Stevenson-Hendrick Honda Jacksonville

My first experience buying a used car You always hear stories about car salesman, how they are out to rip you off. Well I am here to tell you Joe Pilman at Lejune Honda really went over an You always hear stories about car salesman, how they are out to rip you off. Well I am here to tell you Joe Pilman at Lejune Honda really went over and beyond to get me in a car that same day. Joe also shopped around and got me the best car insurance rate. He was amazing, and I will send anyone I know in buying a new vehicle to go see Joe Pilam at Lejune Honda! Thanks Joe Pilman for helping me get into my new 2015 ford focus, I haven't been this happy in years! I appreciate all the staff at Lejune Honda for making my first experience in buying a car an awesome one. More

Awesome 5000 mile Servicing At Lejeune Honda all I had to do was drive into their service section, that's it. When I opened the door a prompt and friendly service advisor came wi At Lejeune Honda all I had to do was drive into their service section, that's it. When I opened the door a prompt and friendly service advisor came with clipboard in hand ready to help me with whatever his proud customer needed (luckily it was just a regular oil change and tire rotation). He jotted down my information in a jiffy. In less than 5 minutes my car was getting serviced. I was even offered complimentary snacks and drinks. All in all service was fast, easy and accurate. The team at Lejeune Honda Jacksonville is friendly and professional. Thank you. More

Service Our 2012 Honda CRV was due for maintenance. Robbie explained at length the service needed and future service as well. He really broke it down and ev Our 2012 Honda CRV was due for maintenance. Robbie explained at length the service needed and future service as well. He really broke it down and even drew a picture to better help me understand the need for the future maintenance to keep our Honda running in top condition. He and the other staff members are always pleasant and professional. Bill the shuttle driver typically shuttles me to work but he already had a customer ahead of me that needed to get home so another employee ( I wish I could remember his name) used his own vehicle to get me to work so I wouldn't be late. Awesome group of service people, I hope Honda appreciates everything they do each and everyday! More

Service We had our car serviced while traveling through the area. The staff were were very knowledgeable and friendly. I would recommend you stop by if you ar We had our car serviced while traveling through the area. The staff were were very knowledgeable and friendly. I would recommend you stop by if you are in the area. Thank you Heather for your wonderful service and friendly smile. More

Fit me right in I was dropping my wife's car off for a service appointment for the next day. I was planning on using their shuttle van for a ride home, then again th I was dropping my wife's car off for a service appointment for the next day. I was planning on using their shuttle van for a ride home, then again the following day when the work was done. They were able to get it right in for the service and in less than an hour I was driving home. I was thankful and impressed. More

Enjoyable Experience Everyone was very nice and efficient. We were in and out in about 2 hours. Not an all day task. It was a saturday, but they didn't mind staying a few Everyone was very nice and efficient. We were in and out in about 2 hours. Not an all day task. It was a saturday, but they didn't mind staying a few minutes past closing to get the deal done. More

Home on leave from Okinawa, Japan As an active duty Marine, the last thing you desire to deal with after being gone for 12 weeks to Okinawa, Japan is a car that will not start upon y As an active duty Marine, the last thing you desire to deal with after being gone for 12 weeks to Okinawa, Japan is a car that will not start upon your return home on leave; even after you attempt to jump start it. I experienced that this past Monday and Heather and Robbie could not have been more helpful over the past four days in getting my 2001 Honda Civic up and operational again. From replacing a dead battery that was still under warranty from Honda, to talking me through the process of checking fuses to diagnosis the problem, I was never made to feel as though I could not call and ask for assistance. Some service departments could have simply said to have my car towed in and they would evaluate the problem from there. Robbie took the time and effort to think about the customer (me) and not simply making money for the Company and wasting my time. He made suggestions to check certain things after my car battery was replaced and the car still would not start. If it was not for his patience and thoughtfulness, I could have been out $230.00+, not just the $8.00+ to replace the battery fuse. Lejeune Honda, you have my business forever or until I PCS again. I sincerely appreciate all of the Service Departments assistance in what was a really frustrating situation for me. Please pass on my sincere appreciation to both Heather and Robbie. A job well done. More

Outstanding Car Buying Experience I was in the market to buy my wife a new car and I had requested information on a couple of different cars from different dealerships. Ryan was the f I was in the market to buy my wife a new car and I had requested information on a couple of different cars from different dealerships. Ryan was the first to respond to my email requests that I sent out. He was outstanding! He worked with me and got me the exact car and price that I wanted. Great salesman!!! More

Great customer service Ryan Adamczyk was the salesman that helped me and was very knowledgeable of the cars. He made the car buying experience very easy, not trying to sell Ryan Adamczyk was the salesman that helped me and was very knowledgeable of the cars. He made the car buying experience very easy, not trying to sell me something that I didn't want. Thanks again More

Twice in one day After having my battery checked at the local Auto Zone and being told it was fine I took my Honda Pilot to Lejeune Honda because it was still needing After having my battery checked at the local Auto Zone and being told it was fine I took my Honda Pilot to Lejeune Honda because it was still needing a jump to start. Heather Dye was very helpful and the service department was prompt. I was informed that after a more thorough battery test it was indeed a bad battery cell and nothing major. She gave me the cost of a new battery but I wanted to check to see if I still had a warranty on the current battery with Auto Zone. Upon finding out it would benefit me more to get the new battery at LeJeune Honda I then called back and Heather said to come on back and they would take care of it. I think between the 2 visits that day I may have spent about 30 minutes there. Great job to all involved in my visit. Dana Brown More