Stevens Creek BMW - Service Center

Service Pick-up Time is HORRIBLE I like this dealership. Clean, friendly, professional, easy to make an appointment... until it comes to their service drop-off & pick-up times. It see I like this dealership. Clean, friendly, professional, easy to make an appointment... until it comes to their service drop-off & pick-up times. It seems worse each time I visit. Stevens Creek BMW just built a big new waiting area for customers when they should have spent the money on a consultant to help figure out why they can't get customers out the door sooner. At drop off I was forced to wait for a Service Advisor, then wait for him to fill out forms when I already provided information online, run back and forth with my key, etc., just so he could have my signature. Hey, I don't have to go through this for Night Drop, so why do I need to watch your staff work? I have my own job to get to. When it came time to pick-up, I received an email & text to let me know my car was ready. In this case, "ready" does not mean you won't have to wait...hence the new waiting room. After signing my lengthy paper document (glad they now send an email version) and advised someone would let me know when they brought my car up, I waited and waited, watched the chaos, checked the time... ONE HOUR after being told my car was "ready" I went looking, only to find my car was already sitting in the portico parked and lonely. It's obvious there is no efficient system for Service Logistics here. Once my car is out of warranty, you can bet I'll find a shop where I don't have to wait. More

Easy, fast, courteous, even enjoyable I booked my appointment online the day before I took my car in for an oil service. Nothing complicated here, but my service advisor, Derek, was very I booked my appointment online the day before I took my car in for an oil service. Nothing complicated here, but my service advisor, Derek, was very welcoming and courteous. I don't know about you, but I'm almost floored by good customer service these days. Derek was great. He had a professional approach with a great attitude and even made the experience fun. I waited for the car and it was done pretty much exactly when they said it would be. Derek not only got the oil change right, but he had the service team check on a couple of other issues I had question on. He walked me through the results and even changed my wiper blades without me asking (but it was needed), which was nice. Once the car was washed, another attendant let me know it was ready to drive off. handed me the keys, and I was on my way. While I waited, SCBMW has a very nice waiting area with refreshments and wifi, so I felt like I was in my own office. Well done. I'll be back. More

Amazing customer service By far this is our best dealership. Customer service alwayes friendly as opposed to other locations lile mountain view. Over yhe last y years we lease By far this is our best dealership. Customer service alwayes friendly as opposed to other locations lile mountain view. Over yhe last y years we lease our cars from there and have our service done there as well. World class dealership. More

Terrible wait time 1.I have to wait for more 30m to drop off my car and almost close to 1hr to get loaner car because advisor did not to drive my name down , he told me 1.I have to wait for more 30m to drop off my car and almost close to 1hr to get loaner car because advisor did not to drive my name down , he told me stand right here someone will help you but 45m later no one's come out to ask me anything , on the end i have to ask receptionist where is my loaner car ? and she me my advisor need to write my name down to able to get loaner car . 2 . In email and text message from dealer tell me if i want want to pick up a car let them know 45m in advance so they can have my car ready to go , I had been done that by text and email but I arrived I still wait for another 45m to have someone drive my car from the back of dealer to in from of dealer with 45m waiting . This is unacceptable and terrible service with a apologize word to customer . More

The Wait is unacceptable. Almost Comcast-like Waited 40 minutes to drop my car off. 30 minutes for the loaner. 20 minutes at the cashier. Unacceptable. Oh - and my car was not ready when they Waited 40 minutes to drop my car off. 30 minutes for the loaner. 20 minutes at the cashier. Unacceptable. Oh - and my car was not ready when they said it was. More

Service was OK but wish wait was shorter No complaints with the treatment or the quality of service itself. Riccardo did a great job taking care of the service appointment. I do wish that No complaints with the treatment or the quality of service itself. Riccardo did a great job taking care of the service appointment. I do wish that a simple oil change that was scheuduled a week or so in advance via their website would take less than the two hours I had to wait. I do appreciate the crew's exterior wash for my BMW. Will return when the next scheduled service is due. More

Drive Train Malfunction Error Message Drove up from the Monterey Peninsula for a second opinion on a Drive Train Malfunction Error. They did the diagnosis and repair on the same day while Drove up from the Monterey Peninsula for a second opinion on a Drive Train Malfunction Error. They did the diagnosis and repair on the same day while I waited for the vehicle which saved me another trip. My SA, Brian was informative and knowledgeable. More

Very Good experience. i always goes to Steven's Creek BMW for service and i got excellent service all the time. employees are very friendly and supportive. Riccardo Forleo i always goes to Steven's Creek BMW for service and i got excellent service all the time. employees are very friendly and supportive. Riccardo Forleo is my service manager in my last visit and he provided very good service to me. More

All 10's This visit deserves all 10's! My visit with Stevens Creek BMW service department has been the best by far. My service assistant, Justin, was courteo This visit deserves all 10's! My visit with Stevens Creek BMW service department has been the best by far. My service assistant, Justin, was courteous, prompt, and knowledgeable. When I had questions about my service, he answered them either on the phone or would leave voice mail or text asap. I was going to be late to pick up my car and he was happy to wait for me! My loaner was ready when I arrived! Everyone I came in contact with appeared to enjoy their job. The whole overall experience was positive, I would gladly recommend the bmw service department and not hesitate to go again. More

Great experience I usually complain because I live in Morgan Hill and have to travel to San Jose or Santa Clara for my BMW service. Then I am stuck in traffic on the w I usually complain because I live in Morgan Hill and have to travel to San Jose or Santa Clara for my BMW service. Then I am stuck in traffic on the way back all for an oil change. However I checked in with Cal and he promised to have me out by 2:00 or before horrendous traffic. He came through and had my car all washed and ready to go. Great service! More