Stevenson-Hendrick Honda Jacksonville

I was very happy with the whole experience! I don't buy a vehicle very often, and was glad to be able to look at the cars you had on the lot before I made contact with a sales person. Nick Baker is fri buy a vehicle very often, and was glad to be able to look at the cars you had on the lot before I made contact with a sales person. Nick Baker is friendly and really nice. and made me feel comfortable right away. He is extremely knowledgable about the product, which is the way it should be, and answered all my questions. I had a couple special requests for accessories on the car, and your parts and service people, as well as Nick, accomodated me, while being pleasant, friendly, cheerful and helpful. No high pressure sales tactics from Nick or from Mr. Marshburn, just answers to my questions and information, which is really appreciated. The only (very small) complaint I have is that I had to wait longer than I expected. BUT it was worth it! I love my new CR-V. More

I called last minute when my daughter had a flat tire on her Civic at school. She was already due for an oil change so I called to see if service could work her in on short notice. Not only did they fit u her Civic at school. She was already due for an oil change so I called to see if service could work her in on short notice. Not only did they fit us in last minute, but also checked the tire and other safety equipment with recommendations. I received a call with the price of those recommendations and was informed as to the time I would have to make the repairs in keeping the vehicle safe. I appreciated the heads up on both the price and time limit on the safety issues. Very helpful and professional. Great service. More

I must say no matter if I have an appointment or not my vehicles are always taken care of. The service and experience is always outstanding. W.N.Stankowski vehicles are always taken care of. The service and experience is always outstanding. W.N.Stankowski More

Worst customer service and communication that I have ever dealt with from a business. I would not recommend buying from this dealership or even wasting your time. Surprised to see that someone else this mo dealt with from a business. I would not recommend buying from this dealership or even wasting your time. Surprised to see that someone else this month was told that the vehicle they were coming to buy was sold when they had put so much time into it, since that is the same thing that happened to us. More

The salesman Jay and the manager Bobby were very positive friendly people to work with. We feel we got a fair deal on both our trade and the new car. Will definitely recommend them to others and am sure we friendly people to work with. We feel we got a fair deal on both our trade and the new car. Will definitely recommend them to others and am sure we will be doing business with them in the future. We live in Rocky Point NC and drove an hour to do business because of their reputation and car prices. More

We were lied to repeatedly by the salesman. He lead us on that he could give us a price on a vehicle they had in stock. And when we arrived they tried to sell us a different vehicle and told us the vehic on that he could give us a price on a vehicle they had in stock. And when we arrived they tried to sell us a different vehicle and told us the vehicle we wanted had been sold the night before! Very shadey and bait and switch practices. Going elsewhere for a Honda. More

I was going to send an email to the dealership but since none is listed and I cannot leave work to come into the dealership, this is what I'll use. I purchased a Certified Maintenance Plus (three year serv none is listed and I cannot leave work to come into the dealership, this is what I'll use. I purchased a Certified Maintenance Plus (three year service) plan when I purchased my vehicle. At the time they did a great job of explaining all the things that would be covered and how I would save money. I was told that this plan would cover required service for the next 3 years. Not tires or random bad things happening to my car but, the regular scheduled maintenance. Now I'm being told that is not the case. I am a loyal customer, and usually once I find a good place to get service I continue to use it for all my vehicles. I feel like I was tricked in to buying an over priced under covered service plan. Because of this, I will not be buying my next vehicle at Stevenson Auto Group or getting any more service though them (with the exception of what I have already paid too much for). Bottom line if you could do this to me with a service plan what else are you going to try to get over on me if I use you for anything else. More

No-stress service with integrity! Fred Hargett, Bob Peele (both in sales), Diane Borden (in financing) and Anna (in repair) were so wonderful! On Christmas Eve 2011 our 2003 Honda Odyssey burned through all (both in sales), Diane Borden (in financing) and Anna (in repair) were so wonderful! On Christmas Eve 2011 our 2003 Honda Odyssey burned through all of the pistons in it's engine. It had many problems because of this. On New Year's Eve 2011 we spent all day here and got a wonderful deal! Everyone worked really really hard and we got the best deal possible. Nobody tried to get anything out of this we just got strait forward service and assistance! We could not POSSIBLY be happier! Thank you, thank you, thank you! We absolutely LOVE our new car! More

very professional lillie was the most persistant and professional Jacob was very persistant and professional great atmosphere I would buy again no pressure no hidden charges no surprizes Jacob did gr professional Jacob was very persistant and professional great atmosphere I would buy again no pressure no hidden charges no surprizes Jacob did great follow up call to see how everthing went he also thourghly explained the features in the CRZ great car i love it! More