162 Reviews of Stevens Creek BMW - Service Center
Car checkup for recomendation Justin Carlos is the best. Called him a day before. I told him to check if radiator is leaking. Advised me to xome the following day. Arrived at pas Justin Carlos is the best. Called him a day before. I told him to check if radiator is leaking. Advised me to xome the following day. Arrived at past 9 . He attended to me right away and told me the time frame. Waited in the waiting room . Of course get my starbucks coffee and donut. My car examination finished within the time promised. Justin is a valuable employee in your service. I will always trust him and go with his recommendations. Thank you Justin for aleays available and with your legit advices More
Excellent experience Coordinator Julie Passon was helpful, warm and extremely nice. Also, this dealer offers a drop off and pick up service. Very convenient. Service and q Coordinator Julie Passon was helpful, warm and extremely nice. Also, this dealer offers a drop off and pick up service. Very convenient. Service and quality was top notch. Highly recommended. More
Excellent Service Excellent service from service department. Mechanic and advisor did a great job. My car is running like new. Thanks for every thing. Regards to all Excellent service from service department. Mechanic and advisor did a great job. My car is running like new. Thanks for every thing. Regards to all More
Waiting forever, just to be gouged Made me wait a lot even though I had an appointment. Also waited far too long when they said the car was ready...almost 30 minutes after I paid the bi Made me wait a lot even though I had an appointment. Also waited far too long when they said the car was ready...almost 30 minutes after I paid the bill. $618 to replace the battery? I don’t think so! More
Great job My car runs great they did it right! Got my car in and out very quickly. I will recommend them to all m6 friends . Great job. My car runs great they did it right! Got my car in and out very quickly. I will recommend them to all m6 friends . Great job. More
Warranty Service Their service was great! Justin followed up my 3rd party warranty while they worked on my car. Staff was courteous and eager to help. I was always h Their service was great! Justin followed up my 3rd party warranty while they worked on my car. Staff was courteous and eager to help. I was always hesitant to bring my car to a dealership for service. Not anymore... They have awesome service! More
Great service from Stevens Creek BMW. Service advisor Ken provided a nice explanation of the work required including the pricing. A 'feel-good' experience from thi from Stevens Creek BMW. Service advisor Ken provided a nice explanation of the work required including the pricing. A 'feel-good' experience from this center. More
Recall Service As far as the question below about Price; this service was a recall for my vehicle. There was no charge, therefore I have no comment about the price. As far as the question below about Price; this service was a recall for my vehicle. There was no charge, therefore I have no comment about the price. Also, this review has nothing to do with the purchase of a new vehicle. This review is for a service call only and it was a federal mandated recall. I have no comment for the questions below pertaining to the tax law change! By the way please correct my to AnneMarie Conlin. I am not Anne Conlin. More
Good people, good knowledge, bring a mag for the check-in. The check-in wait can be quite long, so bring a magazine and don't make other appointments too close. My service writer, Tyler Lem, is very knowledgea The check-in wait can be quite long, so bring a magazine and don't make other appointments too close. My service writer, Tyler Lem, is very knowledgeable, and courteous. I have a low mileage, 24 year old classic and the staff treat it as I would. One hiccup, I neglected to tell them not to wash the car, due to convertible top dressing issues. Not their problem, Griot's Garage has more on order. More
Airbag recall/replacement Service was good, took a little while to Check-in and drop car off. They washed and vacuumed car which was nice.estimate for service needed was high. Service was good, took a little while to Check-in and drop car off. They washed and vacuumed car which was nice.estimate for service needed was high. More