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Stevenson-Hendrick Honda Jacksonville
Jacksonville, NC
1,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,087 reviews
July 29, 2019
Painless Purchase Rob Crandall made our new SUV purchase as painless as possible. Buying a new car is usually a stressful activity but Rob took most of the pain out of Rob Crandall made our new SUV purchase as painless as possible. Buying a new car is usually a stressful activity but Rob took most of the pain out of the process. We hadn't necessarily planed on leasing that day but everything seemed to fall in place. Very happy with Rob and the dealership overall. More
by Travelguy
Employees Worked With
Clay in F&I was very quick and efficient processing the paperwork., Rob Crandall
July 29, 2019
Amazing experience! Ron was amazing to work with! I never felt pressured into my purchase! He took the time to explain everything that was going on, from the trade in to Ron was amazing to work with! I never felt pressured into my purchase! He took the time to explain everything that was going on, from the trade in to all of the options that I get with my new car, I felt that I was making the right decision! I would definitely recommend Ron and all of the great people at Lejeune Honda! This is my 2nd purchase with Lejeune Honda and it was as seamless as the 1st time. More
by Aemcmasters
Verified CustomerEmployees Worked With
Ron Ailshire
July 29, 2019
Polite and awesome I took my CR-V into the service dept. it had developed a vibration somewhere in the dashboard. Tommy in the service dept was eager to help and resolve I took my CR-V into the service dept. it had developed a vibration somewhere in the dashboard. Tommy in the service dept was eager to help and resolve the issue for me. He had two techs drive my vehicle and try to pinpoint where the vibration was coming from. They could here it so the dash was disassembled all things tightened and reassembled and drove again. Could not hear the vibration anymore. I am very pleased with the service and techs commitment to finding the vibration. I can no longer hear the vibration. Thank you Lejeune Honda service dept. More
by Hummer
Employees Worked With
Tommy Kasper
July 29, 2019
Disappointed If I wouldn't have to bring my 2018 Pilot to the Dealership Service Center for oil change I wouldn't. 1. Why does a scheduled oil change take 1 1/2- If I wouldn't have to bring my 2018 Pilot to the Dealership Service Center for oil change I wouldn't. 1. Why does a scheduled oil change take 1 1/2-2hrs? 2. Oil Change Businesses clean vehicles inside & out, but not Honda 3. Normally someone greets me upon arrival. Not this time. I parked, looked inside the Service Center and saw 7 Employees standing in groups. I took my sweet time to stow away a few things and gather my items. I exited my vehicle and slowly made it to the curb where someone finally cared enough to step outside to welcome me. There were no other customers in the area. This gentleman did not make eye contact and did not greet me. Only asked 'what are you here for?', then pointed me to the door to go inside and check in. I really don't care to go back if they don't care that I bring my vehicle to them. The only good review I can give is for TJ. He sat in my vehicle to show me how to reconnect my phone to the vehicle. Then, he showed me the best way to make the A/C function better. Why does Honda put an old A/C system with the new freon? It takes about 15 min to cool at it's best. By then I usually have arrived at my destination. More
by Just4me2
Employees Worked With
TJ , Rebecca Cottrell
July 29, 2019
Everything was great except Service was great. Atmosphere clean, beverages provided. Big chairs to sit in for there to be no chance of awkwardly touching neighbors elbows, loved Service was great. Atmosphere clean, beverages provided. Big chairs to sit in for there to be no chance of awkwardly touching neighbors elbows, loved it. The only problem was that I scheduled an oil change for 1230 a week from then with the person in the back desk. I come to my appointment and looks like Tommy didnt schedule it right and there was no appointment. I still got out at a reasonable time for an oil change with the wait. TJ was very professional and answer all my questions regarding the multipoint inspection, very grateful. A little xxxxxxxx at the beginning but I would come back. More
by Trapghandi
Employees Worked With
TJ, Tommy Kasper
July 29, 2019
Superb customer service I have been to Lejeune Honda a few times, and each time only gets better. Ron does such an amazing job at always trying to get me the best deal, alway I have been to Lejeune Honda a few times, and each time only gets better. Ron does such an amazing job at always trying to get me the best deal, always looking out for my best interests. He is honest and works so hard at making the customer happy, he always succeeds at making sure I leave with a smile on my face. He’s gone as far as trying to get me the best car insurance rates and making sure that I never spend more than what I have to. It’s never just about making a sale for Ron, and you can definitely tell in how he treats you and how patient he is. Ron never tries to pressure you into a purchase and he gives you time to think about your best options. I highly recommend Lejeune Honda, but overall, I recommend anyone to ask for Ron if they find themselves here. He is awesome and I think the world of him for being so sincere and extremely helpful. More
by ruth.garcia
Employees Worked With
Ron Ailshire
July 29, 2019
Review My husband and I had a great experience with Lejeune Honda! Ron was so nice and he helped make sure we got a car that fit our needs. He wasn’t pushy a My husband and I had a great experience with Lejeune Honda! Ron was so nice and he helped make sure we got a car that fit our needs. He wasn’t pushy at all! He’s great to work with and very knowledgeable! More
by taylorsabulsky
Employees Worked With
Ron Ailshire
July 26, 2019
Fast, went above and beyond for me. They went above and beyond to help me and make sure my car was fixed and I was taken care of. I am a single mom and when my car starts now it sounds They went above and beyond to help me and make sure my car was fixed and I was taken care of. I am a single mom and when my car starts now it sounds crisp and wonderful. It’s great to know I won’t be stranded no able to crank my car! It was also very affordable and they made sure they gave me the best prices for the parts. Explained and broke down all the prices for me as well. Will definitely be going back!! More
by Laurenmoretz
Employees Worked With
Tommy Kasper
July 26, 2019
Not bad Great customer service at this dealership. Probably the fastest finance department I’ve worked with. They helped me coup with the heart breaking relea Great customer service at this dealership. Probably the fastest finance department I’ve worked with. They helped me coup with the heart breaking release of my truck while taking the plunge into driving a mini van.... More
by STree
Employees Worked With
Steven Brown
July 24, 2019
Tire blowout Service was very friendly and professional! Come to LeJeune Honda and check your tires for dry rot! It can save your life!Thank-you Ericka! Service was very friendly and professional! Come to LeJeune Honda and check your tires for dry rot! It can save your life!Thank-you Ericka! More
by WSCOTT20
Employees Worked With
Ericka Dobson, Dena Gates
