Stevens Creek Subaru - Service Center

Service was great as well as customer service . Brought my car in for service and got a complementary car wash. I was informed of everything that was done to my car. my car in for service and got a complementary car wash. I was informed of everything that was done to my car. More

Fast service, very friendly staff, able to accurately solve the problems that need to be solved. In addition, the new location opened is very large and very convenient. Highly recommend this place solve the problems that need to be solved. In addition, the new location opened is very large and very convenient. Highly recommend this place More

Took my car in for service and was quickly and professionally greeted and taken care of. A plastic part had to be ordered to fix the side of my seat that I had damaged and it came in quickly and w professionally greeted and taken care of. A plastic part had to be ordered to fix the side of my seat that I had damaged and it came in quickly and was promptly installed. David and team took care to answer any questions and provide excellent service. Got a free car wash too! More

I purchased a new Forester in 2017. A month later when I I purchased a new Forester in 2017. A month later when I took the car on a road trip I realized there is a horrible wind noise coming from the driver I purchased a new Forester in 2017. A month later when I took the car on a road trip I realized there is a horrible wind noise coming from the driver side window/door, first I thought the window is not rolled up completely, but that was not the case. When I returned I brought my car back to have it fixed by the service, but after leaving the car for a half day, I was told after extensive tests they found nothing wrong with the door and I trust them. Later on I had my car looked at by a third party body shop and the mechanic showed me a 1/8 inch gap between the car door and body. I took the car back to service department, I was told they will charge me $400 to diagnose because the warranty has expired and I have to pay for the cost of repair, so I left. I contacted Subaru America and explain the issue, they said to take it back to dealership and they will pay for the cost of repair. I took the car back to dealership three times and every time there was someone to give me a run around, first they said they cannot find the person at Subaru America I referenced, so I contacted SA and Spoke to Nicole, she immediately issued a case number and send out email to the service department. I made another appointment to take the car in, then the service manager gave me a repair work request bill for $400, I said SA is paying for it, showed the the case number and Nicole's email, then they said they have to verify with Nicole, so I made another appointment when I was told that they have verified with SA and there is no cost to me. So I took the car back again, after waiting 45 minutes, they took the car in for repair. A day later I got a call the car is ready and I can come and pick up the car. When I got to service for pickup, they said wait outside, 20 minutes later someone came just to tell me my car is not on the lot and they have to go and get it. Finally someone came back with the car, no explanation on what they did to fix the issue nor the service manager was around for comment! Not happy. More