Stevens Creek Toyota

Disappointed. We bought our certified preowned Prius here and the buying experience was good. We were given a one year service contract and it was negotiated and stated that it would cover a years worth of s and the buying experience was good. We were given a one year service contract and it was negotiated and stated that it would cover a years worth of service, no matter how many visits or miles because my husband commutes a lot. It was impossible to get service appointments around my husband’s work schedule, so we would drive from Monterey to Stevens Creek on Sundays to go to a 7am appointment to get our vehicle serviced here and they would charge us for routine services and argue with us and shift blame to sales. They wouldn’t even do the proper mileage service, they would do a 45k even when it was closer to 60k. Makan in service was rude and we always felt like they were holding us hostage. On one instance our car was ready for three hours, I kept checking to see if it was ready and they would shift the blame that the other service writer texted a different number. Not the level or quality of service I expected. We wanted to buy a second Toyota but now I think I will be using another dealership. More

Good morning, i am cleaning my car today and open the hood to find out that my windshield washer cap is missing. The coolant is low as well and it’s not even a month passed since i brought my car for s hood to find out that my windshield washer cap is missing. The coolant is low as well and it’s not even a month passed since i brought my car for service. I am the only one who has the keys and uses this car and driving it limited since the shelter in place startes so I work home. I am loyal to you guys, don’t I/we deserve a better service than this? More

Best Service Ever Fast, friendly and efficient service. I have always had a good experience here. Adan is a great Service Advisor and makes sure my car's needs are alw Fast, friendly and efficient service. I have always had a good experience here. Adan is a great Service Advisor and makes sure my car's needs are always taken care of. This is the place to bring your Toyota!! More

The service provided is not to your usual standards. Very disappointing . It was total waste of money and time. The wait time to pick up was ridiculous. After so many texts and calls Very disappointing . It was total waste of money and time. The wait time to pick up was ridiculous. After so many texts and calls More

Thank you! Ive been taking my Camry there for all of its services and they never disappoint. Shout out to Alberto for making sure my car was ready on time. He wa Ive been taking my Camry there for all of its services and they never disappoint. Shout out to Alberto for making sure my car was ready on time. He was able to set me up an appointment on the same day and walked out of there with brand new tires and on time for me to get to my appointment. thank you! More

Regular Service - Very poor Poor service. Did not even check spare tire pressure when I had specifically requested while giving it for service. This is not the first time, almost Poor service. Did not even check spare tire pressure when I had specifically requested while giving it for service. This is not the first time, almost every time. More

Two bad incidents my daughter and I are done! I’ve been coming to this dealership for years. Brought my daughter to this dealership to buy a new car, even though she could have purchased in Monter I’ve been coming to this dealership for years. Brought my daughter to this dealership to buy a new car, even though she could have purchased in Monterey. Neither of us will be returning again. I tried to bring my car in because I thought something serious was wrong. They said they couldn’t take it even if I left it overnight. Fortunately I made it to Sunnyvale, where they did take it in. Second visit. My daughter brought her car in for warranty service. After they did the service, they convinced her that she had put scratches down the side of her car. She’s young enough to be bullied into just accepting and leaving. The problem is, just before she left for the “service” I was outside literally leaning on her car talking to a neighbor. There were no scratches! I feel terrible because I recommended this dealership and this was her first car. She was taking great care of it. Lesson learned. More

They are well taking care of their customers. Very smooth service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 service process. They take care of everything on the same day. Thank you Toyota of Stevens Creek For working during Covid19 More

Excellent Customer Service and Care We have a Highlander 2007 and we know that Toyota is a great brand and their cars last if you treat them well. We have gotten excellent recommendation We have a Highlander 2007 and we know that Toyota is a great brand and their cars last if you treat them well. We have gotten excellent recommendations on how to care for our aging car. We are confident that our car will last another 100K! Highly recommend this dealership. We have worked with John Smith. More

Bad service paid for oil changes tire rotation tires were never rotated I almost crashed dealership didn't care. All they do is give me a rental car. never rotated I almost crashed dealership didn't care. All they do is give me a rental car. More