Stevens Creek Toyota

Above and beyond expectation with professionalism I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not see I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not seem too helpful and acted as if my sales was not important. This was back in February (Presidents day weekend). I took a chance to request quote from their online service on the same truck and I was put in contact with Josh. I went to Stevens Creek Toyota to see and test drive used 2016 Toyota Tacoma. The truck had little scratch and the bed liner had scratches and you could tell it was used to haul rocks. Talking to Josh regarding used trucks and features he asked me if I have considered NEW truck. I told him that I have not and probably will not. Price is just too high. He took his time and gave me my options, comparing features and also showed me the difference of used and new Tacoma. I ended up going with the NEW Tacoma. I had to order and wait 3 months because the color I wanted was not available at the time. He kept in touch with me for any questions or concerns while my truck was getting build/manufactured. I even tried to see if other dealers can beat their price and none could. My truck got delivered yesterday (05/11/18) and I went in test drove it and having them add two more accessories. Just got a text earlier today; from their service manager that truck is ready for pickup. Will be picking the truck in next couple of days. Josh even offered to pick me up from the train station when I go to pick up my truck. Even after the sale we were still talking. Usually salesperson don’t want to waste their time once they have your sale. Please see and give Josh a chance if you are reading this and are in the market for purchasing car. He is honest, kind and loves helping people. I felt really comfortable dealing with him. Sunil Singh the finance/DMV processing person was super knowledgeable, nice and kind person. He has been working at Stevens Creek Toyota for over 17 years and understands the financing, protection and to my surprise about my truck as if was the salesman. He broke down the numbers and explained me thoroughly regarding maintenance and protection. He will lay it out for you and leave it up to you to make decisions. Not pushy at all. Answered all my questions as well. He even went outside me after the paperwork was done because I brought up a question regarding wheels. I was in car financing business and Sunil totally went above my expectation. Made my day. Josh Pourkhorsand (Fleet and internet sales manager) and Sunil Singh (Finance/DMV) are the best combo to have when purchasing vehicle. More

fast and good my person was Bill Moody, he was really nice and really fast and gave me a discount. Had a good experience there. I was out in less than 2 hrs and he my person was Bill Moody, he was really nice and really fast and gave me a discount. Had a good experience there. I was out in less than 2 hrs and he came and found me when it was all finished. Didnt feel like I was pushed to purchase more than i wanted to either and given an honest recommendation. More

Much thanks to Ray great customer service Ray the Stevens creeck toyota manager went out of his way to help me locate my lost keys ,he didn't stop looking and found my keys I accidentally lef Ray the Stevens creeck toyota manager went out of his way to help me locate my lost keys ,he didn't stop looking and found my keys I accidentally left in a rental car .I'm very grateful for his customer service 😊 More

Fast, friendly and honest service department It was a good experience. I had been here a few times before for recall service on my 2006 Tacoma and everything had gone well so I decided to see the It was a good experience. I had been here a few times before for recall service on my 2006 Tacoma and everything had gone well so I decided to see them for something not covered this time. I had a bad sound coming from what I was sure was a bearing in my transmission and was worried about a very expensive repair. I brought it in and told them the symptoms and even discussed what I thought it was. Adam is the technician I communicated with and he said he would have an answer by 5 pm. It was noon. The complimentary shuttle took me back home (one way). Nice driver. Adam called around 4:10 and said it was just a couple loose bolts on the skid plate. They fixed it and only charged the initial diagnostic fee. Everyone there is nice and I left happy. I will return for other services. More

Worst value for your time and money When I called for same day appointment to perform regular service and a recall fix, I was offered 7:30, 9:30 and 11:30 slots. Since I wanted the vehic When I called for same day appointment to perform regular service and a recall fix, I was offered 7:30, 9:30 and 11:30 slots. Since I wanted the vehicle early for picking the kids from school, I opted for the 7:30 slot. I called the service number 2 times, requested for callback and no response. I didn't receive even a single update from service advisor until about 5:30 PM. Unless they are not handling work orders in prioritized order in which vehicles were checked-in, there is no way it can cause such delay. I don't believe they haven't delivered other work orders received later during the day. If I had taken the 11:30 slot (4 hours later than 7:30), they would have still returned my vehicle at the same time . Very bad customer service for an "authorized" Toyota dealer. More

Exceptional service Josh Pourkhorsand was the sales guy who helped me to purchase my new car. Candid, transparent and truly professional. He gave the best quote & offers Josh Pourkhorsand was the sales guy who helped me to purchase my new car. Candid, transparent and truly professional. He gave the best quote & offers first time and I straight away went and purchased the car. Thanks Josh! More

Thanks Josh! Josh Pourkhorsand helped me with my purchase. This was my first time purchasing a new vehicle. It took about 3 months of research and searching for ex Josh Pourkhorsand helped me with my purchase. This was my first time purchasing a new vehicle. It took about 3 months of research and searching for exactly what I wanted. Josh found it and gave me a good deal. I went home with my 4runner within a day after it arrived at the dealership. Josh was very prompt to respond to my many questions. He was recommended by my friend who had just purchased from him and I would recommend him to anyone. He wasn't pushy at all, which I hate, and he made sure the purchase process was flowing properly, I did not wait around too long. More

Good experience w/ Internet sales team Josh Pourkhorsand is prompt to respond, courteous, candid, and straight up when asked questions. He was pleasant to work with. I'm sure he'd have move Josh Pourkhorsand is prompt to respond, courteous, candid, and straight up when asked questions. He was pleasant to work with. I'm sure he'd have moved up by the time I buy/lease my next car, but I'd work with him again. More

Buying Experience I commute a long distance and have been looking at Toyota Prius as a cost effective way of getting to work. I inquired online to Steven's Creek Toyota I commute a long distance and have been looking at Toyota Prius as a cost effective way of getting to work. I inquired online to Steven's Creek Toyota and Josh responded almost immediately. We went to the dealership and drive 3 different models. Josh was very accommodating and helpful through the entire process and helped me choose the model that met my requirements. He was a pleasure to deal with! No pressure, just information just information I needed to choose. Thank you! More

Excellent service from Josh Pourkhorsand Just bought a Sienna and had very pleasant purchasing experience with Mr. Josh Pourkhorsand. I would recommend you to contact Mr. Josh Pourkhorsand if Just bought a Sienna and had very pleasant purchasing experience with Mr. Josh Pourkhorsand. I would recommend you to contact Mr. Josh Pourkhorsand if you go to Stevens Creek Toyota to buy a car. More