
Stevens Creek BMW
Santa Clara, CA
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Alex help me a lot About the cars 330 E from the Credit to finance to maintenance and service maintenance. Some issues he have a answer right away. to finance to maintenance and service maintenance. Some issues he have a answer right away. More
We bought our very first BMW from them and had a fairly good experience working through the pricing with Ahmed. But we were given a dirty car, which didn't fully realize until after we drove away. More tha good experience working through the pricing with Ahmed. But we were given a dirty car, which didn't fully realize until after we drove away. More than dirty, the car was parked under a tree on their lot and we noticed tree sap droplets all over the car not long after we left. Also, there was a thin film of dirt inside the windshield. Also, when the light hit the windshield just right, we could clearly see a large circle suction cup mark from the manufacturing. What's frustrating about this too was that the finance manager told me the car was "being detailed" while we were doing the paperwork. Unfortunately we were leaving town with the car and couldn't turn around to go back. I sent them a note about this and never heard back. Now we are left to have the sap removed and the car properly cleaned out of our own pocket. From reading other reviews, this is not up to standard, so it's either an oversight this one time or they didn't feel the need to clean the car or protect it from the tree for some other reason. We bought a 3-series so maybe it wasn't as high a priority as people buying more fancy models. Either way, we love the car but didn't love getting a new but dirty and sappy car. More
I only came in for a test drive I wasn't even taking seriously, but ended up with a BEAUTIFUL 2024 X3 that could not be happier with. Virguilio was amazing. Right from the start of the test drive, h seriously, but ended up with a BEAUTIFUL 2024 X3 that could not be happier with. Virguilio was amazing. Right from the start of the test drive, he was attentive to what I was looking for, answered all my questions, and if he didn't have an answer, he went to find it. THAT is invaluable. He was personable, knowledgeable, and passionate about what he was doing. He communicated terms and details with me clearly and effectively. Used communication methods that I preferred when they were best suited for my availability (calls when I could take them, messages when I couldn't pick up a call). The dealership was beautiful and clean. Everyone was nice and attentive. The process itself was super quick. I was so happy with the experience, I referred a friend of mine to Virgil, and not even a week after ownership of my X3, my friend picked up an iX! I would not refer a friend to someone that I didn't believe would be reputable and professional. This is 100% the dealership to choose, and Virgil is one to go to. More
Excellent dealership, with lots of vehicles to choose from. Sales representative knowledgeable, honest, treated client with respect and helpful in selecting cars and facilitating pricing agreements. from. Sales representative knowledgeable, honest, treated client with respect and helpful in selecting cars and facilitating pricing agreements. More