Stevens Creek BMW - Service Center

negative reviews, positive experience I responded to the c0upon advertising oil change for $89 (oil and filter included). I scheduled 8am appointment, but I was so turned down with negati I responded to the c0upon advertising oil change for $89 (oil and filter included). I scheduled 8am appointment, but I was so turned down with negative reviews (which I do believe every word written), so I did not even bother getting up for the appointment. However, I made it at 10am and went there ready to turn around and leave. There was a bit of wait - as they seem to be getting 100s cars per day - like a factory. Service rep was Brian Krop. Nice guy. He kept his promise and I went to pick up the care early afternoon. Everything was done right. First I was surprised that they did not meet me with the list of what is wrong with my car, in an attempt to rip me off. He told me my car is fine - no major problems. A surprise! The two problems they found, one I knew about and they did not insist to fix it as this repair is costly to fix a minor oil leak. The second I did not know about. Brian showed it to me and indeed there was a minor problem. They let me go and fix it myself if I wish - which I will do. Brian is knowledgeable mechanic and I feel confident having my car trusted to him. (I am amateur mechanic and I know quite a bit). In summary: thanks to all of you who wrote negative reviews! This place seems to be turning around and thanks to you I got a good service. Will this last I do not know. At least they may have fired all of those bad guys and hired good guys like Brian Krop. But to be fair, I got a great deal: -7 qrts of synthetic oil worth $70 -car wash -inspection and alerting me of a problem -carpets vacuumed -windshield fluid added. -I could have had a loaner BMW if I wanted to wait for appointment, but I did not.... I guess they made $10 on my car. The price is better than Jiffy Lube or other places where they will snap your screw and damage your car. I had a good experience and I am posting this review to be fair to them. More

Absolutely the worst experience, RUN from these guys, I don't care how much you love your BMW, this has to be the WORST place you could possibly service your car. I even had one of the employees threaten m don't care how much you love your BMW, this has to be the WORST place you could possibly service your car. I even had one of the employees threaten me, and physically push me. I have never felt so strongly that this business should be shut down for unethical treatment to its customers! Kevin Gaither / Sandy Skees are fools that do not listen to his customers at all, what kind of "Manager" is that? Go back to school, and learn how to treat customers with respect... More

It was a nightmare to deal with Kevin Gaither; Trevor.kagehiro; Patrick Minnehan at Stevens Creek BMW service managers! They really don't care about the quality of their service and everytime you Trevor.kagehiro; Patrick Minnehan at Stevens Creek BMW service managers! They really don't care about the quality of their service and everytime you complained about the previous service, they made you pay more because they said found new problems. More

I brought my 2002 325I in for a rear tail light panel repair on a Nation wide BMW recall so No Charge. While performing the fix they did an overall inspection and found a the valve cover gasket leaking repair on a Nation wide BMW recall so No Charge. While performing the fix they did an overall inspection and found a the valve cover gasket leaking oil and my under engine panel broken/damaged. They left me a voicemail at my home to get authorization to make these fixes. The gasket cover quoted at $510 and the under panel quoted at $279. I declined the repairs as I have my own auto mechanic who knows my car and does repairs. When I picked up my car,and drove home we discovered the under panel and the four bolts missing. When I called the dealer to find out what happened to it and that I didn't authorize anything to be taken off my car, they told me it wasn't on there to begin with. There was a miscommunication between the service technician and the assistant service manager, KIN SALAS. I definitely know the panel was on my car when I brought it in. More

This is worse dealership I ever encountered. This guys are bunch of crooks, if you go for services their, they will find you some phony leak issue, charge you without doing any service. YOu drive of car, are bunch of crooks, if you go for services their, they will find you some phony leak issue, charge you without doing any service. YOu drive of car, you stil have problem.. You go back, they don't have any remorse of wrong doing. I had multiple instances of this issue:- 1) I can't belive it. I service my car, drive off, and cars alternator is broken. 2. I service my car, drive off, and found car's left turn indicator is broken.. Another funny thing, if you call their number, it will make you wait for 20-30 minuts to talk to any on.. More

Tried to up sell a $750 diagnostic! Vehicle brought in for routine service (oil change). When the $750 dx was declined, suddenly a FREE diagnostic could be included. Loaner car on EMPTY - I was told to for routine service (oil change). When the $750 dx was declined, suddenly a FREE diagnostic could be included. Loaner car on EMPTY - I was told to fill it up (on them). I was told I would be called before lunch with results of FREE diagnostic. That did not happen. When I called at 3pm I was told by the person answering the phone the car was ready. When I went in to pick it up, Brian told me the bushings were leaking and needed replacement - about $700 with my BMW Club discount! I declined, waited the usual 40 minutes for the car to appear. The next day I took the car to a performance center to have them check the bushings and sure enough there is NOTHING wrong with them and of course there is also nothing that could "leak" as well. The disingenuous and obvious willingness to be dishonest is blatant. I will never use this dealer again. More

As compared with our experience with the service department at Mercedes and Lexus in Bay area as well as BMW service department at another location, Steven’s Creek BMW service department is REALLY B department at Mercedes and Lexus in Bay area as well as BMW service department at another location, Steven’s Creek BMW service department is REALLY BAD. In the past so many years, we never had a complaint about any car dealers or service departments, and we were always happy repeat customers…. But I tell you that we NEVER go back to Steven’s Creek BMW. Right after we bought a car, we waited for at least > a few weeks for the dealership to receive an alarm system which we paid an extra $. When they called us to make an appointment since the dealership received an alarm and we took a car to the service department, we were told that the part they received was not the right one and we needed to wait for an additional weeks. It took FOREVER to receive and install an alarm which BMW charged us and got paid on Day 1. Recently we took our car for a regular check up. When we went to pick up the car, the customer service team kept telling us that “it will be ready in a 5 minutes”, and at the end, it took > 50 minutes. No one every apologized for such poor customer supports. Basically their service department does NOT care about their customers at all. In addition, next day, and the service manager (by the way, his name is “Scott” – so watch out him!!) called us and harassed us, saying that we yelled at the service department person while the manager was not on site….. Scott does not get it the fact that none of customers will yell at BMW’s employee unless such they receive an EXCEPTIONAL poor service…. Anyway, if you are trying to buy a BMW, you should go to Mountain View or other locations for you to be treated as real “customer”. More

Although I was very pleased with my sales experience I do not recommend the service department. I had a part installed that was defective and never worked (it was also installed incorrectly). After being c not recommend the service department. I had a part installed that was defective and never worked (it was also installed incorrectly). After being charged double the labor rate, they they said that they would not exchange the part or fix it as they can't take back used parts! I was then yelled at by the service person because I hadn't given them good ratings. He told me he would have been nicer if I had given him a good rating. I probably would have given him a higher rating if he had given better service. Not worth the inconvenience. 4 months later I am still dealing with getting this part fixed and installed correctly. More