Stevens Creek Toyota

Copied keys and robbed two cars of mine So we went here to get a rapair so we were checking in the car and they asked for the keys made the mistake of giving all the keys because they were b So we went here to get a rapair so we were checking in the car and they asked for the keys made the mistake of giving all the keys because they were being very pushy and handed over all the keys. Then when we can to pick up the car and keys they lost them and went looking for them for 20 minutes because they lost them like that's terrible and unprofessional. Then they finally found them and gave them back. Then a few weeks later we woke up to both of our cars robbed and pretty much emptied. One of the cars has an alarm so it had to have been them because a car not going off. Concluded that this dealership is messed up and well never go here because this dealership is dishonest. More

Very professional sales person Sunday afternoon walked into this dealership to check out their current sales event. We needed a car and wanted to check out the options between a le Sunday afternoon walked into this dealership to check out their current sales event. We needed a car and wanted to check out the options between a lease or a purchase. Mr. Williams greeted us upon entry and was super courteous. I see that some people left negative messages about this place...we spent the entire afternoon there and I did not have any negative experiences. We were treated with respect and professionalism. I've never seen a salesman like this guy. We ended up leasing a Prius with a sweet deal. The finance guy was awesome as well. Thank you Mr. Williams and Mr. Singh for your help and professionalism! Other dealers should come and learn from you! More

Great Customer Service I had a service at Stevens Creek Toyota. They did my service, Rick came and let me know what all the specs were and mentioned my air filter in the e I had a service at Stevens Creek Toyota. They did my service, Rick came and let me know what all the specs were and mentioned my air filter in the engine and the car needed to be changed. I had them do it. Every thing checked out great. More

Terrible service I had an appointment at 10 am for 15000 miles service. I arrived on time. They took my car and asked me to wait in the waiting room for 2 hours. 3 hou I had an appointment at 10 am for 15000 miles service. I arrived on time. They took my car and asked me to wait in the waiting room for 2 hours. 3 hours later I came back to pick up my car. They hadn't done anything. I had to take my car back and leave. Wasted 4 hours. I called service manager but didn't get a callback. More

Service department is terrible quoted 4 hours 2 days later it's done. Fog lights and spoiler installation. Can't get a straight answer. Can't get a call back from service manger. Wi quoted 4 hours 2 days later it's done. Fog lights and spoiler installation. Can't get a straight answer. Can't get a call back from service manger. Will never go back. More

Best car purchase experience ever! I highly recommend this dealership. I went in wanting a particular car but thought I could never afford it. Jason worked his magic and offered me di I highly recommend this dealership. I went in wanting a particular car but thought I could never afford it. Jason worked his magic and offered me different options. First time that I leave a dealership not feeling like I just got robbed. When I returned to pick up my car, Jason took the time to show me all the new technology, and showed great patience. Very appreciative. Thank you! More

Quick, Professional & Courteous Jason, Thank You for your courteous and exceptional service. This was the easiest buying experience I have ever had. I highly recommend Stevens Cree Jason, Thank You for your courteous and exceptional service. This was the easiest buying experience I have ever had. I highly recommend Stevens Creek Toyota. More

Easy and fun I haven't purchased a new vehicle in 30 years, and Kevin and Rene made it fun. Kevin helped me identify what I was looking for in my new vehicle. Afte I haven't purchased a new vehicle in 30 years, and Kevin and Rene made it fun. Kevin helped me identify what I was looking for in my new vehicle. After 462,000 miles on my last 4-runner, I look forward to the same from my new 4-runner. The staff has been very professional and I am certain my continued relationship with the dealership will be stellar. Color me impressed. More

my experience was very poor I am only rating Ray, who is the manager and who was ultimately responsible for my buying experience. I financed my car, I suppose like most people. I am only rating Ray, who is the manager and who was ultimately responsible for my buying experience. I financed my car, I suppose like most people. But, there was not proper disclosure. A certain charge for "express code" was thrown into my final sales contract without being asked whether I wanted it. Ray said that he would send me a check back in July, yet he did not. At the same time, I signed up for LoJack, an antitheft. However, I was not told that the coverage area excluded where I live. I put in 3 phone calls and 4 emails to Ray. Hie was evasive. Only when I threatened to file a complaint with the Dept of Consumer affairs did Ray agree to send me back both the Express Code and LoJack fees that were charged to me. Also Ray had promised me $200 of parts . I asked for 2 keys and touch up paint. He only would give me one key and the paint. These last items probably would not have cost the dealer more than $50, to make me happy. I guess Ray doesn't care about whether I was happy. More

Try it you'll Love it! My 2003 RAV4, bought new, 182k miles, no major problem till 2015! So decided to purchase a new 2015 RAV4. From the moment I Called, dealt with sevic My 2003 RAV4, bought new, 182k miles, no major problem till 2015! So decided to purchase a new 2015 RAV4. From the moment I Called, dealt with sevice for the 2003 RAV4 problems, and onto Sales rep, to Accounting rep, it was perfect. Highly recommend this dealership. I hope it continues! More