Stevens Creek BMW

First of all, they charge $280+ for an oil "service". This is EXPENSIVE even for BMW dealer standards. When I commented "$280 for an oil change, can you believe it?" to the cashier, she replied "Well, d This is EXPENSIVE even for BMW dealer standards. When I commented "$280 for an oil change, can you believe it?" to the cashier, she replied "Well, do you want to drive an expensive car?"<br><br>The service assistants (who all look and act like bunch of highschool kids) was very discourteous -- throwing keys around infront of customers, and speeding through the street with stereo in high volume while dropping off customers. Once I TOWED the car in for water-pump damage, and they just drove it off to the lot as if nothing happened, while the car was making loud screeching noise (my heart dropping to the floor) and asked me "So, what's wrong with the car?"<br><br>I must admit though, the service was done in timely manner, but the customer service is just terrible. I will never go back to this dealer. More