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Stevens Creek Toyota

San Jose, CA

3.5
227 Reviews

4202 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 227 reviews

July 07, 2021

I had the pleasure to work with Omar Vargas, Sales Rep, his customer service was great and his attention to detail to find the right price for me made the buying process a lot easier. Calm demeanor and ea More

by Melvin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Vargas
Jul 09, 2021 -

Stevens Creek Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Stevens Creek Toyota Management Team

June 29, 2021

I had to wait nearly for 20mnts just to get attention of service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they ref More

by JT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont Know
Jul 01, 2021 -

Stevens Creek Toyota responded

JT, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Stevens Creek Toyota Management Team

February 10, 2021

I wish I could give this dealership 6 stars! I just bought a used Toyota Mirai from them this past weekend, and I cannot imagine a better car buying experience. I wanted an eco-friendly car, and the d More

by Aaron D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Khandan
Feb 12, 2021 -

Stevens Creek Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Stevens Creek Toyota Management Team

January 26, 2021

Jonathan Reyes, Suni Singh and Perry Farahani where all great to deal with and very informative. I love Toyota products and these guys rocked! My wife and I are sticklers for what we want to get for both v More

by Reiner K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Reyes, Suni Singh and Perry Farahani
Jan 28, 2021 -

Stevens Creek Toyota responded

We love hearing about customers that have a terrific experience at Stevens Creek Toyota. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The Stevens Creek Toyota Management Team

January 26, 2021

Been a customer for 20 years and they have been consistently reliable and trustworthy, with competitive prices. This time I knew I needed new tires and they brought it to my attention without bein More

by Eric S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather , John Mills, Ray Khandan, Christian Miller
Jan 28, 2021 -

Stevens Creek Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Stevens Creek Toyota Management Team

January 26, 2021

Love the place. Customer service is great. Waiting time A+. Nothing more to say but keep it up. And thanks for a job well done. More

by Socrates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather , John Mills
Jan 28, 2021 -

Stevens Creek Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Stevens Creek Toyota Management Team

January 23, 2021

Please watch out for the sales manager Perry,He'll add Please watch out for the sales manager Perry, He'll add warranties you said no to. Sneaky sneaky guy. Make sure to go over everything. More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Mills
Jan 26, 2021 -

Stevens Creek Toyota responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Stevens Creek Toyota Management Team

October 08, 2020

The service agent was great on the phone, but then the follow up at the end is not so great. I wish they would be required to explain what was done and how things look, etc., and help you read through the More

by scottbang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Vu
Oct 09, 2020 -

Stevens Creek Toyota responded

Scott, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Stevens Creek Toyota Management Team

August 04, 2020

Always quick and great service I bought my used Prius 2012 in 2014 and have faithfully used Stevens Creek service center for all my services. They have been great. It is always easy More

by td49ers1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Smith this visit but Jason has helped me out many times
Aug 06, 2020 -

Stevens Creek Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Stevens Creek Toyota Management Team

July 22, 2020

Disappointed. We bought our certified preowned Prius here and the buying experience was good. We were given a one year service contract and it was negotiated and stated that it would cover a years worth of s More

by Unhappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Makan
Jul 24, 2020 -

Stevens Creek Toyota responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, The Stevens Creek Toyota Management Team