Stevens Creek Toyota

It started with a leak. Something was dripping on the driveway. I had someone look at it to see what it was and they said the valve cover gasket was leaking and should be re Something was dripping on the driveway. I had someone look at it to see what it was and they said the valve cover gasket was leaking and should be replaced, and possibly the spark plugs would need to be replaced as well. When they went in thinking they would replace it, they found this glue/silicone substance on the coils where clips should be and said they couldn't work on my car. The only place that has ever changed my spark plugs before was Stevens Creek Toyota, which is where I also bought the car. When I went to them and showed them pictures, at first they denied it, and said they'd need to talk with the techs. One of the Service Advisors told me their techs would NEVER do this and said, "how do we know someone else didn't do this? The last time we worked on it was a year and a half ago." I felt like he was accusing me of lying about it. It turns out they spoke with the tech who worked on my car and he said he didn't remember specifically, but they've seen this done before and if it was like that they would have put it back the way it was or they could have done it to make sure it held securely. Once that was shared, they finally agreed to fix the clips that were glued down and the service advisor apologized. I had to take it in for inspection, which found 4 out of 6 clips were glued. It took a week for parts to come in and then I was scheduled a week out from that. So it's been three weeks driving around with a leaking gasket. They agreed to replace the clips for free and give me a loaner car. I asked if they could fix the gasket and spark plugs for me as a courtesy. The manager never called me back and ignored my emails. My service advisor said there was no way they would do it for free and offered a discount. Their hourly service rate is $290 and he offered $40 off that. Not even half! The total for them to fix the gaskets and seals would be over $1400 and they didn't even give me an itemized quote! When I requested it, they sent and they claim it would take 5 hours to do the work when I was told by the previous mechanic (who couldn't work on it because of THEIR xx work) that it would take about 2 hours. I've been driving for weeks now, commuting from Tracy to San Jose with a small child. No other dealership or mechanic would even touch that part of my car, but they don't seem to care. I've copied Service Manager and the General Manager on every single email. Neither has ever responded, even when I wrote to them directly. This is one of the worst experiences I've ever had with a service oriented business. They are the reason dealership service departments have such a bad reputation. I just want to drive a safe and dependable car. They're trying to break the bank. More

The service department at Stevens Creek is absolutely wonderful. They recently repaired my Corolla Cross, which had an issue due to faulty service at a different dealership. Everyone at Stevens Creek was wonderful. They recently repaired my Corolla Cross, which had an issue due to faulty service at a different dealership. Everyone at Stevens Creek was professional and helpful, they communicated with me at every step and they ensured that the other dealership covered the costs of the repairs. I cannot thank them enough for all they did to make a difficult situation better. Everyone was great, but special thanks to Makan Ardalani and Adam Esquivel who really went above and beyond to help me. More

I bought my 2018 Toyota Tacoma Trd from Stevens Creek Toyota unfortunately I was involved in a vehicle accident. The repair shop had my truck for about a month. I received it on Friday and I took it on a Toyota unfortunately I was involved in a vehicle accident. The repair shop had my truck for about a month. I received it on Friday and I took it on a long drive The following day when I arrive back home oil was leaking. I drove straight to Stevens Creek Toyota. they asked if I had an appointment I said no it was an emergency, the person that greeted me said there’s nothing they can do for me. I will never go back or do business with them again , I drove to Sunnyvale Toyota and they helped me right away , their technicians found the leak and worked with my Insurance company because I wasn’t at fault for the accident, Sunnyvale Toyota turned a horrible experience into something positive. More

I had a great experience at Stevens Creek Toyota. Would highly recommend this low pressure, friendly dealership Would highly recommend this low pressure, friendly dealership More

I tried to buy a Toyota Camry in August 2023 from them. I got a text with invitation to come and purchase the vehicle. To my disappointment the vehicle was sold to someone else <30 min before I arrived. I got a text with invitation to come and purchase the vehicle. To my disappointment the vehicle was sold to someone else <30 min before I arrived. I was waiting for this vehicle for three weeks as it was held in Benicia port, and they still sold it to someone else. More

I brought my RAV4 in this morning for a part for my bumper and it was handled quickly and with care from the Parts person Ryan Esguerra. He understood what the car needed, replaced it and was on m bumper and it was handled quickly and with care from the Parts person Ryan Esguerra. He understood what the car needed, replaced it and was on my way. So much thanks from an old lady. More

Service dept needs help. Despite making an appointment, I seem to wait a considerable amount of time to be checked in and seen by a rep. I have encountered a couple of empl Despite making an appointment, I seem to wait a considerable amount of time to be checked in and seen by a rep. I have encountered a couple of employees who seem to give me attitude. One in particular likes to wear a vest and be a real smarta**. Acts like he runs the location but not sure of his actual title. Thinks he is a real tough guy because he gets to tell paying customers to move up in line, and then has a smarta** remark to add. Not acceptable. There are other Toyota dealerships and I suggest going to one other than Stevens Creek Toyota. Happy to elaborate more with the dealership. Would welcome the opportunity to tell them what I think of one of their employees. It would be a pleasure to see him. Bill More