Stevens Creek Subaru

Went for Oil change Hi Went for 12k mileage oil change and requested that I am getting only 23 MPG mileage. So they mentioned they will do some diagnostic testing and Hi Went for 12k mileage oil change and requested that I am getting only 23 MPG mileage. So they mentioned they will do some diagnostic testing and find out what is going on with mileage?. But at the end they just mentioned in the report that I need to use higher grade gas, no diagnostic testing. Only reason I bought this vehicle at the time of sales, I was told will 26 MPG in City and 32 MPG in Highway. It is no way near that advertised Mileage. Also my Gas cap is broken and they ordered part. I got email that Part is arrived and I called multiple time to schedule appointment, no luck so far. I am not happy with bot CAR and DELAR. and of course the Subaru Manufacture and EPA (government agency). I have already reported this mileage issue to EPA More

great service in pandemic I did not have to leave the car - service advisor came out. Customer service lounge closed, but they had chairs available in the parking lot. I did not have to leave the car - service advisor came out. Customer service lounge closed, but they had chairs available in the parking lot. More

Customer Service - would give it 6/5 stars if i could! I visited a few different dealerships before walking into Steven's Creek. I was instantly impressed. Beau immediately sat down w/me and listened to wh I visited a few different dealerships before walking into Steven's Creek. I was instantly impressed. Beau immediately sat down w/me and listened to what I was looking for. I really appreciated how he and the rest of the guys took care of financing my new car & trading in my old car despite confusing name-changes/court documents & out of state title/registration issues. As a transgender person it can be very intimidating walking into a car dealership or applying for a loan, especially when your name/gender marker is different on certain documents. The guys at Steven's Creek used my correct name & never made me feel uncomfortable or unwelcome. They took care to make sure it was a stressless process for me and my family. I was extremely impressed by their courtesy, professionalism, and respectfulness. They were helpful and kind and I would recommend this dealership to anyone looking to buy or trade in a vehicle. Their head of financing was the sweetest person and an absolute pleasure to work with. He took the time to explain everything and answer any questions I had, never making me feel dumb for not knowing something! This was the first time I had applied for a loan, as I'm fresh our of college & haven't built up much credit yet. I felt confident in their expertise and that they would help negotiate a fair deal on my behalf with the lenders. This is my first Subaru but it definitely won't be my last! In fact, I plan on coming back to this dealership as long as I live in this area! I trust Beau Knapp will take good care of me & anyone I send his way! More

Always do right by me 😃😃 This dealership has always done right by me. I have both purchased cars there and have recommended to friends and family they purchase cars there and This dealership has always done right by me. I have both purchased cars there and have recommended to friends and family they purchase cars there and I get all my service. If there ever is a problem I have been able to contact management and it has been taken care of promptly. They answer the phone. They call you back. They keep you apprised of progress when working on your car. I do not believe the price gouge. I recommend this deal is. More

emergency clutch replacement Clutch on my Subaru Forester went out unexpectedly and Steven's Creek Subaru got me in that evening. They even provided a loaner while my car was in Clutch on my Subaru Forester went out unexpectedly and Steven's Creek Subaru got me in that evening. They even provided a loaner while my car was in for service. When I dropped my car off they determined it was part of a recall for a second air-bag replacement. They took care of everything in a matter of days and I had my car back. Totally professional and thorough. I would highly recommend this dealership based on the service I received. More

Were able to beat any other deal. There was no pressure. Made sure we had a good understanding of our new car before we left. We got a great deal!!!! Made sure we had a good understanding of our new car before we left. We got a great deal!!!! More

The service was prompt and the people were nice and my car was finished in the first day. I would recommend a friend or family. car was finished in the first day. I would recommend a friend or family. More

Recent scheduled service Stevens Creek Subaru does an excellent job in their service department. Appointments can be scheduled online and are usually available. The service st Stevens Creek Subaru does an excellent job in their service department. Appointments can be scheduled online and are usually available. The service staff is responsive and calls with updates. The staff is friendly, knowledgeable and helpful. Ive had 2 Subaru's and this is the dealership I have stuck with because of their terrific service More

Bought car had to go to finance guy etc. my wife and I both co signed. It end up that she needed to be there the whole time as th Ed b pet sac on went thru the process - because there were other place both co signed. It end up that she needed to be there the whole time as th Ed b pet sac on went thru the process - because there were other places on the contract to sign. Last time I purchased a new Subaru they did not need her presence at all. Why now More

Great Service My clutch went out and needed replacing. They got me in that day and provided a rental car. While my car was in the shop they even replaced the air My clutch went out and needed replacing. They got me in that day and provided a rental car. While my car was in the shop they even replaced the air bag due to recall (2nd time). More