Stevens Point Auto Center

If I could give negative stars I would. My experience has been nothing but pure chaos. DO NOT take your vehicle here for FORD SERVICE. Unless you want to get your vehicle back with a sho My experience has been nothing but pure chaos. DO NOT take your vehicle here for FORD SERVICE. Unless you want to get your vehicle back with a shot battery and then get harassed and accused of nonsense for not returning a phone call with in 4 hours. Which you will hear in the voicemail that was left. I took my vehicle here because I have been having a reoccuring issue with my vehicle that was covered by warranty. Kelly who doesn't even work for the Ford brand was able to pull some strings to get my a loaner. Which I am happy he did considering it sat there for roughly 5 weeks. Same issue was still happening they diagnosed it which ford denied any further help. But I then had to pay the labor to figure out why it was still happening. At this point it is what it is so I paid the 188 dollars. When I went to pick up my car they had to jump it because I am assuming the lights were left on. They jumped it and I headed home the advisor said I should be fine. My car hasn't started since I have to pay for a new battery now it isn't holding a charge which I never had an issue with before this. When I picked up my car I drove the rental there I work normal 8-4 hours everyone was heading out for the day. I had to leave the rental at the collision center as there was damage done by me. By the time I got over to the collision center was closed. As a decent human would do I went to the key drop off box, I filled out the envelope and left my information so they could contact me on Monday for my insurance information. As expected I was called by Stevens Point Auto Center on Monday and answered all the questions I was asked. I didn't hear from them again for two days which I was called two times in the same day one time at 9:34am and 1:14pm. I had a second at work to look through my phone to hear this voicemail. As soon as hearing the message I call back and was greeted with rude accusations. I wish I would have recorded the conversation I had with Mark on the phone but I was not expecting to be disrepected and being called a little girl and need to act like an adult. I also have a voicemail of that. DON'T USE THERE SERVICE DEPARTMENT!!!!!!! More

I found the exact car I was looking for at a very reasonable price. Every person I worked with at Stevens Point Auto Center was wonderful and helpful. The car is in great condition and very clean. reasonable price. Every person I worked with at Stevens Point Auto Center was wonderful and helpful. The car is in great condition and very clean. And--they delivered it to my door 100 miles away. I am very satisfied with the service I received. More

Numerous issues with this dealership and the previous owners of this dealership. I’ve requested non-solicitation numerous times in the past and still get solicited. I had to go to the attorney general to owners of this dealership. I’ve requested non-solicitation numerous times in the past and still get solicited. I had to go to the attorney general to put it on record that they have ignored non-solicitation. If you requested non-solicitation make sure to do so for all written, emailed, text, and phone solicitation. If they violate file a case. This places deserves to be flagged and next flag will end in a large fine (as long as it is legit). Horrible business practices. More

My daughter bought a car back in April. Had it for less than a month and it left her stranded. They “reset” it (their words) and she got it back a month later. 2 weeks later it broke down a Had it for less than a month and it left her stranded. They “reset” it (their words) and she got it back a month later. 2 weeks later it broke down again. We returned the car and purchased a different car and spent an extra $12,000. Total was $34,000. Less than 6 weeks later that car broke down and needs a new motor. She bought the extended warranties on both cars. They are now trying to charge her over $1500 more to replace the engine AND she will be without a car for up yo 8 weeks. They are wanting to also charge her $38 a day for a loaner vehicle!! I would also like to add that I don’t think anyone that works there knows how to use the company phones. No one can seem to make out going calls to return over 20 voice mails. Do not buy a car from here More

Excellent personal service and good communication. Have really enjoyed dealing with everyone at Stevens Point Auto Center. Have really enjoyed dealing with everyone at Stevens Point Auto Center. More

Sent an inquiry about a certain vehicle and no body contacted me to this point and it had been a week and a half. Must have something better to do than sell cars. contacted me to this point and it had been a week and a half. Must have something better to do than sell cars. More

My wife and I purchased a used vehicle from this dealership and are completely satisfied with the vehicle and the customer service from all of the staff involved. Every one was very professional, po dealership and are completely satisfied with the vehicle and the customer service from all of the staff involved. Every one was very professional, polite, responsive and went out of their way to get what we needed before and after the sale. They made sure the vehicle was in its prime condition including gas, wash, detail, and parts. Our sales rep, Lucas, continues to answer our questions and follows up on any remaining requests. We will definitely come back for our next vehicle! Thanks! More

Stoped to look at the Hyundai EV. Website said there was one on the lot. When I stopped the salesman said they didn’t have any and pretty much walked away. It’s too bad because I’v Website said there was one on the lot. When I stopped the salesman said they didn’t have any and pretty much walked away. It’s too bad because I’ve had good experiences with your service department. Needless to say I won’t be buying a car here if that’s how they treat their customers More

Our experience with Stevens Point Auto Center and Lucas V. was nothing short of amazing! Everything was explained clearly and they are extremely transparent. Excellent pricing model. An overall great exper V. was nothing short of amazing! Everything was explained clearly and they are extremely transparent. Excellent pricing model. An overall great experience for anyone looking to buy! More

uyer beware. Spent 50k on a 3yr old F-150. Their ad said 1-owner, clean history vehicle. I went in on a Saturday and purchased it. Corey the salesman was friendly Spent 50k on a 3yr old F-150. Their ad said 1-owner, clean history vehicle. I went in on a Saturday and purchased it. Corey the salesman was friendly and knowledgeable. Got it home and my insurance company got the truck info and gave me a copy of car fax. It had 3 owners and an accident, far from 1 owner clean history. Left the salesman several messages and a few emails and no response back. I wanted to know what they were going to do to make it right. I would not have paid 50k for a 3 owner vehicle with accident history. It wasn’t until I emailed the owner of the dealership (his email is on their website) that I got a call back. I explained to the salesman what was going on and he said it was out of his area of control so to speak and need to speak to his boss who was out on vacation. He told me he’d be back in 3 days and would contact me right away. Fast forward 2 weeks and still nothing. Sent more emails to salesman and he said Greg should be calling me but I’ve yet to hear from him. I drove to this dealer from Green Bay because they had the truck I was looking for and I thought since they were a franchise ford dealer I was working with a reputable dealer but I was wrong. Be careful when dealing here and do your research because once you leave they are done wanting anything to do with you. Don’t get screwed like I did. More