Stevens Creek BMW

Have tried to purchase vehicles here, but sales folks were too arrogant for my tastes. They also were pushy about selling out of inventory or CPO vs ordering (we wanted mt.) So, we ordered our 328 & 32 were too arrogant for my tastes. They also were pushy about selling out of inventory or CPO vs ordering (we wanted mt.) So, we ordered our 328 & 325 from other dealers. <br><br>Have used SC 4x for warranty & free service on 328, and they did fine job (work performed correctly, completed on time, etc.). However, my two most recent non-warranty experiences have been negative.<br><br>1. 45K oil service for 328. They charged nearly $300 for “full oil service” including filters. They only changed oil, oil filter, and interior micro filter. I complained, but never got explanation for higher than expected cost. (e.g., perhaps they pulled wheels to inspect brakes, did road test, etc?) They did provide “free” rental car.<br><br>2. Alarm activation for our new 2003 325. I installed alarm myself and made apt to have it programmed. When I brought it in, service advisor said it would be $150. I protested, as I know it’s a 15-30 minute job, as they did it while I watched 3 years earlier with my 328 (in fact, they did it at no charge then, although I fully expected to pay this time.). Response was that labor rate is $150/hour and policy is to charge a minimum of 1 hour for jobs. I appealed to mgr but w/o success, so cancelled and drove to Allison BMW up the street. Even without appointment, Allison did the job while I waited and only charged $62.50 (30 min labor) which I thought was fair.<br><br>Bottom line is that they are expensive and smug.<br> More

First of all, they charge $280+ for an oil "service". This is EXPENSIVE even for BMW dealer standards. When I commented "$280 for an oil change, can you believe it?" to the cashier, she replied "Well, d This is EXPENSIVE even for BMW dealer standards. When I commented "$280 for an oil change, can you believe it?" to the cashier, she replied "Well, do you want to drive an expensive car?"<br><br>The service assistants (who all look and act like bunch of highschool kids) was very discourteous -- throwing keys around infront of customers, and speeding through the street with stereo in high volume while dropping off customers. Once I TOWED the car in for water-pump damage, and they just drove it off to the lot as if nothing happened, while the car was making loud screeching noise (my heart dropping to the floor) and asked me "So, what's wrong with the car?"<br><br>I must admit though, the service was done in timely manner, but the customer service is just terrible. I will never go back to this dealer. More