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Stevenson-Hendrick Honda Jacksonville

Jacksonville, NC

4.9
1,190 Reviews

2221 North Marine Boulevard

Jacksonville, NC

28546

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Showing 1,190 reviews

July 28, 2017

Bait and switch I had numerous phone/email conversations with the internet rep. I was given SPECIFIC numbers (including all taxes and fees) for a Civic. I went to the More

by Kelly123
Recommend Dealer
No
Employees Worked With
Brianna
Aug 14, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Kelly, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Bill Bowen, General Manager, 910-346-4944

June 27, 2017

Great Customer Care and Fair Practice Our family vehicle purchase experience was seamless with the assistance and great care that we received from Robert Crandall. He made sure that we cho More

by Family of 4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crandall
Jun 27, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you and your family were able to find what you were looking for including fantastic customer service from Robert and the rest of the Lejeune Honda team. Thank you for choosing us for your automotive sales and service needs and we look forward to working with you again in the future. Sincerely, Bill Bowen, General Manager, 910-346-4944

June 27, 2017

My go to dealer My meticulously maintained Honda Civic developed its first oil leak ever. Went to the shop, they first said valve cover eventhough the leak was below More

by hondaguy74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Castro
Jun 27, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

We are truly sorry to hear of your recent experience with our service center. We can assure you this is an isolated incident and not how we intend to conduct business. We appreciate that you took the time to bring this to our attention, and we truly hope to work with you to find a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discuss your situation. Sincerely, Bill Bowen, General Manager, 910-346-4944

May 29, 2017

Came home with a Honda! Wasn't expecting to drive off the lot with a car but that's what happened, and I am happy that I did. Rob helped us out and gave us his advice on what More

by Karen Russo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crandall
Jun 01, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Thank you for your great review and star rating! We're glad that Rob and Eddy were able to help you out. We look forward to working with you in the future. Enjoy your new car! Sincerely, Bill Bowen, General Manager, 910-346-4944

May 21, 2017

Honda civic Rob was amazing. Very helpful and pacient. I told him what I liked and he picked the perfect car for me. He worked with my budget as much as possible. More

by Taraesbonita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crandall
May 24, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Congratulations on your purchase! Rob is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Bill Bowen, General Manager, 910-346-4944

May 15, 2017

By far, the best dealership experience ever! I went to Lejeune Honda to look at a particular pre-owned vehicle for myself and for my mother to purchase her Honda off lease. From the moment we ste More

by Kdwilmington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Solis, Rob Crandall
May 16, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Thank you so much for this wonderful feedback. It's fantastic to know Rob and Eddy helped make us worth the drive. If there's anything else we can help you with in regard to your new vehicle, please let us know. Happy driving! Sincerely, Bill Bowen, General Manager, 910-346-4944

May 06, 2017

Pretty good experience. Pretty easy to work with, everything went pretty smooth. Was able to workout a deal via text. Rob was a good guy to work with. More

by Trav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crandall
May 09, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

We're excited to hear that Rob took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Bill Bowen, General Manager, 910-346-4944

May 03, 2017

Get the car you want The salesperson Nicki, even though she was new was very kind and helpful. The sales manager worked until we got the car we wanted at the payment we wa More

by Thomas Best
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicki,Nick
May 05, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Thank you so much and congratulations on your purchase! Nicki is new to us but is quickly proving to be a valuable member of our team. Thank you for the kind words. Sincerely, Bill Bowen, General Manager, 910-346-4944

April 24, 2017

Easy, professional, and great price Best car sale of my life. In, out, right car, great attitude! Kid friendly, balloon bearing introduction placed us at ease. Extremely considerate tra More

by Marcialgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crandall
Apr 25, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Thank you for the wonderful review. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Sincerely, Bill Bowen, General Manager, 910-346-4944

April 23, 2017

Great experience It was a pleasure to purchase my new car at LeJeune Honda. This is my eighth Honda so I know what to expect from the brand, but I was very pleased wit More

by Ryan Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Crandall
Apr 25, 2017 -

Stevenson-Hendrick Honda Jacksonville responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to Rob and to the rest of the staff. We pride ourselves on offering high quality customer service. Sincerely, Bill Bowen, General Manager, 910-346-4944

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