Stevens Creek Toyota

UNETHICAL BusinessThe service agents are LIARSI spoke UNETHICAL Business The service agents are LIARS I spoke to the service Desk and scheduled a diagnostics. The desk (Marissa) confirmed that the charg UNETHICAL Business The service agents are LIARS I spoke to the service Desk and scheduled a diagnostics. The desk (Marissa) confirmed that the charges for Diagnostics would be adjusted in the overall service cost. Shawn Kamal is my service advisor. He declined to adjust the money and further did not hesitate a bit to lie on their commitment, When asked for his Manager, a Jason came on the call and LIED in my face that the store's policy was not to adjust the diagnostics charges in overall service cost. VERY Unethical business and Don't mind Lying to your face!!!! More

I had the pleasure to work with Omar Vargas, Sales Rep, his customer service was great and his attention to detail to find the right price for me made the buying process a lot easier. Calm demeanor and ea his customer service was great and his attention to detail to find the right price for me made the buying process a lot easier. Calm demeanor and easy going. Even thou I didn't buy my Tacoma at this dealership. I would recommend Omar to help you buy your next Toyota car. More

I had to wait nearly for 20mnts just to get attention of service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they ref service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they refused. May be Steven Creeks forgot there are other service centers around. I used to be a regular customer here, not any more. More

I wish I could give this dealership 6 stars! I just bought a used Toyota Mirai from them this past weekend, and I cannot imagine a better car buying experience. I wanted an eco-friendly car, and the d bought a used Toyota Mirai from them this past weekend, and I cannot imagine a better car buying experience. I wanted an eco-friendly car, and the deals that they have on Mirai's are so ridiculous the decision to buy was easy. But it went way beyond just the deal, the service and professionalism of this dealership was tremendous. The entire dealership team was exceptional, taking the time needed to answer all my questions and never pressuring me in any way. Special thanks to Ray Khandan, Elyas Amiri, and Sam in finance--they were all just great to work with. One other thing that has to be mentioned is they have their own Allstate office inside the dealership. How genius is that? It makes so much sense. In addition to the great deal I got on my car, the agency manager Ruby helped me save over $50 a month on my insurance! It was a total bonus. I can't recommend Stevens Creek Toyota enough. Plus I LOVE my new car, it is amazing! More

Jonathan Reyes, Suni Singh and Perry Farahani where all great to deal with and very informative. I love Toyota products and these guys rocked! My wife and I are sticklers for what we want to get for both v great to deal with and very informative. I love Toyota products and these guys rocked! My wife and I are sticklers for what we want to get for both vehicle and price, we got both. Thanks guys for making it a great experience! R & E Kulkowski More

Love the place. Customer service is great. Waiting time A+. Nothing more to say but keep it up. And thanks for a job well done. A+. Nothing more to say but keep it up. And thanks for a job well done. More

Been a customer for 20 years and they have been consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without bein consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without being forceful, and offered me a set that was very competitive in price with Costco. I also like that the car’s entire service history is stored on their system, so they always know what needs to be done. They’re always very thorough with follow through, estimates on completion, and loaners or inexpensive rentals for longer service. More

Please watch out for the sales manager Perry,He'll add Please watch out for the sales manager Perry, He'll add warranties you said no to. Sneaky sneaky guy. Make sure to go over everything. Please watch out for the sales manager Perry, He'll add warranties you said no to. Sneaky sneaky guy. Make sure to go over everything. More

The service agent was great on the phone, but then the follow up at the end is not so great. I wish they would be required to explain what was done and how things look, etc., and help you read through the follow up at the end is not so great. I wish they would be required to explain what was done and how things look, etc., and help you read through the invoice/service sheet, as it's very busy and difficult to read and interpret. I also got informed being there at 5:30 PM would be just fine, and when I got there at 5:45 PM, they had to rush me in to get my car. That was not communicated very well to me before I left to pick up my car. I could have easily been left with no car overnight. Just wish the communication and follow up at the end was better, as it was very good at the beginning and middle of the service appointment. More