Stevens Creek Hyundai

I went to cars.com, got a quote for a 2012 Veloster, $18,350 (that's MSRP + destination charge and the typical options at full price). I called AND emailed Mac, the internet manager to verify that this $18,350 (that's MSRP + destination charge and the typical options at full price). I called AND emailed Mac, the internet manager to verify that this price included any markup, accessories, destination charge etc. He said AND WROTE yes, this is the final price of the car, excluding tax and doc fees....quote good for 72 hours. So I travel one hour to the dealer. Look at the EXACT car, and say "I'll take it." Mac had me fill out a credit app. Fifteen minutes later a sales manager calls me into the office and says "we can't sell you the car at that price, we're hoping you'll work with us." He told me Mac should not have quoted that price, that it was a mistake, and they meant to sell the car at $2000 markup, but if I would just "work with him" I could have it for less, but not at the quoted price. I told him I intended to buy the car for the quoted price. He said that was not possible. I asked to speak with the owner. I was told he doesn't work on weekends. I told him I'd wait in the lobby until I could speak with the owner on the phone. SUDDENLY (less than five minutes) he was magically available in a back office, where I was escorted and was told that "the market price had changed since this morning" and that he "would lose money selling the car at MSRP." What a load...any dealer would be happy to sell cars at MSRP, this dealer just realized he could make a quick buck selling it for more. More

To begin with, I went to this place on Sunday afternoon to buy a car for my brother. Its his first car ever, so we were very excited. We expected it to be busy, so we were willing to wait. The Sales manage to buy a car for my brother. Its his first car ever, so we were very excited. We expected it to be busy, so we were willing to wait. The Sales manager mentioned that he is short of staff and will check if anyone can be free. A sales guy, Ron came over immediately to help us out. He showed us the Elentra and the Sonata. We mentioned that we are looking at other cars too and that sort of irritated him. We first took the Elantra for a test drive. While driving around, we asked Ron some questions and were trying to get our doubts cleared. He was being very rude and arrogant. We came back to the showroom and were waiting for Ron to get the Sonata keys as we mentioned we wanted to test drive both. Since Ron did not return we went inside to check and there we were told that "Ron is frustrated with us and our questions". We asked for an explanation and the sales manager could not give us one. He was in turn very rude. I guess they sell enough cars that they really don't care about their customers. I am glad I had this experience. This is how they treat us before we buy the car, I cant imagine how they will treat us after we buy it and need it serviced. Please go to the place only if - 1. You dont ask questions. If you do ask questions about the cars, they get irritated and do not entertain you. 2. You dont mind being insulted by some racist sales team. More

First, the salesperson lied about their inventory. I was looking for new Hyundai Sonata GLS 2011 with on-board GPS. They don't have one and told me they do before I paid a visit. On site, they tried to conv looking for new Hyundai Sonata GLS 2011 with on-board GPS. They don't have one and told me they do before I paid a visit. On site, they tried to convince me that aftermarket GPS will be as good as the original one though different. Therefore I agreed to pay the FULL price of Sonata with on-board GPS and get one with aftermarket GPS. It took two weeks before I actually get to see the GPS installed. Immediately upon installation, I found that it lacks the most important features - voice activation+traffic information+steering wheel control. These three main features are the advertised features of Sonata GPS. Not only that, the installation also disables my voice-dialing for bluetooth phone. Feeling being cheated, I immediately requested a removal and refund on GPS part. The general manager Abby came and assured me this can be fixed. He later provided me with information of Pioneer AVIC-Z130BT GPS and asked if that fits my need. After carefully inspection on the specifications of this new GPS, I further confirmed that this replacement GPS will make sure my steering wheel buttons control effective too. Satisfied by these assurance, I agreed on this replacement. However, Abby told me I'll have to wait indefinitely. I was really tired of contacting Abby everyday for two months and it gets nowhere. Finally, I gave up and requested a removal and refund a second time. This time, this dealer refused any of my phone call. This whole process took me two months and still unfinished. I kept all email evidences for this transaction. More

Firstly, when we called to see if they had a vehicle in stock before driving to the dealership RON said it was in stock. When we go there, we were greeted by someone else who showed us around. They did not stock before driving to the dealership RON said it was in stock. When we go there, we were greeted by someone else who showed us around. They did not have the car instock that they originally said they did. We were continuously lied to about which cars they could get, and said there were only TWO of the models that we wanted in the entire state of California. (Which after going online afterwards, we found that there are many many more than just TWO). They are disgusting sales people, who don't tell you anything close to the truth, tried to get us to pay a deposit so they could "check and see if they can get a car shipped"... absolutely horrible. Don't waste your time here, ever.... I would pay more money to go somewhere else. More

I was quoted a price online, however, when I showed up at the store, the salesman completely denied it and gave me excuses about why I was not qualified. The manager was very rude and treated their customers the store, the salesman completely denied it and gave me excuses about why I was not qualified. The manager was very rude and treated their customers like thieves. My worst experience to buy a car in the last 20 yeaRS. More

Ron Tobin will let you drive for 2 hours only to find out the car you called him about was sold the day before. The lot only holds 40 cars Ron Tobin could have got off his 300lb butt and looked and seen it w the car you called him about was sold the day before. The lot only holds 40 cars Ron Tobin could have got off his 300lb butt and looked and seen it wasnt there. but instead he wasted one of my only days off (4.5 hours round trip) driving there to be told that he was mistaken. Please dont drive there and waste your time and money with these morons. More

I had been looking for a used 2007 BMW 335i sedan for sometime. I happened to find what looked like a good deal at Stevens Creek Hyundai. I figured since they were a Hyundai dealership, and not just an sometime. I happened to find what looked like a good deal at Stevens Creek Hyundai. I figured since they were a Hyundai dealership, and not just any ordinary used car dealers that it would be more legitimate. I found the advertisement on AutoTrader and called the dealership. I spoke with a guy named Carlos a couple times between Friday 1/15 to Saturday 1/16. I told him I was very interested, but since their dealership was 3.5hrs away (I live on the Central Coast), that I would like to come to some tentative firm price over the phone. He checked with the sales manager and agreed on $24.9K. I said okay, I will rent a car and drive up there on Monday 1/18, which was a holiday. Just to make sure, on Monday, I called the dealership again and Carlos was not there, but Ron was there and he confirmed the car was still there and definitely could sell it to me for $24.9K. So I rented a car and drove 3.5hrs up to Santa Clair to the dealership. When I got there, Ron said there was no way he could sell it to me for $24.9K, and denied that anyone had ever told me that! I could not believe it! But something even more unbelievable happened. Ron convinced me that we should go for a test-drive, during which another car crashed into the BMW!!! We were stopped at a traffic light and another car hit us from behind. Ron got out of the car and into the car behind us so that "they would not get away" and he told me to drive to the dealership while that car followed us. Back at the dealership, I just stayed in the car while Ron went inside with the other car driver to get their insurance information. No one ever even asked if I was okay from the accident; minor as it was, my head/neck/back did hurt somewhat. I just stayed in the car for a few minutes, but then I got out to see what had happened and inspect the damage. There was a dent the size of a golf ball in the bumper, and the window on the rear passenger (to the driver's side) would not go back up. The window was stuck or somehow malfunctioning as a result of the car being hit. We had never put the window down prior to the accident. So anyway, I was furious and just in a state of shock, and after Ron was done collecting the insurance information, he called me over to his desk. He had the nerve to tell me that he still would not barge on the price, even after the car had just been in a sketchy accident!!! I told him I would not buy a car with an accident in its history, because it would lower the resale value due to the report showing on Carfax/Autocheck. Ron assured me that they could fix it up and NOT report the damage to Autocheck/Carfax!!! I could not believe my ears!! This dealership is so unethical and immoral, they should not be in business! I have a strange feeling the whole accident thing was a setup, otherwise, you would report a real car accident. And if not, then they are a bunch of lying scam artists for everything they put me through! Not to mention, I wasted $82 on a rental car and gas to drive 3.5hrs up there, and another 3.5hrs back home. My whole day was wasted by these dishonest con artists posing as Hyundai car dealers. I would never set foot there again, and I feel like there should be some legal action taken against them. The VIN Number of car is: WBAVB73587VH21387 I have also posted these details in the CarFax comments report section, but they only allow 1000 characters, so it's a bit shorter than the explanation here. Stay away from Stevens Creek Hyundai! It's very unfortunate, but this whole incident has turned me away from the Hyundai car company as a whole. I can't believe they would allow such dishonest people to run an authorized Hyundai dealership! I hope by writing this I've saved someone else some hassle/headache. More

This car dealership and the staff is so unoerfessional in dealing with there cutormers I was treated like a child Abbie is rude and very argumintive The car spelled like dogs been in it and had dog hair in dealing with there cutormers I was treated like a child Abbie is rude and very argumintive The car spelled like dogs been in it and had dog hair in it,i had a headach and i was sick by the time i left this car dealership,The dealership bounced a a check in my account,On last week i whent to this dealership asking about the money they owed me for the bounce check $33.00 they said they needed proof but i allready gave them proof,I asked about the money they owed me regarding the differance in the payoff of my trade and Shawn said we owe you money i said yes So they cut a check for me and no one was there to sign for it,Later that day i took them more proof for the bounce check and a copy of the other check i wrote to them witch cleared so i was told to call back at 5pm last week and the two checks was cut a\fter i gave them more proof but still not sign and to this day 8-31/09 im waiting for the two checks to be cut thats very unperfessional to me More

There was this one sales rep, forgot his name, but he was a young asian guy.<br><br>Gave me a test drive and took his time to explain why the car might be a better choice and he told me to go ahead and take a young asian guy.<br><br>Gave me a test drive and took his time to explain why the car might be a better choice and he told me to go ahead and take my time and think about it. AWESOME! <br><br>I just didn't like the car.. other wise, I would've made sure the guy got commission. More