Stevens Creek Subaru - Service Center

In the dark when it comes to your own car and it's status! Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated t Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated that I would get a call back next day about all the testing and what is wrong, never got a call back. I figured it was holiday week to cut some slack. Waited 3 days and called on Saturday, due to no call back. Then stated my service advisor was not in on Saturday Dec 26,15 and to call back Monday. Called back Monday Dec 28th, and was stated I need to change parts, which they have on HAND and it should be done by Weds Dec 30th. Waited till Weds and call backs, nothing. Left another message for Service advisor which still did not get back to me. Took time out of my day to drive to Stevens Creek Subaru the following Saturday Jan 2nd, 2016 and was stated that they were missing a part to change the clutch assembly and it won't come in until Mon. Jan 4th, and since the tech is on vacation Mon, it won't be repaired till Tues Jan 5th, 2016. Called today Jan 4th just to see if things are in order and if we are on track so I can get my car back. Was stated I would get a call back from my service advisor. (I am not putting the name of my service advisor down, because although I am very upset by not getting my call backs and status on my car, I do not want anyone to get into trouble) I just want this issue to be known by Subaru that keeping customer's in the dark about there car is very nerve racking. Borrowing cars from Family members and basically asking friends to plan ahead to take me to the dealership is not easy when you have a toddler running around. Just follow ups and actual customer service, a quick call about status on my car is all I wanted. If the car is gonna take a week it's fine. If the car takes two weeks or a month that's fine too, just don't make me chase and call in waiting for a call back and info on my car telling me it would be done this day, and I call in and then actually come to the shop and get the answer face to face vs. just a call. At this point still no status if the part came in, and if the car is still on track to get on the expected date. More