Stevens Creek INFINITI - Service Center

Horrible service experience . Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit car Sales team filling in for service and rude manager . Added random service charges on the fly . On the top of it , they started changing 3% credit card processing fees. More

I have been very pleased with the whole process of making an appointment, being helped by very knowledgeable technicians, being kept informed about needed service/repairs and cost, and being able to pick up an appointment, being helped by very knowledgeable technicians, being kept informed about needed service/repairs and cost, and being able to pick up my clean car (complimentary wash) when promised and with issues resolved. More

The service manager was knowledgeable and helpful and the car was completed on time and was cleaned car was completed on time and was cleaned More

Good service with honest and reasonable price. Good recommendation and suggestions. On time pick up, which is very good for us to arrange the time. recommendation and suggestions. On time pick up, which is very good for us to arrange the time. More

Very good service excellent love the service I would recommend this dealer to anyone love it recommend this dealer to anyone love it More

Great service. Kept me informed. Exceeded my expectations - brought it in for an alignment and after they inspected the car, they determined that an alignment was not needed. They cleaned the car and returne - brought it in for an alignment and after they inspected the car, they determined that an alignment was not needed. They cleaned the car and returned it to me at no cost.. More

Professional, fast and friendly! This dealership explained everything that was needed to service my Q40. I would definitely recommend them. Hai Lam is professional and friendly! explained everything that was needed to service my Q40. I would definitely recommend them. Hai Lam is professional and friendly! More

I brought my car in for service and a problem issue and although my Infiniti is 15 years old (2005) I was still afforded VIP service such as minimal waiting time to take in my car for service and availabil although my Infiniti is 15 years old (2005) I was still afforded VIP service such as minimal waiting time to take in my car for service and availability of replacement part(s) to fix the problem. More