Stevenson-Hendrick Honda Jacksonville

Outstanding Car Buying Experience I was in the market to buy my wife a new car and I had requested information on a couple of different cars from different dealerships. Ryan was the f I was in the market to buy my wife a new car and I had requested information on a couple of different cars from different dealerships. Ryan was the first to respond to my email requests that I sent out. He was outstanding! He worked with me and got me the exact car and price that I wanted. Great salesman!!! More

Great customer service Ryan Adamczyk was the salesman that helped me and was very knowledgeable of the cars. He made the car buying experience very easy, not trying to sell Ryan Adamczyk was the salesman that helped me and was very knowledgeable of the cars. He made the car buying experience very easy, not trying to sell me something that I didn't want. Thanks again More

Great day at Lajuene with Coral. I would rather be doing anything else, ( almost ), than spend several hours at a car dealership.....however; the experience I had at Lajuene, with a I would rather be doing anything else, ( almost ), than spend several hours at a car dealership.....however; the experience I had at Lajuene, with a very kind and friendly sales lady.....( Coral Drumm ) was a pleasant and enjoyable way to spend a few hours. The whole staff was top rate. Justin the finance guy and Rob the sales manager, both, were honest and fair to work with.....But Coral was the game changer. She proves that being a sweet, nice and down to earth young lady, can sell cars, ( or anything else ) that she wants to. Thank you Coral and everyone involved in my enjoyable experience. PS...love my new Honda Civic. More

Twice in one day After having my battery checked at the local Auto Zone and being told it was fine I took my Honda Pilot to Lejeune Honda because it was still needing After having my battery checked at the local Auto Zone and being told it was fine I took my Honda Pilot to Lejeune Honda because it was still needing a jump to start. Heather Dye was very helpful and the service department was prompt. I was informed that after a more thorough battery test it was indeed a bad battery cell and nothing major. She gave me the cost of a new battery but I wanted to check to see if I still had a warranty on the current battery with Auto Zone. Upon finding out it would benefit me more to get the new battery at LeJeune Honda I then called back and Heather said to come on back and they would take care of it. I think between the 2 visits that day I may have spent about 30 minutes there. Great job to all involved in my visit. Dana Brown More

Nothing short of incredible. I was In a rush to get a new car as I had totaled mine a few days prior and was without a vehicle and had an abundance of errands to run. I went in an I was In a rush to get a new car as I had totaled mine a few days prior and was without a vehicle and had an abundance of errands to run. I went in and Ryan was AMAZING! He was beyond helpful and made sure he showed me every feature that the car had so I left with 0 questions. They went above and beyond for my children and I! Def recommend them to anyone! More

Excellent customer service I had a battery problem last week and Heather got me in and out of there in less than 30 minutes. She is always so professional and helpful and greets I had a battery problem last week and Heather got me in and out of there in less than 30 minutes. She is always so professional and helpful and greets you with a smile. Great asset to the dealership. More

Fast Service, Great Staff Only place I will go! Heather Dye is always amazing, I can call her last minute and she always will find time to squeeze me in (even when I tend to be Only place I will go! Heather Dye is always amazing, I can call her last minute and she always will find time to squeeze me in (even when I tend to be a little late for my appointment). She is always super friendly and very helpful when it comes to servicing my car. NEVER TRIES TO SELL ME THINGS I DO NOT NEED!! This is a huge plus compared to other places I have dealt with where an oil change could turn into much much more. I will only deal with two guys working on my car, Ryan and Shaune. Again, amazing staff! They take the time to walk me out and tell me what my problem is/was (I had a slow leaking tire issue for quite some time). There is no grey area or sugar coating, they give it to me straight and tell me what I need or what they can do. Definitely a 5 star worthy staff! I can't express how much help these three employees are whenever I walk through the door with my next problem or service. More

Best car buying experience! Internet search caught our interest at LeJeune Honda. We weren't "needing" a new Honda because our 2008 Honda was still in great condition. But Ryan t Internet search caught our interest at LeJeune Honda. We weren't "needing" a new Honda because our 2008 Honda was still in great condition. But Ryan took on my challenge, got the Accord I wanted. No questions, no hassle, no pressure, no bombardment of calls - just your car is here waiting on you! My kind of car buying experience!! Way to Ryan!! Super happy NEW Honda owners! More

TGILH! (Thank Goodness it's Lejune Honda)! I'm doing the Friday new-car happy dance after spending a few hours with Ryan & Rob from the internet department and their fine colleague in the finan I'm doing the Friday new-car happy dance after spending a few hours with Ryan & Rob from the internet department and their fine colleague in the finance department. Here's how this went down: I had spent some time this week online (auto-trader, cargurus.com) looking for a used Toyota and had selected the 'great deals' option in my search. One of the cars that came up was a 2012 Toyota RAV4 with only 26K miles and it seemed like one of those 'too good to be true' moments. This morning I called the dealership to check on the car's availability and history and sure enough it was available and truly had only 26K miles on it despite being nearly 5 years old. Rob, the internet manager, said that he would have Ryan pull the car up and to help me when I arrived; approximately 45 minutes later. Sure enough, Ryan was ready and waiting at the door with a freshly washed beautiful red vehicle ready for a test drive. In conversation, he mentioned that he and Rob collaborate closely and are committed to responding quickly to online inquiries as well as attending to phone and walk-in customers. We had a nice test drive; fairly lengthy in comparison to others I've had over time, as Ryan had suggested that we get some highway time as well as backroad and in-town feel for the vehicle. This provided me with some time to feel like I was getting to know the vehicle beyond a quick visual appeal and short road test. Once back at the dealership, it was a no-pressure all the way experience... They responded to all of my questions and worked closely with me to align my budget with their business costs for the vehicle (along with all of those other pesky costs that come with a vehicle purchase). We examined all of the line items and Ryan took my proposal to Rob, who came out to speak with me after just a few minutes. There was none of that 'back and forth' stuff that is legendary with car-buying. (Seriously now, how many hours do car-customers typically sit alone in a cubicle while the sales guy takes the numbers to the big guy in a back office somewhere? How often do car customers actually even shake hands with the manager who holds the power of 'the deal" in his hands? How often are customers ready to walk out from fatigue and frustration?) We were able to quickly agree on meeting half-way between my proposed "out the door right now" offer and the dealership's interests. My trade-in also received due consideration even though it was a 2004 model and unlikely to be a hot ticket item for other buyers! After about 30 minutes from gathering info for financing application and receiving the thumbs up, I was signing papers and doing a happy dance in my head. It took a few more minutes for the make-ready team to wash and prepare the car for me and head off. Start to finish, around 3 hours of my day. I felt that my budget was respected, my voice had been heard, and that they were truly interested in helping me to reach my vehicle goal rather than just being focused on closing the deal. Rob and Ryan are wonderful to work with; knowledgeable, patient, and courteous in a Southern gentleman sort of way. These folks are truly professionals in every sense of the word. I would definitely do business with them again. With highest regards, mh More