Stevens Creek Toyota

Steadily decreasing customer service Been going to this dealer for service since 2006. Constantly changing service advisors. It's completely the luck of the draw as to what kind of servic Been going to this dealer for service since 2006. Constantly changing service advisors. It's completely the luck of the draw as to what kind of service advisor you'll get -- some are good, some are not responsive. They used to schedule your next appointment for you for your 6 month/5000 mile next service. Not anymore. They put a sticker on your window and make you call in to schedule the next appointment. They pressure you to leave 5 star reviews with Toyota but are insincere when it comes to resolving customer service issues. You have to request the service advisor to review the multi point inspection with you, otherwise they simply give it to you with your invoice and let you figure it out. Customer service in the service area has decreased over the years. More

Service Department I have been bringing my car here for service for 7 years. They are always prompt and the shuttle service is very handy if I choose not to wait. The I have been bringing my car here for service for 7 years. They are always prompt and the shuttle service is very handy if I choose not to wait. The weekend service makes it very convenient for me to bring the car in. John Smith is always polite, professional, and very accommodating. He goes above and beyond to make sure my car is up to date on all maintenance items. More

Maintenance of Vehicle I have worked with many technicians including Makin (sp), and Carlos, just to name a few. Each time I need to schedule my vehicle for service, or have I have worked with many technicians including Makin (sp), and Carlos, just to name a few. Each time I need to schedule my vehicle for service, or have had to have my windshield and rear view mirror replaced I was treated with exceptional customer service. I have had my vehicle detailed, and was offered a loaner vehicle as a courtesy. I live in south San Jose and could go to Capital Toyota which is closer, but I prefer Stevens creek Toyota because loyalty is a priority for me. More

Great experience leasing with Josh We were looking for a specific car to lease - model, configuration, and color. Josh was extremely courteous and followed up with us in a timely manner We were looking for a specific car to lease - model, configuration, and color. Josh was extremely courteous and followed up with us in a timely manner. We got the car we wanted and working with Josh was truly a pleasure. More

poor customer service I have continued bad experiences with this dealership. I would go elsewhere, but my car is still under warranty and it is the closest dealership. Th I have continued bad experiences with this dealership. I would go elsewhere, but my car is still under warranty and it is the closest dealership. The service is totally disorganized; which is time consuming and frustrating. The quality of work is poor. Don't ever get tires here: they sliced the inside of my tire when installing it - it blew out as I was on highway 17 in the Santa Cruz mountains (I thought I would die). They made me schedule a separate appointment for a recall - they wouldn't deal with it during my regular service appointment - probably they can make more money from Toyota that way. During my recall appointment they scratched my car... Toyota - please work with this dealership - it makes you look bad More

Efficient and stress free service Josh Pourkhorsand was friendly and helpful. It was my first experience with the dealership and I was very satisfied with the service. Josh took the Josh Pourkhorsand was friendly and helpful. It was my first experience with the dealership and I was very satisfied with the service. Josh took the time with me to make sure I understood the Corolla features. It had been 16 years since I bought a new car. All the features were a mystery. I appreciated his patience and understanding. He is enthusiastic and made the shopping experience fun. More

Josh Pourkhorsand is AMAZING! Josh made my buying experience so effortless and stress free. He was so very helpful. He made the process quick and easy. Thank you so much! Josh made my buying experience so effortless and stress free. He was so very helpful. He made the process quick and easy. Thank you so much! More

Pathetic and worst experience . First time visited the dealership to buy a new vehicle and requested for the evaluation of my current car. The sales guy evaluated but never came . First time visited the dealership to buy a new vehicle and requested for the evaluation of my current car. The sales guy evaluated but never came back with any numbers and didnt even bothered to call and give any figures for the new car. I did called twice but was told that numbers will be finalized shortly but the sales guy never turned up. They made me wait for like 40 mins just for getting my car evaluated and appraised but never gave me any trade in value too. Thanks to the dealership for wasting my time. I would have appreciated if you would have told me on the very first day of my visit that you are no more interested in selling your camry hybrid to me rather than wasting my precious time. More

I would like sat million thanks to Josh I came to this dealer through my friend. Josh helped my friend when he bought his truck. He found me a my dream car with reasonable price. He is well I came to this dealer through my friend. Josh helped my friend when he bought his truck. He found me a my dream car with reasonable price. He is well trained and experienced sales man. Even he invited me and my friend to dinner. If you are planning to buy car from this dealer look for Josh. Friendly, respectful and very funny. I will keep posting the quality of my car #Toyota 2017 RAV4. Over all I am very satisfied with Josh and he lived up to my expectations. I understand and experienced the service my friend told me. Over all great customer service. More

The Engine oil is leaking very badly It's a terrible place to bring your car for service. I had dropped my 2016 Tundra limited for the 50K miles service. After couple days, the engine oil It's a terrible place to bring your car for service. I had dropped my 2016 Tundra limited for the 50K miles service. After couple days, the engine oil is leaking on my driveway, on the road and everywhere. More