Stevens Creek Toyota - Service Center

I have been going here for years for vehicle maintenance and I purchased a new car in 2010. I have an excellent experience every time! They consistently take care of my vehicles' needs in a friendly, profes and I purchased a new car in 2010. I have an excellent experience every time! They consistently take care of my vehicles' needs in a friendly, professional manner. Explanations are clear, quotes are met, timing is very efficient and the work is high quality. I cannot imagine going anywhere else. More

Rick Vargas (service advisor) explained the technical difficulties with the recall/repairs (possible water pump and steering column wear problems) to my 2009 Toyota Prius. When I asked how much this rec difficulties with the recall/repairs (possible water pump and steering column wear problems) to my 2009 Toyota Prius. When I asked how much this recall/repair would normally cost, he estimated about $1000 (mostly labor). It was reassuring that Toyota actually took the time and spent the money to find/fix potential problems. Finally, the car was ready to pick up an hour earlier than estimated. More

The service was prompt Mr Zrmic explained what was The service was prompt Mr Zrmic explained what was needed .He went out of his way to make certain I knew what was needed The service was completed p The service was prompt Mr Zrmic explained what was needed .He went out of his way to make certain I knew what was needed The service was completed promptly Overall a great experience More

Rick Vargas is like a detective going through the evidence of a problem whenever you bring your vehicle in for service (not that often with a Toyota). He isolates the problem, gets his staff on the evidence of a problem whenever you bring your vehicle in for service (not that often with a Toyota). He isolates the problem, gets his staff on the issue, keeps the customer informed. My first generation Prius runs like a champ thanks to the care of the staff More

This dealers website says you can come in without appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was so rude, he kept saying no and told me to take my car away from there. More

Stevens Creek Toyota has consistently given me outstanding service. When my brand new 2010 Prius was stolen and vandalized just a few months after I bought it, they worked on it for weeks and bro outstanding service. When my brand new 2010 Prius was stolen and vandalized just a few months after I bought it, they worked on it for weeks and brought it back to perfection. And most recently, last week one of the headlights burnt out and I had to bring it in for replacement (unfortunately, headlights on a Prius are not an easy fix as they are on other cars). I tried to make an appointment to get it done but they had none left. The service person said to go ahead and try bringing the car in anyway. When I did so, they were absolutely swamped, with cars scheduled from the previous day still in queue for servicing. Yet, somehow they got me in and had the simple fix done in just over an hour and a half. The part was just a touch on the pricey side at $30 for the light (I tried to bring in my own light from an auto store, but turns out they sold me the wrong one). But still, I'd highly recommend them. It's best to make an appointment, and their online reservation system makes it simple. This is a place I intend to continue patronizing. Thanks, Stevens Creek! More

Agents were patient and accommodating to my needs. A financial deal was made very easy. Since the purchase the service calls have been immediately acted upon. Lastly a rental car was provided with littl financial deal was made very easy. Since the purchase the service calls have been immediately acted upon. Lastly a rental car was provided with little complications. They are just a phone call away for me to feel satisfied with their service and concern for my problem. More

The dealership was very accomodating to my request for an earlier appointment as I had no way of getting back my car. As promised my car was ready in time for me to get to my next appointment. I've purchas earlier appointment as I had no way of getting back my car. As promised my car was ready in time for me to get to my next appointment. I've purchased both of my cars from Stevens Creek Toyota and have always had a very pleasant experience. More

I have purchased the last two automobiles from this dealer. They have serviced both of them exclusively. I have never found the slightest reason to complain. dealer. They have serviced both of them exclusively. I have never found the slightest reason to complain. More

Was hesitant to take my car back to a dealer for service because dealerships seem to be more expensive. Anyway, that's what I learned from my previous experience with a Ford Dealer. Seventy bucks for a ligh because dealerships seem to be more expensive. Anyway, that's what I learned from my previous experience with a Ford Dealer. Seventy bucks for a light bulb? So, when my Prius lights went flaky, we waited a long time, checked the fuses and bulbs ourselves and finally went to Stevens Creek Toyota. The work was done in a timely manner, for HALF the price of my previous experience and THEY EVEN WASHED THE CAR! That never happened at Ford. Next time, I will not wait so long. We'll take it right in! The waiting room has all been redone and there's a salt-water fish tank that's more entertaining than any TV screen. We shopped the dealership floor and the accessories in the service department. Bathrooms were clean; there are vending machines, lots of leather-like chairs, 2 TV's and free WiFi and coffee. It was a pure pleasure to visit Stevens Creek Toyota that day. If you're hesitating, stop! Especially if your issue is a safety issue like mine was; you don't have to drive around like that! More