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Stevens Creek Toyota

San Jose, CA

3.5
227 Reviews

4202 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 227 reviews

February 18, 2020

The most awful people ever.i went in with a 804 score on a used 17 offered over fair market value left 702 no car?How is that even a thing.? They wasted our time and we're uncertified sales men making false More

by harveymelissa530
Recommend Dealer
No
Employees Worked With
Don and sajee, John Mills, Barry Dillon, Ray Khandan, Christian Miller
Feb 18, 2020 -

Stevens Creek Toyota responded

Melissa, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, The Stevens Creek Toyota Management Team

February 07, 2020

Best service department I have ever used. Stevens Creek Toyota is great. The best run service department, so efficient and friendly I feel I can trust them with my car. When it comes time More

by 199nan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Esquivel in the service department is great.
Feb 09, 2020 -

Stevens Creek Toyota responded

Thank you for the kind comments, we appreciate your business, Take care! Sincerely, The Stevens Creek Toyota Management Team

December 25, 2019

engine gives some noise after this maintenance After change this regular maintenance, engine gives noise when put gear on R or D. Service manager Robin is nice, but technician's work is not good, I More

by Ding Ma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robin
Dec 26, 2019 -

Stevens Creek Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, The Stevens Creek Toyota Management Team

December 18, 2019

Sloppy service leaving low air pressure and no tire air cap I have reported two issues by calling the customer service that happened to my car after the most recent service on 12/8/2019. After the service, I fo More

by Yu Zhang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate
Dec 20, 2019 -

Stevens Creek Toyota responded

Thank you for alerting us of this issue, and we would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We would like to assure you that we never intend to do anything to upset our customers; however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Sincerely, The Stevens Creek Toyota Management Team

December 17, 2019

Got no call when car was ready Last service was great. This time the service guy said it would be 2 hours and I dropped my car off at 8:30am. I had to call back at 12pm to see if More

by carReviewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robin
Dec 17, 2019 -

Stevens Creek Toyota responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The Stevens Creek Toyota Management Team

November 13, 2019

Very Satisfied I was greeted the moment I arrived and was instructed where to go . Every moment was organized and was informed of my wait time. My vehicle was taken More

by Zendertwo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun in service
Nov 13, 2019 -

Stevens Creek Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Stevens Creek Toyota Management Team

October 21, 2019

AN EXCELLENT CAR BUYING EXOERIENCE! I recently bought a Toyota RAV4 hybrid from Steve Lawrence & Steve Williams, both of whom were very helpful, polite, & easy going. There was no pressu More

by Suellen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lawrence & Steve Williams
Oct 22, 2019 -

Stevens Creek Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Stevens Creek Toyota Management Team

August 22, 2019

Tacoma Service Dave Oliver in Steven Creek its very helpful person my Tacoma is update all services I received my Tacoma on time . Thanks for help me. Asif More

by asifzia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather
Aug 26, 2019 -

Stevens Creek Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Stevens Creek Toyota Management Team

August 14, 2019

Great Service John Smith is the best. He cares about the customer. I have been bringing my car here since 2007 and always treated with respect. Thank you More

by Maxine F*
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Smith
Aug 19, 2019 -

Stevens Creek Toyota responded

Thank you for your great review, Maxine! We're glad to have John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Stevens Creek Toyota Management Team

July 31, 2019

Service Advisor John Smith is the best! I’ve had terrible experiences with service advisors at other Toyota dealerships, but John Smith is hands down the best. He is honest, efficient, knowl More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Smith
Aug 08, 2019 -

Stevens Creek Toyota responded

Hello and thank you for your kind words! John is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Stevens Creek Toyota Management Team

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