oil change, they would not cover it. Suffice it to say, the damage was not done by Lejeune Honda, but the only other service agency I work with. Fortunately I have kept all my maintenance work on a car with over 185K....and after a two week battle with the other company, I was able to resolve the issue and complete my work.. The cool thing is that valuing my business, and my history with Lejeune Honda, they provided me with a loner car for the duration at no charge. This was most helpful as we have been dislocated due to Florence to Carteret County. Ericka Dobson was a life saver again. Her expertise, able to coordinate warranty issues, and work with the professional maintenance team is why we are a Lejeuen Honda customer for life. More

Starter Our Honda was serviced for a starter malfunction. Problem was resolved.. we were kept updated on services while Our car was in shop. We picked up Our Honda was serviced for a starter malfunction. Problem was resolved.. we were kept updated on services while Our car was in shop. We picked up and We had to come back a few minutes later due to car not starting, it was checked on again and problem was resolved. More

Oil change I took my Honda Pilot in to get a oil change everything was great until I checked out and the lady didn’t give my correct change back and I had to cor I took my Honda Pilot in to get a oil change everything was great until I checked out and the lady didn’t give my correct change back and I had to correct her. More

Friendly, and quick! Great dealership with reasonable pricing. Salesman Eric was not pushy and listened to my wants. No run arounds. Highly recommend! Very quick with tur Great dealership with reasonable pricing. Salesman Eric was not pushy and listened to my wants. No run arounds. Highly recommend! Very quick with turnaround in finance as well. More

Service department hits a home run Another great visit to Lejeune Honda service department. Always very professional and courteous. Tommy and Rebecca do a great job. They were very busy Another great visit to Lejeune Honda service department. Always very professional and courteous. Tommy and Rebecca do a great job. They were very busy on this particular day and managed the customer flow without flaw. The maintenance section was timely and accurate. The building work space looked immaculate. More

Express Service The team was very kind; however the express service was rather slow. I arrived promptly at 7:30 when they opened to ensure I was first in line. It too The team was very kind; however the express service was rather slow. I arrived promptly at 7:30 when they opened to ensure I was first in line. It took them over an hour and a half to change the oil in my car. For express service, it was not very express. The representative at the counter told me they were short a mechanic and some lifts, thus making them slower and behind on the particular day I went. I will give them grace and hope the next time the service is speedier. I think they were just having a bad day. The service I rendered was quality. The staff was friendly. So overall, I’d still recommend even though I was disappointed the day I went. More

Everyone is courteous and attentive to me as a customer. I didn’t have to wait very long to get my oil changed. Everyone I had contact with were very nice and attentive. Thank you. I didn’t have to wait very long to get my oil changed. Everyone I had contact with were very nice and attentive. Thank you. More

Service paid for but not completed I live in Delaware but brought my car to Lejeune Honda for an oil change and tire rotation while visiting family in North Carolina. I have a 2018 Hond I live in Delaware but brought my car to Lejeune Honda for an oil change and tire rotation while visiting family in North Carolina. I have a 2018 Honda Civic which had approximately 25,000 miles on it at the tome of the service. I was happy that the dealership could fit my car in on a Holiday weekend since I did not have an appointment. Prior to bringing my car in for service, I had a slow air leak in my left rear tire which I had to put air into about every two weeks. I did not report the tire leak to the service department because I did not think of it at the time of the service because the tire loses air very slowly and it was not a concern. The service was completed in a reasonable time frame and I paid for the oil change, tire rotation, plus replacement of the cabin filter after being shown a dirty cabin filter and air filter by the service manager. I was initially happy with the service on the day in which it was completed. However, two weeks later I was adding air to my left rear tire while the three other tires had not lost any air at all. This indicated to me that the tires were never rotated even though I was told by the service manager the tire rotation had been completed. Now in the back of my mind I’m wondering if the dirty cabin filter and the air filter I was shown by the service manager were actually mine. I assume they were, but I can’t stop and wonder if they came out of my car since I was charged for a tire rotation service which was never performed. I gave the service department two stars out of five because the waiting room was clean and all employees of Lejeune Honda I came into contact with were very kind and helpful. However, I can’t get past the fact that I was fraudulently charged for a service which was never performed. Thankfully here in Delaware there is a Honda dealership I can trust to honestly service my car. More

Quick and efficient process with professional help. TJ broke down what I would be receiving and how much each service would cost should I choose to apply all services at the current time. It was within TJ broke down what I would be receiving and how much each service would cost should I choose to apply all services at the current time. It was within reason to do all the services recommended even though I didn’t really want to spend the amount it cost to do it all. I understand the importance behind why a vehicle receives maintenance when it does and TJ helped reinforce that reasoning. More