Stevens Creek Subaru - Service Center

I reserved service online, wrote down the name of service advisor for future reference, but also called and left messages wanting him to know that car was coming in. I feel that relationship is #1 to get my advisor for future reference, but also called and left messages wanting him to know that car was coming in. I feel that relationship is #1 to get my car repaired. Recently, my car was at a collision auto body shop and looking back I can say that communication is #1 in getting car repaired and my concerns taken care of. Thank you for addressing my concerns and taking care of "Coach". More

I brought my car in for her first service. Jose greeted me and told me exactly what was going to be done to my car. I went for a long walk and when I returned he immediately recognized me and told me my ca me and told me exactly what was going to be done to my car. I went for a long walk and when I returned he immediately recognized me and told me my car was almost ready. How did he recognize me with a mask on? I don’t know but he did!! When they brought out my car I had a question about how something worked and they immediately showed me. I just love this place. More

I went there this week during the pandemic. It's a I went there this week during the pandemic. It's a quick service and on time. The staff are considerable and professional. A pretty good experienc I went there this week during the pandemic. It's a quick service and on time. The staff are considerable and professional. A pretty good experience. More

Recall replacement was done well without any problems and on a mutually agreed scheduled.. Wish there was better coordination between national recall team and the dealers on schedules and repair time. on a mutually agreed scheduled.. Wish there was better coordination between national recall team and the dealers on schedules and repair time. More

Always a great experience. Very professional staff throughout the dealership. The friendliness of the entire dealership, from the greeter, people at the payment location, staff walking around made throughout the dealership. The friendliness of the entire dealership, from the greeter, people at the payment location, staff walking around made the experience easy and comfortable especially with all the Covid-19 social distancing and contactless logistics requirements in California. More

I always have the best service whenever I have to go to Stevens creek Subaru. Howard has always been there to help me. David Tran has also been helpful and nice to me and also to my sister. Stevens creek Subaru. Howard has always been there to help me. David Tran has also been helpful and nice to me and also to my sister. More

Subaru Outback Service I really like the way that our Advisor (Nicole) treated us, kept us informed, and let me know as soon as our car was done and ready. They also fixed I really like the way that our Advisor (Nicole) treated us, kept us informed, and let me know as soon as our car was done and ready. They also fixed a unique problem for us. Thank you. Stan More

Great service during regular scheduled maintenance It was easy to set up the appointment and the service advisor explained the things that will be performed for the regular maintenance and service was It was easy to set up the appointment and the service advisor explained the things that will be performed for the regular maintenance and service was completed within the estimated completion time provided. More

Went for Oil change Hi Went for 12k mileage oil change and requested that I am getting only 23 MPG mileage. So they mentioned they will do some diagnostic testing and Hi Went for 12k mileage oil change and requested that I am getting only 23 MPG mileage. So they mentioned they will do some diagnostic testing and find out what is going on with mileage?. But at the end they just mentioned in the report that I need to use higher grade gas, no diagnostic testing. Only reason I bought this vehicle at the time of sales, I was told will 26 MPG in City and 32 MPG in Highway. It is no way near that advertised Mileage. Also my Gas cap is broken and they ordered part. I got email that Part is arrived and I called multiple time to schedule appointment, no luck so far. I am not happy with bot CAR and DELAR. and of course the Subaru Manufacture and EPA (government agency). I have already reported this mileage issue to EPA More

great service in pandemic I did not have to leave the car - service advisor came out. Customer service lounge closed, but they had chairs available in the parking lot. I did not have to leave the car - service advisor came out. Customer service lounge closed, but they had chairs available in the parking lot. More