Stevens Creek Subaru - Service Center

Recall replacement was done well without any problems and on a mutually agreed scheduled.. Wish there was better coordination between national recall team and the dealers on schedules and repair time. on a mutually agreed scheduled.. Wish there was better coordination between national recall team and the dealers on schedules and repair time. More

Always a great experience. Very professional staff throughout the dealership. The friendliness of the entire dealership, from the greeter, people at the payment location, staff walking around made throughout the dealership. The friendliness of the entire dealership, from the greeter, people at the payment location, staff walking around made the experience easy and comfortable especially with all the Covid-19 social distancing and contactless logistics requirements in California. More

I always have the best service whenever I have to go to Stevens creek Subaru. Howard has always been there to help me. David Tran has also been helpful and nice to me and also to my sister. Stevens creek Subaru. Howard has always been there to help me. David Tran has also been helpful and nice to me and also to my sister. More

Subaru Outback Service I really like the way that our Advisor (Nicole) treated us, kept us informed, and let me know as soon as our car was done and ready. They also fixed I really like the way that our Advisor (Nicole) treated us, kept us informed, and let me know as soon as our car was done and ready. They also fixed a unique problem for us. Thank you. Stan More

Great service during regular scheduled maintenance It was easy to set up the appointment and the service advisor explained the things that will be performed for the regular maintenance and service was It was easy to set up the appointment and the service advisor explained the things that will be performed for the regular maintenance and service was completed within the estimated completion time provided. More

Went for Oil change Hi Went for 12k mileage oil change and requested that I am getting only 23 MPG mileage. So they mentioned they will do some diagnostic testing and Hi Went for 12k mileage oil change and requested that I am getting only 23 MPG mileage. So they mentioned they will do some diagnostic testing and find out what is going on with mileage?. But at the end they just mentioned in the report that I need to use higher grade gas, no diagnostic testing. Only reason I bought this vehicle at the time of sales, I was told will 26 MPG in City and 32 MPG in Highway. It is no way near that advertised Mileage. Also my Gas cap is broken and they ordered part. I got email that Part is arrived and I called multiple time to schedule appointment, no luck so far. I am not happy with bot CAR and DELAR. and of course the Subaru Manufacture and EPA (government agency). I have already reported this mileage issue to EPA More

great service in pandemic I did not have to leave the car - service advisor came out. Customer service lounge closed, but they had chairs available in the parking lot. I did not have to leave the car - service advisor came out. Customer service lounge closed, but they had chairs available in the parking lot. More

Always do right by me 😃😃 This dealership has always done right by me. I have both purchased cars there and have recommended to friends and family they purchase cars there and This dealership has always done right by me. I have both purchased cars there and have recommended to friends and family they purchase cars there and I get all my service. If there ever is a problem I have been able to contact management and it has been taken care of promptly. They answer the phone. They call you back. They keep you apprised of progress when working on your car. I do not believe the price gouge. I recommend this deal is. More

emergency clutch replacement Clutch on my Subaru Forester went out unexpectedly and Steven's Creek Subaru got me in that evening. They even provided a loaner while my car was in Clutch on my Subaru Forester went out unexpectedly and Steven's Creek Subaru got me in that evening. They even provided a loaner while my car was in for service. When I dropped my car off they determined it was part of a recall for a second air-bag replacement. They took care of everything in a matter of days and I had my car back. Totally professional and thorough. I would highly recommend this dealership based on the service I received. More

The service was prompt and the people were nice and my car was finished in the first day. I would recommend a friend or family. car was finished in the first day. I would recommend a friend or family. More