Stevens Creek Subaru

Although I bought my Forester from Stevens Creek Subaru a year ago, this was my first visit to their service facility, having logged only 6,000 miles during the last year. I've always been somewhat leery o year ago, this was my first visit to their service facility, having logged only 6,000 miles during the last year. I've always been somewhat leery of dealership service departments believing their sole reason for existence was to "upsell" unnecessary services. I can unequivocally state that is not the case with Stevens Creek Subaru. They did exactly what was needed to be done and didn't pressure me to purchase unnecessary services. They even managed to throw in some new wiper blades at NO CHARGE. I'll be back in another 6,000 miles!! More

Great service. Service writers are top notch. I really like German and Nicole, both great to work with. like German and Nicole, both great to work with. More

Taz is a wonderful listener and is extremely patient. He helped me design and get the perfect Subaru - again. This is my third lease with Taz since moving to California. THANK YOU! helped me design and get the perfect Subaru - again. This is my third lease with Taz since moving to California. THANK YOU! More

My sales rep Ben, did an exceptional job outlining the features of the vehicle that I sought to own. He was very patient in answering any inquiries and concerns I had regarding the vehicle. Ben's sales pr features of the vehicle that I sought to own. He was very patient in answering any inquiries and concerns I had regarding the vehicle. Ben's sales process was conducted in a professional manner, but also related to you in a personal away that made the experience genuine and comfortable. It was like having a caring mentor looking out for your best interests. More

Very good customer service, place is so clean and organized organized More

German was very helpful and customer oriented. He's definitely an asset to your organization. The manager (Kevin, I believe is his name) was also very friendly. Those two are the types of employees w definitely an asset to your organization. The manager (Kevin, I believe is his name) was also very friendly. Those two are the types of employees who make going to the dealership for vehicle servicing enjoyable. More

The Service Advisor, Jose, was straight forward and frank about the needs of the car. He was quick to get back to us and was a good listener. We were also impressed that the car was cleaner than it was whe about the needs of the car. He was quick to get back to us and was a good listener. We were also impressed that the car was cleaner than it was when we took it in. It's a small thing, but nice. More

The team we worked with during the entire process was very knowledgeable, accommodating, and helpful. They treated us like family. They took the time to explain and answer any questions we had. I couldn' very knowledgeable, accommodating, and helpful. They treated us like family. They took the time to explain and answer any questions we had. I couldn't ask for a better experience. We are very pleased and are still talking about our day there! We are happy we decided to visit that day! More

This branch has a friendly atmosphere; very clean and everybody is willing to help. German Hernandez, my service engineer is efficient and willing to do anything according to customer satisfaction. I we everybody is willing to help. German Hernandez, my service engineer is efficient and willing to do anything according to customer satisfaction. I went home with my car as promised, happy and contented. More

Taz Azim is very a nice and professional salesman. He gave us a lot of options what we could purchase and also understood what we really need and helped us save money. But be careful, after Taz was do gave us a lot of options what we could purchase and also understood what we really need and helped us save money. But be careful, after Taz was done his part, a manage looking person come to congratulate us to buy a new car, he recommended us the maintenance package $1900, my husband and I said "we will keep that in mind...all right, all right (causal talking), he took it as "Yes" we agreed with that. When we went thru the paperwork with the financing department, we saw $1900 was included. We were upset about it. Of course, the person from financing department made correction right away. However, we were not happy about the way he handled it. Make sure you check all the numbers. More